The Wine Society Reviews 

5,657
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,740 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention the remarkably extensive and well-curated selection of quality wines available across all price points at very reasonable costs. Consumers also warmly appreciate the exceptionally convenient free delivery options, noting that orders generally arrive promptly right to their doors. Members also note that the online or phone ordering process is very straightforward and easy to use. However, some people mentioned noticeable issues with external courier services causing unexpected transit delays, damaged items, and occasional logistical problems. Some reviewers were not happy with outside delivery companies when compared to the highly efficient service provided by the dedicated society vans.

What people talk about most

Delivery service

People report positive experiences with delivery service, highlighting prompt, free, and efficient shipping... See more

Product

Customers report widespread satisfaction and delight with the product, highlighting an enormous and... See more

Price

Reviewers highlight positive aspects of price, noting that the selection offers excellent value and... See more

Value for money

Clients share positive opinions on value for money, highlighting the exceptional pricing and superb quality.... See more

Service

Customers consistently note positive experiences with service, praising the promptness, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It's a none profit but we all know how that can be abused with high salaries etc. But I have had some good and unusual wines and although they are as variable as other shippers and the reviews are not... See more

Rated 5 out of 5 stars

Having been a member of TWS for decades, I hope that speaks for itself! Easy to order, on PC, Tablet or phone. I enjoy the wine selection and supporting information. Delivery is FREE. My latest ord... See more

Rated 5 out of 5 stars

I often find the wine better than expected although occasionally a rather expensive bottle has disappointed. But infrequently so isquickly forgotten! Now that they outsource deliveries I wa... See more

Rated 5 out of 5 stars

I love being able to make up my own mixed case from the incredible choice of wines on offer. The buyers do a fantastic job selecting great bottles that really deliver value for money. The free deliv... See more


Company details

  1. Wine Club
  2. Wine Cellar
  3. Wine Store

Written by the company

Founded in 1874, The Wine Society is the world’s oldest member-owned community of wine lovers. We put our members before profit to ensure fairer bottle prices for both the people that enjoy them, and for those who make them. Because we don’t need to keep external shareholders happy, we’re able to put profits back into lower prices and services, so our members get exceptional quality in every bottle they buy.


Contact info

4.8

Excellent

TrustScore 5 out of 5

6K reviews

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4.8

All reviews

(5,657)

1,761 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service, wine delivered on time and without fuss. No hesitation in selecting wines again from the Wine Society.

August 20, 2026
Rated 5 out of 5 stars

Great wine,promptly delivered

Great wine,promptly delivered free of charge.
Order always as selected, no replacement surprises. With the wine society you always know if you have a problem with your wine they have a no quibble refund policy.

August 21, 2026
Rated 3 out of 5 stars

Product excellent. Delivery by DHL awful.

Delivery on a Tuesday was promised by DHL for an event on Saturday, . Then a text was sent by DHL on Tuesday that it was "delayed" and would be delivered on the next working day. It did not arrive until the following Monday.
Thankfully TWS managed to deliver a replacement case at short notice when I became anxiousand contacted them on Thursday.
Champagne was excellent and good value.

August 19, 2026
Rated 5 out of 5 stars

I love the Wine Society!

I love the Wine Society. For an organisation to provide an outstanding range of wines at reasonable prices and provide free delivery is a tribute to their business ethic. I’ve never had an off wine, but know that if I did it would be replaced without question. In an age of supermarket and online dominance, thank goodness that a quality supplier of wines can survive and prosper.

August 20, 2026
Rated 5 out of 5 stars

A 30 year member!

I’ve been a member of The Wine Society for 30 years and can advise any new members that their journey through the World of wine will be significantly enriched through their membership. I can think of very few occasions when a Wine Society purchase has failed to delight. My most recent purchase of South African whites was delivered quickly, in perfect condition, and free of charge as always. It’s a great service. I probably buy around 90% of my wine from the Society - a great deal of it through their En Primeur and First Release offers. I find this a fascinating way to buy wine, - and more recently I have been making use of the Members Reserves facility to have my wines maturing in perfect conditions until I’m ready to take delivery.
By now any reader will have gathered that I’m a big fan of The Wine Society - and anyone wondering whether they should take the plunge and join will be utterly convinced. You won’t be disappointed; - I promise!

August 21, 2026
Rated 5 out of 5 stars

I often find the wine better than…

I often find the wine better than expected although occasionally a rather expensive bottle has disappointed. But infrequently so isquickly forgotten!

Now that they outsource deliveries I wait till they have a free slot for delivery by their own excellent men. The other men were abysmal.

When asking for advice I find them most helpful even to the point ofpassing me to someone more knowledgeable.

In short they are my favourite supplier although I do shop elsewhere following a tip from a friend. On occasion.

Adele Leffman

August 21, 2026
Rated 5 out of 5 stars

Another great delivery from TWS

Another great delivery from The Wine Society. The best value for money generally in the UK as it's a cooperative. A wide range of wines from sub-£6 bargains to classed growth claret and more. Always good quality. In this case the delivery was as requested, with the wine left in a safe spot.

August 20, 2026
Rated 4 out of 5 stars

The wines are splendid

The wines are splendid, the choice of using a delivery contractor was a mistake. the wines survived being dropped in the hall in a broken box delivered by a driver who didn't know if he was at the right address and spoke only limited English. I usually opt for the Society delivery and will always do that in future

August 21, 2026

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