Ordered a card, but it didn't arrive. Contacted the company and they immediately sent another with apologies. Can't fault how they dealt with this.
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Review summary
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Reviews shaping this summary
Lovely card but allegedly posted 1st class monday and didn’t arrive till friday ☹️
Company replied
Always great cards and quick to deliver, but went above and beyond for me. Ordered a special card for my son’s wedding and realised I’d put down the wrong address for delivery. It was on my deliv... See more
I ordered 2 cards anniversary & Birthday humour one which the man loved. I had them posted directly to their addresses direct. They got there in time in perfect condition. Will definitely be using Tho... See more
Company details
Written by the company
Discover the latest greeting cards designed by the top creatives from across the globe.
Contact info
PO Box 76253, SW1P 9NF, London, United Kingdom
- 02080501462
- team@thortful.com
- www.thortful.com
4.3
Excellent
67K reviews
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Great design, let down by delivery
Great design, let down by really unreliable delivery. I honestly have a hit rate of about 60-70% as to whether it turns up in the window or at all!
June 17, 2026
Unprompted review
Reply from Thortful
Hi Matthew,
Thank you for taking the time to leave us a review.
We're so sorry to hear you've had issues with orders arriving on time. We do our best to ensure all orders are sent out as quickly as possible, but sadly, a number of items can be impacted by delays in the postal system along the way.
We can only apologise for this - it's frustrating for us as a business, as this is something we have no control over, and we truly hate to disappoint our customers. We hope you can accept our sincerest apologies on this occasion.
We'd love to look into this for you, but we're unable to see whether you've been in touch. Please drop us an email with your order number to talktous@thortful.com and someone from our Customer Happiness team will look into this further.
Thanks,
The thortful Team
Always great cards and quick to…
Always great cards and quick to deliver, but went above and beyond for me.
Ordered a special card for my son’s wedding and realised I’d put down the wrong address for delivery. It was on my delivery list for another contact mikes away.
Emailed them as was going away for wedding. I offered to pay extra but copy sent the next day free of charge.
Couldn’t have thanked them enough.
Always great quality and price anyway
June 12, 2026
Unprompted review
Was told I'd get A free card I…
Was told I'd get A free card I suggested what I wanted but Nothing absolutely Nothing
May 18, 2026
Reply from Thortful
Hi Bob,
Thank you for taking the time to leave us a review.
We're really sorry for any confusion around your discount – that’s definitely not the experience we want you to have.
I can see that you've already dropped us an email regarding this, and a member of the team has been in touch to help get to the bottom of this for you!
Best wishes,
The thortful Team
Do not order flowers from Thortful !!!!!
I have just been given a thin box of flowers from my son for my birthday, when I opened them I was disgusted. A pathetic bunch of dead flowers, don't know why he bought them from you he'd have been better off going to a supermarket for fresh flowers. No damp tissue around them or gel to help keep them fresh, disgraceful waste of money which I will tell him to ask for a full refund.
June 17, 2026
Unprompted review
Reply from Thortful
Hi Jackie,
Thanks for taking the time to leave us a review.
We're truly disappointed to hear that your flowers didn't meet our expectations. We pride ourselves on offering high-quality, striking bouquets, so this is definitely not what we wanted to hear. Our partners over at the Florist are usually very reliable, ensuring the best standard for every arrangement they send out, so we'd love to look into this.
We'd love to do anything we can in order to make this better, but we're unable to see whether you've been in touch. Please don't hesitate to reach out directly at talktous@thortful.com and someone from our Customer Happiness Team will get back to you ASAP! :)
Thanks,
The thortful Team
Great selection of original cards
Great selection of original cards. Super efficient service too
June 10, 2026
Still waiting for my card to be…
Still waiting for my card to be delivered.also waiting to hear back about the order.
June 10, 2026
Reply from Thortful
Hi there,
Thanks for taking the time to leave us a review.
We're really sorry to hear your card has not arrived just yet. Your order was sent out via Second Class post with our partners the Royal Mail. This is an estimated two day service, but they do admit a small number of items can take up to 4 working days to arrive.
