The White Company Reviews 

As always a super customer experience with The White Company.

Top quality beautiful products, delivered flawlessly and beautifully wrapped.

The sale is always great for handy gifts and top ups of treats for self and others .

Delivery service - paid for named delivery was told on the day it got lost in transit and they cant even promise it will come the next day. Also had to push to be compensated.

Issue resolved on a phone chat. Very efficient

Disappointed. Paid £7.99 for next day delivery. Its now 21.30 its not arrived will now have to follow up tomorrow. Not convenient as I am going away. Expensive order.

You are a modern and high-quality company ,thank you and I recommend you :)))
Monika Kirby

Expensive but brilliant quality. Will be buying again

A bit disappointed in the quality of my purchase, it was a winter suit for my grandson paid £55, expected more warmth and thicker material for the winter

Poor delivery service, still not received my quick delivery parcel

On an order where I requested international delivery, the order was stuck in the destination country’s customs and I had to notify White Company about this problem as they didn’t tell me and were completely unaware it was blocked. It then took 4 days for the order to clear customs and then declared delivered, however the parcel never got delivered to the intended address so was lost. Now, when I tracked the order again, it stated that the parcel was being returned to White Company. What I can’t understand and it has not been explained to me, was why the parcel was cleared and not delivered. It has obviously been located but instead of attempting delivery, it is now on its way back to the UK. I have received a refund but I will not be arranging international shipping again as it appears to not get to its destination despite being charged for delivery to another country.

I paid for the item and delivery and its not here as yet

I love white company shops and everything in them, having bought many clothes, diffusers and underwear. I’ve not yet received my order yet though and having having not received the last order a few weeks ago, I’m waiting to see if this one arrives, fingers very crossed.

Always a pleasure to buy from The White Company on line. Now I have the added bonus of in store shopping at Barkers in Northallerton. The staff there were, without exception, friendly, professional and very helpful and most considerate, a joy to shop there.

Had a great experience both shopping online (unremarkable but user friendly website and easy check out) and in your Chiswick store a month or so ago. The advisor in the Chiswick store (apologies I didn't catch her name) went above and beyond to help with my enquiry and was genuinely interested in helping me with my items.
I prefer online shopping usually, but wouldn't hesitate to shop in store again based on the service received.

Easy site to navigate. Payment easy . No hassle

Amazing service from the white company , bit of a mix up to start but handled very well and i felt like they really cared.

I still haven’t received my order despite regular updates from Evri
‘We’re expecting your order’
‘Your order is on its way to our depo’
‘Your order is being processed’
‘We’ll let you know when we have your order’
I ordered Saturday and expected it Tuesday/Weds, it’s not coming today and I’m
away tomorrow, so disappointing.

Easy to order and clear information given on stages of delivery.