The Underfloor Heating Store Reviews 

9,415
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 404 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery services and the knowledgeable staff who offer valuable guidance on various heating systems and products. People also appreciate the competitive prices, clear website information, and the overall seamless online ordering process from start to finish. Consumers note that orders are handled efficiently, with many items arriving well ahead of schedule and packaged carefully. However, some customers also noted that items occasionally arrived damaged due to inadequate protective packaging during transit. A few buyers faced additional challenges regarding incorrect product recommendations or difficulties processing returns and exchanges.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, consistently reporting fast and efficient shipping... See more

Product

Reviewers mention positive feedback about product quality, noting items are exactly as described and... See more

Service

People report positive experiences with service, highlighting fast delivery and knowledgeable, helpful staff.... See more

Order

Clients share positive opinions on order experiences, noting that the website is easy to use and provides... See more

Price

Users describe satisfaction with the pricing, highlighting reasonable costs, competitive rates, and good... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am not a trader and therefore did not have as much experience as I suspect most of The Underfloor Heating Store customers. On every occasion I have spoken to the Jaime and Dave (I think that's his... See more

Company replied

Rated 5 out of 5 stars

We accidentally put the wrong shipping address on the order, we rang customer service to be told the order was already in shipping - literally less than an hour after ordering, but not to worry, they... See more

Rated 5 out of 5 stars

5 Star service, great to speak to people that understand your needs David Smith was an absolute star who sorted the issue out of my delivery & was in constant contact with me via e mail & phone. I... See more

Company replied

Rated 5 out of 5 stars

Have ordered several times from this store and no problems at all with the products. Didn’t order the primer kit on this occasion as assumed it was part of the order so contacted UHS and they send m... See more

Company replied



Company details

  1. Heating Equipment Supplier
  2. Bathroom Supply Store
  3. Building Materials Supplier
  4. Boiler and Heating Service
  5. Home Improvement Store
  6. Plumbing Supply Store

About The Underfloor Heating Store

Written by the company

The Underfloor Heating Store is a market-leading, award-winning online retailer of electric and water underfloor heating systems in the United Kingdom. Established in 2008, we are proud to be the biggest supplier of underfloor heating nationwide, with a client base ranging from self-builders to tradesmen, large-scale builders to developers. At The Underfloor Heating Store, our highly-experienced team pride themselves on their unrivalled customer experience and superior technical support, with full detailed quotations that are able to be supplied within 24 hours from receiving your drawings or plans. Our in-depth knowledge of structural subfloors, floor coverings and different installation methods make us the industries leading experts in both water and electric underfloor heating systems. Explore our product range

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

9K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 30% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.7

All reviews

(9,415)

364 reviews in the last 12 months

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Rated 4 out of 5 stars

Good advice and delivery but a real…

Good advice and delivery but a real shame that I had to buy a new thermostat when it was just the glass front that had fallen off my existing thermostat (without it being touched by anyone - it just fell off)

May 28, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

I phoned the company at about 2 o'clock in the afternoon for a quote I spoke to zac who was very helpful i told him what I wanted and he said he would send me a quote via email ... the email arrived about 10 minutes later with a realy good price so I phoned again to order it .. it arrived the next day . Very impressed with the service and would recommend!

June 4, 2026
Unprompted review
Rated 4 out of 5 stars

Fast efficient service

Fast efficient service, if in some cases a bit too efficient! I did ask for my shipment to be delayed and this was confirmed as such but alas it arrived the next day. Otherwise it would have been 5 stars. That said, I've not fitted anything yet, so cannot comment on quality etc.

June 11, 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

Great Service. Easy to order online and materials turned up in a couple of days. Would recommend and definitely use again.

June 3, 2026
Unprompted review
Rated 5 out of 5 stars

Quick delivery

Quick delivery, great price , customer service was professional and quick response. Well recommended The Underfllor Heating Store 👌🏻

May 29, 2026
Unprompted review
Rated 4 out of 5 stars

Their carrier let's down an excellent company

I ordered fibre-cement flooring with associated accessories. The service was great, the salesperson was helpful and accommodating, the prices were competitive. Sadly, their overall service was let down when the order arrived, but the boats were all damaged on one or more sides. They provided replacements promptly, but these too arrived with corner damage on most sheets. This is why they lost a star. The carrier, or their packers are clearly letting down their business big style. I hope they find a way to resolve this weakness.

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

I've used TUHC for many of my bathroom…

I've used TUHC for many of my bathroom business projects now, they have great prices with fast delivery options, and when something was accidentally missed from the order they rectified and sent on next day with no quibbles. Top customer service team, highly recommend using.

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

First time buying from these guys

First time buying from these guys, ordered half a tonne of flooring and other bits and it arrived only a few working days later, perfectly wrapped altogether on a pallet. Great choice of delivery service too, the driver was brilliant and we had some fun unloading onto a sloping gravel drive. Very impressed overall and would definitely buy from again.

May 17, 2026
Unprompted review

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