We can only apologise for this, we do our best to get orders sent out as quickly as possible, but sadly some cards can get caught up in the postal system along the way. We're so sorry for any inconvenience caused this time.
We'd love to get this sorted for you, but can't see that you've been in touch. Please drop us an email with your order number to talktous@thortful.com and someone from our Customer Happiness team will look into this further.
Thanks,
The thortful Team
Excellent but range of cards is small…
Excellent but range of cards is small need more choice
May 28, 2026
Great card
Great card, good price and delivered quickly. I would use Thortful again and recommend them.
June 9, 2026
Really pleased with my purchase.
Really pleased with my purchase.
Card was delivered on time. Unlike another well known company I have used several times and been let down on more than one occasion.
It’s my second time here and will definitely recommend and use again.
June 9, 2026
Great choice of cards and delivery was…
Great choice of cards and delivery was super quick!
June 9, 2026
Delivered too late
Posted 5th June, arrived today 16th June at 10.45am. Delivery by Royal Mail is unsatisfactory! Please use a different mail firm.
June 5, 2026
Reply from Thortful
Hi Chris,
Thanks for taking the time to leave us a review.
We're really sorry to hear your card arrived after the big day. Your order was sent out via First Class post with our partners the Royal Mail. This is an estimated next day service, but they do admit a small number of items can take up to 3 working days to arrive.
We can only apologise for this, we do our best to get orders sent out as quickly as possible, but sadly some cards can get caught up in the postal system along the way. We're so sorry for any inconvenience caused this time.
We'd love to get this sorted for you, but can't see that you've been in touch. Please drop us an email with your order number to talktous@thortful.com and someone from our Customer Happiness team will look into this further.
Thanks,
The thortful Team
Thortfulness 😁
The phrases you guys come up with is epic & suits anyone’s interest or style.
Delivery was great 👍🏾
June 8, 2026
Granddaughter birthday card
Ordered a lovely card for my Granddaughter's birthday. I even added her picture to the front of it which turned out brilliantly. Excellent service delivery and cost. Will definitely order from Thortful again.
June 8, 2026
I’ve not received my order
June 8, 2026
Reply from Thortful
Hi there,
Thanks for taking the time to leave us a review.
We're really sorry to hear your card has not arrived for the big day. Your order was sent out via First Class post with our partners the Royal Mail. This is an estimated two day service, but they do admit a small number of items can take up to 3 working days to arrive. We can only apologise for this, we do our best to get orders sent out as quickly as possible, but sadly some cards can get caught up in the postal system along the way. We're so sorry for any inconvenience caused this time.
However I can see that you have been in touch and we have since resolved this for you. If you have any more queries regarding this order, feel free to contact us directly at talktous@thortful.com so that we can assist you further.
Thanks,
The thortful Team
Good quality card
Good quality card. Arrived on the exact date I stipulated. Will use again
June 8, 2026
Beautiful Cards and Excellent Service
I've had a fantastic experience with Thortful. The range of cards is excellent, with plenty of unique, funny, and thoughtful designs to choose from for any occasion.
The ordering process is simple and straightforward, and the cards have always arrived on time and exactly as expected. The print quality is excellent, and it's easy to personalise cards to make them extra special.
What really stands out is the convenience and reliability of the service. It's taken the stress out of finding the perfect card, and I've always been impressed with the finished product. I wouldn't hesitate to use Thortful again and would happily recommend it to others.
March 11, 2026
Reply from Thortful
Hi there,
Thank you for taking the time to leave us a review.
We're really sorry to hear your card has not arrived for the big day. Your order was sent out via First Class post with our partners the Royal Mail. This is an estimated next day service, but they do admit a small number of items can take up to 3 working days to arrive. We can only apologise for this, we do our best to get orders sent out as quickly as possible, but sadly some cards can get caught up in the postal system along the way. We're so sorry for any inconvenience caused this time.
However I can see that you have been in touch and we have since resolved this for you. If you have any more queries regarding this order, feel free to contact us directly at talktous@thortful.com so that we can assist you further.
Thanks,
The thortful Team
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