Aaron really helped me out today, he made everything so simple and had such a good chat and a laugh amazing customer service from Aaron couldn’t commend him enough!
Company replied
Location
Switch locationUnit 1, 99-101 Northumberland Street, NE1 7AG Newcastle Upon Tyne, North, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Came into store today and spoken to Aaron and he was very helpful since I went into another store and refused to help me but Aaron happily did it within moments
Company replied
martin was a great staff, really friendly and so helpful. would definitely recommend three! the package deals were really effective!
Company replied
Spoken to aaron today in reguards to how to use a smartphone and have some features explained to me since im nkt too familiar woth smartphones but i was carefully walked through ensuring i understoo... See more
Company replied
Company details
About Three UK - 3Store N'castle (N'humberland)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 1, 99-101 Northumberland Street, NE1 7AG, Newcastle Upon Tyne, North, United Kingdom
- 01912612867
4.9
Excellent
171 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Came into store in a panic since i…
Came into store in a panic since i drowmed and lost my phone but i came into store and spoke to aaron who was super helpful to help me set my new phone up and my librefree app which is vital for my wellbeing
April 30, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
We’re so glad to know you felt supported and guided toward the right choice. 🌟 Your appreciation means a lot, and it’s wonderful to hear that the care provided by Aaron made a difference for you. Thank you, Christine! -Kashish
Came in confused on what I was paying…
Came in confused on what I was paying for but when I spoken to Aaron he helped me understand what it is I'm paying for and mapped it all out for me such a way it was easier to read ,what a saint
April 30, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Starting off unsure and leaving empowered, that’s the kind of journey we love to hear, Kennedy. Aaron didn’t just answer questions; he turned complexity into clarity. That’s the kind of excellence that makes the experience unforgettable. -Ashifa
Spoke to both Aaron and the manager Lee…
Spoke to both Aaron and the manager Lee today with billing issues and they helped me understand my bill and how it came to the cost that it did plus helped me upgrade and save me trouble for when I travel
April 19, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hi Tanya, thank you so much for sharing your experience! It’s brilliant to hear that Aaron and Lee were able to clear everything up with your billing and help you get sorted for your upcoming travels. -Shivam
Great service by tommy and lee to help…
Great service by tommy and lee to help with my phone. Thanks so much
April 17, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Love hearing this, Pat 💫 It’s wonderful that Tommy and Lee showed such expertise and got those phone bits sorted for you. Wishing you a brilliant day 🌈 -Arvind
Came into store today and spoken to…
Came into store today and spoken to both Aaron and Amy to see when my contracts end to find that it has already ended but they delighted me to help me save money instead of spending more !
April 15, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Great service and big savings, now that’s what we call a perfect combo! We’re so glad Aaron and Amy could make a real difference for you, Austin. Thank you for letting us be part of your experience. -Ashifa
Came into store looking to cancel my…
Came into store looking to cancel my contract since it was too expensive but Aaron broke my bill down and managed to get me a much lower price than expected which was delightful thank you very much
April 14, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hello there! Support that mattered, explanations that simplified, and value that impressed. Aaron transformed the experience into a win, and we’re delighted you left with a smile. -Ashifa
Spoken to aaron in store today looking…
Spoken to aaron in store today looking for vodaphone store for help but aaron sat me down and was really fun to talk to and resolved my phone issue and also helped build up to getting a phone when i see one i like
April 14, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hi Mohamed, thanks for sharing this! It's great to hear Aaron was able to help with your phone issue and made the whole experience enjoyable. Have a great day ahead! -Samad
Came into store with an issue with my…
Came into store with an issue with my phone and ended up finding out with Aaron that I was paying way more than I should have been for everything and was told about how the switching to three was so easy thanks again
April 13, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hey Ian, that’s brilliant! We’re thrilled Aaron made your experience so positive. Thank you for this amazing 5⭐ review! -Veronica
Came into store to settle an issue in…
Came into store to settle an issue in reguards to the broadband left feeling great and more confident with the advisor Aaron today, thank you
April 13, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hi Michael, great to hear you left the store feeling fully supported today. Aaron’s support helped ensure everything was sorted smoothly and the broadband issue became stress free. Thanks for sharing your experience. -Manavata
Thanks for all your help Tommy getting…
Thanks for all your help Tommy getting my tablet sorted. Much appreciated
April 11, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hey Beverley! We're delighted Tommy provided fast support and met your needs perfectly. Thank you for your lovely feedback. 😊 -Maryalex
Great service from tommy to get me a…
Great service from tommy to get me a new phone sorted. Thank you so much
April 11, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
That's great to hear, Barry. We’re really glad Tommy was able to get your new phone sorted quickly and clearly. We hope it serves you well and that you enjoy every bit of it. 🤠 -Ayesha
Great service by tommy and amy
Great service by tommy and amy, credit to the company. Thank you so much
April 10, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
It’s great to hear about your experience, Star. We’re really pleased Tommy and Amy looked after you so well and made everything feel right. Thanks for the lovely review 😊 -Samad
Come in today and Aaron with me needing…
Come in today and Aaron with me needing help with setting up my partners phone and ended up realising the I was paying more than I should have but the advisor helped me understand what options I had and helped me save money
April 8, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Absolutely fabulous, Anthony! We’re pleased to hear that Aaron was able to assist with your partner’s device setup and help you find a more cost‑effective option. -Veronica
Great service by tommy to get me a new…
Great service by tommy to get me a new phone and a great deal on a new sim card as well. Thank you very very much
April 4, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hi Maria, thanks for sharing this. Amazing to hear Tommy helped you get a new phone and a brilliant deal on your SIM. We’ll make sure he sees your lovely feedback. -Ayesha
Reply from Three UK - 3Store N'castle (N'humberland)
Hello there! We're thrilled to hear you had a great experience with Amy. Thank you for the review! -Afaq
Everything good with amy
April 2, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hi there 👋 Thrilled to hear Amy made your experience fabulous 🚀 Thanks for the glowing 5⭐ review. -Arvind
Fantastic
Moving from 02 to three. I was blown away with the service, comparing to the competitor. Much better deal, and friendlier service which was far above what I expected. Thanks again to lee who served me.
March 31, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hey Jill! We’re delighted that switching to Three felt like a whole new level of care and value, with Lee’s service making it truly memorable. Thank you for inspiring us to keep raising the bar! -Ashifa
Came into store as I was passing by and…
Came into store as I was passing by and spoke to Aaron in store that I was struggling with the apps on my phone and he sat me down to show me how to go ahead with it not only that he helped me save some money switching over from EE
Thanks again top lad
March 21, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Lyall, we’re glad Aaron could walk you through everything and help reduce expenses. Thank you for choosing us. -Suhaas
I've had an issue with my phone Paris…
I've had an issue with my phone Paris helped me out and made it so easy to hopefully get it resolved. Good customer service
March 20, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
We’re delighted to hear this, Kathleen! 🌟 Paris will be thrilled to know she made the process simple for you. 🙌 Thanks for sharing such positive feedback. 💙 -Shivam
Reply from Three UK - 3Store N'castle (N'humberland)
Bravo, Robert 🎊 We’re delighted Tommy could assist you so well. Thank you for your kind words! -Suhaas
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.