Think Green Partners Reviews 

My experience with think green partners was a bit stressful on my part,my inverter was showing a fault so I rang customer service and spoke to a nice young lady who was asking about my system, I'm no good at technology so I haven't a clue what the components are, so she asked me to take pictures and send them through WhatsApp, again I am not familiar about putting a new number on WhatsApp but tried and ended up with a local electrician replying to me, I assumed who was working for think green but he wasn't, don't ask me how that happened but he resolved the issue, it cost me£30 but I'm just glad my system is up and running again. Thank you for your patience customer service. Thank you for your generosity

Presentation was professional and informative. Communication to arrange Installation was prompt. Technicians were excellent: courteous, tidy, patient, communicative, skilled. What impressed the most about both technicians was their teamwork when needing to decide on an alternative location for the charger and batteries. The planned location close to the inverter in the loft was too small. They consulted us about alternatives and, without drama, resolved the problem and proceeded with the install with minimum disruption. As the public facing front of Think Green Partners, the consultant and both technicians should be commended for the quality of their work and their excellent interpersonal skills.

TGP's rep, Amar, was extremely helpful and courteous. The battery was fitted the next day. At our age, we shall probably not see the full benefit of the battery, we hope that we are doing a little bit to resist climate change.

One small complaint - although outside TGP's control - is the App they recommend for monitoring the function of the battery. It gets only 2 stars (as confirmed by other users) although monitoring on the PC is simple.

Preet was very helpful and my battery problem sorted

I didn’t have to remember when to get my LG heat pump serviced. The company rang me and booked in a service the next day. The engineer, Josh, arrived bang on time and gave the system a thorough checkout. His full written report is to be emailed to me very soon but basically everything was in working order.

My experience with Think Green Partners was excellent in over 50 years I have never dealt with a company so willing to help customers I found them polite and very professional and would recommend them to anyone

After upgrading our system, with both inverter and added battery, we had a problem with the supplying company's software and Preet patiently teased out the problem, resulting our being able to engage properly with new equipment

Have been with TGP for some time and always found them on the ball. Appointments always kept on time, work done efficiently and cheerfully, and follow ups always completed There are many cowboys offering solar services, these are the good guys!

The technician, Nick, was polite and very helpful. He dealt with a not very helpful Solax help desk in a very patient and professional way so that eventually the problem was resolved.

Fix the fault quickly and friendly lads First Class

reported problem with solar battery.office phoned with appointment which suited me & engineer fixed problem.have used this company for many years

This review is about the service, not the product. The door to door sales rep sold my olderly parents a battery for £4,000.00 and installed it the next day. Their Winter quarter electricity bill was £230, which is extremely cheap so imagine how cheap their annual bill is. They will never see the profit from this product as the repayments cost more than the energy bill. We tried to cancel and explain but they said as the product had been fitted, they would not refund.

Think Green Partners have been outstanding; they were second to none for communication, product quality and workmanship. I have been in construction for more than forty years and my expectations are high, this means my review is based on a wide experience of contractors and installers. TGP are a company that wants the best for their customers and are clearly building a reputation for just that.

So helpful. Couldn't have managed to re set our Lux app without you.
Very patient and helpful.

We contacted Think Green Partners as we had an issue with our Solar Edge Inverter not working. Preet Sandhu was very helpful and after ascertaining what our problem was she talked us through the stages that were necessary to have the Inverter up and running again. We are very grateful for her assistance and making it clear and easy to follow.

The engineer came out, supplied and fitted the part required, connected us to the portal to be able to monitor. overall excellent service, very good.

Preet has been working tirelessly to get a replacement part from the manufacturers who have been finding any excuse not to provide it. Part now received and about to be installed. Meanwhile the engineers have managed to keep the system going to provide the heat required for my disabled and elderly husband for which many thanks.

I needed advice about my tariff and over night charging the team gave me the advise that I needed and set up my charge times for me, amazing service!

Customer Services are always helpful and listen to what your problem
Is and talk you through solutions. The engineer came out and checked the system out listening, explaining the actions taken. Then giving me information so that I could understand my stem was not working was expected and explained how the squirrel system works and that there are two parts to monitor.

Pleased with the service I’ve received so far from TGP