The White Company Reviews 

A bit disappointed in the quality of my purchase, it was a winter suit for my grandson paid £55, expected more warmth and thicker material for the winter

Poor delivery service, still not received my quick delivery parcel

On an order where I requested international delivery, the order was stuck in the destination country’s customs and I had to notify White Company about this problem as they didn’t tell me and were completely unaware it was blocked. It then took 4 days for the order to clear customs and then declared delivered, however the parcel never got delivered to the intended address so was lost. Now, when I tracked the order again, it stated that the parcel was being returned to White Company. What I can’t understand and it has not been explained to me, was why the parcel was cleared and not delivered. It has obviously been located but instead of attempting delivery, it is now on its way back to the UK. I have received a refund but I will not be arranging international shipping again as it appears to not get to its destination despite being charged for delivery to another country.

I paid for the item and delivery and its not here as yet

I love white company shops and everything in them, having bought many clothes, diffusers and underwear. I’ve not yet received my order yet though and having having not received the last order a few weeks ago, I’m waiting to see if this one arrives, fingers very crossed.

Always a pleasure to buy from The White Company on line. Now I have the added bonus of in store shopping at Barkers in Northallerton. The staff there were, without exception, friendly, professional and very helpful and most considerate, a joy to shop there.

Had a great experience both shopping online (unremarkable but user friendly website and easy check out) and in your Chiswick store a month or so ago. The advisor in the Chiswick store (apologies I didn't catch her name) went above and beyond to help with my enquiry and was genuinely interested in helping me with my items.
I prefer online shopping usually, but wouldn't hesitate to shop in store again based on the service received.

Easy site to navigate. Payment easy . No hassle

Amazing service from the white company , bit of a mix up to start but handled very well and i felt like they really cared.

I still haven’t received my order despite regular updates from Evri
‘We’re expecting your order’
‘Your order is on its way to our depo’
‘Your order is being processed’
‘We’ll let you know when we have your order’
I ordered Saturday and expected it Tuesday/Weds, it’s not coming today and I’m
away tomorrow, so disappointing.

Easy to order and clear information given on stages of delivery.

As usual, great quality clothes and speedy service. Had to return one of the items in store, again straightforward no quibbles, just make sure you have order confirmation email if you brought online, this speeds up the service at the till.

Easy ordering, good communication and efficient delivery. The washing basket arrived well packaged in recyclable materials and it looks great in my bedroom!
Thanks! 😊

Really disappointing experience with The White Company.

I bought a £225 jacket yesterday and paid £7.99 for delivery. It was delivered today, only for me to discover that the exact same jacket has now been reduced by 15% in their sale — a saving of £33.75.

I contacted customer service to ask if they would simply honour the new price given that I had purchased it literally one day earlier. Apparently not. I was told my only option is to return the jacket, pay the return costs, then place a completely new order and pay postage again.

I find this incredibly disappointing. I’m not asking for anything unreasonable — I’ve had other retailers, including Boden, honour a price reduction when something has gone into the sale immediately after I purchased it. It’s a simple gesture that avoids unnecessary returns, additional postage and inconvenience for everyone.

Instead, The White Company would rather have a customer return a £225 item, process the return, then buy the exact same item again. It makes absolutely no sense from a customer service or sustainability perspective.

Unfortunately, the customer service chat made the experience even worse. It took around 10 minutes to get a response to a very simple question, followed by another 20 minutes of going back and forth trying to get straightforward information about the returns process.

For a company positioned as premium, I expected a much more premium level of customer service. At this point I’d rather return the jacket and spend my money elsewhere.

Very disappointing

Quality items. Easy to order online. I love that reviews are visible. Kept informed on delivery.

I saw the dressing gown I wanted on line but it was out of stock in my size. There was a notice saying new stock was arriving soon to leave my details. I was contacted when they were back in stock and a few days later received my dressing gown. A great service.