Aaron really helped me out today, he made everything so simple and had such a good chat and a laugh amazing customer service from Aaron couldn’t commend him enough!
Company replied
Location
Switch locationUnit 1, 99-101 Northumberland Street, NE1 7AG Newcastle Upon Tyne, North, GB
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See what reviewers are saying
Came into store today and spoken to Aaron and he was very helpful since I went into another store and refused to help me but Aaron happily did it within moments
Company replied
martin was a great staff, really friendly and so helpful. would definitely recommend three! the package deals were really effective!
Company replied
Spoken to aaron today in reguards to how to use a smartphone and have some features explained to me since im nkt too familiar woth smartphones but i was carefully walked through ensuring i understoo... See more
Company replied
Company details
About Three UK - 3Store N'castle (N'humberland)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 1, 99-101 Northumberland Street, NE1 7AG, Newcastle Upon Tyne, North, United Kingdom
- 01912612867
4.9
Excellent
171 reviews
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Paris was great
Paris was great, helped me sort out a new deal and new phone. Been with three for years, this customer service I had.
March 15, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Thank you for the review, Susan! We truly appreciate you sharing your experience. It’s wonderful to hear that Paris helped you secure a deal that met your expectations 😊🎉. -Neha
Aaron helped me with my phone contract…
Aaron helped me with my phone contract and was super friendly will definitely be coming back if I need anything 10/10
March 18, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
💙 That’s brilliant feedback, Doniya! We’re so pleased Aaron could help with your contract and make the experience super friendly 🙌 Thanks for sharing such a glowing review 🌟 -Shivam
Came into store to speak to aaron today…
Came into store to speak to aaron today about my bills and term of contract and managed to save me money reducing my stress thank you
March 18, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hi Binu, thanks for taking the time. Great to hear Aaron went through your bills and plan in store today and helped lower your costs so you left feeling at ease. -Kishan
What an experience from Tommy in…
What an experience from Tommy in Newcastle getting my phone working again thank you so so so much what an absolute star
March 17, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
It's fantastic to hear Tommy got your phone sorted. Your feedback means a lot. -Suhaas
Great service by Tommy to sort me out a…
Great service by Tommy to sort me out a new phone. Much appreciated thank you
March 17, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Wow! It’s wonderful to hear that Tommy made everything effortless and ensured such a smooth experience. -Afaq
Came into store in needing of help to…
Came into store in needing of help to sort my accounts out in which I was served by Aaron and not only did he help me he ended up helping me saving alot if money during the while process
Thanks
March 14, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Tommy was very professional and…
Tommy was very professional and helpful, I purchased additional broadband and he did everything within 10mins . I will definitely come again for my the rest of my service apartments
March 13, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hi Hkins, great to hear Tommy looked after you and set up the new broadband quickly. We appreciate you planning to return for your other apartments. -Kishan
fantastic customer service from lauren…
fantastic customer service from lauren came in for help and walked aqay with a lovely new phone she even set it all up very happy
March 9, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Thank you for sharing such brilliant feedback, Patricia! 🌟 We’re so glad Lauren could help you find the perfect device and made the whole process seamless. 😊 -Veronica
Aaron At Newcastle store provided…
Aaron At Newcastle store provided excellent service when I renewed my 3 contract and also with my roaming charges enquiry
Definitely recommended to my family and friends
March 7, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hi Janet, thanks for sharing your experience. It’s good to hear that Aaron at our Newcastle store helped you get your contract sorted and answered those roaming questions. We appreciate the recommendation to your family and friends too. -Kishan
Aaron is fantastic staff
Aaron is fantastic staff. His customer service is top nouch. I have met Aaron in the past when l had my first Broad band and he gave me oustanding service. On my arrival today, l went to meet him and he gave another fantastice service. I would recommend Aaron to customers vising three.
March 6, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Thank you, Kenneth. We’re pleased Aaron provided outstanding support during your visit. Your kind words and recommendation inspire us to keep delivering excellent service. -Suhaas
Lauren was fab!
Lauren was fab! Very helpful and lovely to talk to :)
March 5, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
We appreciate you taking the time to share your experience, Eleanor. It’s great to know Lauren provided such supportive assistance. Have an amazing day ahead! -Afaq
Paris was fantastic gold star
March 4, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Anna, we’re delighted Paris delivered such remarkable support. Your recognition means a lot to us. -Suhaas
Amazing service from Tommy in…
Amazing service from Tommy in newcastle. Thank you for your help and expertise
March 4, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
We couldn’t be happier knowing you’re smiling, Steven! Your appreciation of Tommy’s efficiency means so much. What a joy it was to serve you at Newcastle! -Ashifa
Amazing service by Tommy
Amazing service by Tommy. Thank you so so much
March 4, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hi Alma, we truly appreciate your kind words about Tommy. ⭐ Thank you for taking the time to leave this review. -Neha
Aaron was a good customer service rep
Aaron was a good customer service rep. He handled my case with ease and made me happy. Thank you.
March 4, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Fantastic stuff, Temilola! We’re so glad to hear that Aaron were excellent support for you. Thank you for taking the time to leave this 5 star review. 😊 -Kashish
Paris was great sorted out roaming on…
Paris was great sorted out roaming on my accounts
March 4, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Thanks for the great feedback, Dee. We're really pleased to hear Paris was able to step in and get everything sorted for you. -Ashifa
Paris was great I'd give 10 stars if I…
Paris was great I'd give 10 stars if I could
March 4, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Even if the system capped it at 5, your feedback is a perfect 10 to us. We’re thrilled that Paris made your experience remarkable. Thank you for sharing, your kind words, Alan. -Ashifa
Reply from Three UK - 3Store N'castle (N'humberland)
Hey Hassananaw, that’s incredible! We’re happy to know Amy gave you such excellent support. 🌟 -Veronica
Its a wonderful experience every time i…
Its a wonderful experience every time i go there. Staff name Lauren she’s so kind and helpful and a nice way to guide.amazing experience 👍🏻
March 3, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hey Labeed, thank you for sharing this amazing 5⭐ review! We’re thrilled Lauren gave you such a fantastic experience. -Veronica
Great service
February 28, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hey.
Thank you. We really appreciate your review. -Pete
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