Ticketmaster UK Reviews 

77,694
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 8,262 reviews, reviewers had a great experience with this company. Customers frequently praised the smooth and well-organized events, noting the ease of purchasing and using tickets. Many people also highlighted the professionalism and helpfulness of the staff, who were often on hand to assist with security, entry, and directions. The overall user experience, from finding the venue to enjoying the event, was described as excellent and efficient. However, some customers also noted challenges, particularly regarding exiting venues and finding transportation after events, which often led to delays and confusion. A few other people also felt that the VIP experience was disappointing, citing poor stage visibility and disorganization around special packages.

What people talk about most

Service

Customers consistently note ambiguous experiences with service, with many praising the overall event... See more

User experience

Customers had positive experiences with user experience, finding the process of buying and downloading... See more

Staff

Users describe ambiguous interactions with staff, with many reviewers praising the staff for being friendly,... See more

Location

Reviewers highlight ambiguous aspects of location, with some praising venues as amazing, easy to get to, and... See more

Website

Consumers find website experiences to be ambiguous, with many reviewers reporting that the website is easy to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

THE SOUND AND VIDEO SCREENS MADE THE OUTDOORS CONCERT A NICE THING TO DO IN THE WARM WEATHER. DIRECTION SIGNS LEADING TO THE STAGE HELPED A LOT AS THE PUBLIC TRANSPORTATION WAS DIVERTED AT THE TRAIN S... See more

Rated 4 out of 5 stars

The ticketing process was stressful and it took 48 hours to secure tickets. The general information was good. The staff at the venue were professional and helpful even in the face of the health and... See more

Rated 4 out of 5 stars

The booking process was very easy and simple to follow and follow up about a week before the event. Staff were very helpful on the night to help with the really poor Wifi that we had trying to acces... See more

Rated 4 out of 5 stars

We very much enjoyed both acts. The location and sound effects were very good. However having purchased VIP tickets expecting a premium view we were extremely disappointed to find that a small area wi... See more


Company details

  1. Event Ticket Seller

Information provided by various external sources

Ticketmaster: All your entertainment needs under one virtual roof with tickets for theatre, concerts, sport, family events, clubs and more.


Contact info

4.0

Great

TrustScore 4 out of 5

78K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.0

All reviews

(77,694)

7,900 reviews in the last 12 months

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Rated 2 out of 5 stars

service was fine

service was fine: but we were forced into paying for transfer/coach because it’s the only tickets that were left. coach should be an option that forced. so we spent an extra £140 for nothing

August 1, 2026
Unprompted review
Rated 4 out of 5 stars

Concert was great but no one at the…

Concert was great but no one at the arena knew where we should go for the vip merchandise package. Every person we asked said something different so we ended up wandering around for an hour! Needs to be better organised

August 1, 2026
Unprompted review
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Rated 4 out of 5 stars

Every Band member were outstanding

The Band were outstanding and the venue okay. The major disappointment was ticketmaster continually sending messages to my mobile saying the event name had changed. It happened for weeks however on the day of the event it was happening continually & eventually my phone advised me to turn ticketmaster updates off otherwise it would drain my battery & I may not be able to access my phone wallet to show tickets for entry.

August 1, 2026
Unprompted review
Rated 5 out of 5 stars

Mahrajan arabic festival …

The layout of the event was far better than two years ago. Toilets very clean and the food was good the stewards were not helpful at the end of event by not knowing the gates or exits that were open to walk towards to ge out of the park. The arab festival was 10/10 organisers were very good that done the line up. Would go again.

August 1, 2026
Unprompted review
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Rated 5 out of 5 stars

Brilliant concerts

Brilliant concerts! Brought back wonderful memories of 80s and Frank Carter is amazing! 🤩 Easy to book. Staff friendly and helpful. Great location. Thank you ☺️

August 1, 2026
Unprompted review
Rated 5 out of 5 stars

Great venue

Great venue, easy to get a drink, more toilet facilities needed.
Stranglers were highlight of the day, closely followed by the Sex Pistols

August 1, 2026
Unprompted review
Rated 4 out of 5 stars

We went VIP which was great for the…

We went VIP which was great for the view and plenty of room to dance.
Reason for only 4 stars, as no separate toilets or bar.
Having done VIP at other venues and these were separate.
Plenty of staff and they were friendly and welcoming.
Location was easy to get to, I booked parking about 7 minutes away and this made all the difference in getting home.
Having got the train previously the length of time for the train was lengthy.

August 1, 2026
Unprompted review
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Rated 5 out of 5 stars

Sex Pistols and friends…

We went to the Sex Pistols and friends gig at Cardiff castle and enjoyed the whole experience. The venue is spectacular and well serviced. Easy access to toilets and bars/food.

The band's, Panic Shack, The Undertones, The Stranglers and the Pistols were all fantastic.

Thanks for a great day and great memories.

August 1, 2026
Unprompted review
Rated 1 out of 5 stars

Resident tickets were more expensive…

Resident tickets were £30 more expensive than the tickets a competitor put on sale in run up to the event, could not be transferred and the app locked me out 'for suspicious activity' days before the event which almost meant I couldn't access the event but got help from a Ticketmaster twitter account. Ticketmaster also couldn't answer three simple questions about the ticket and I spent days talking on chat and to AI bots and team members on email without any questions getting answered only for them to refer me to event website and organisers - and not resolve it themselves when quite simply about tickets!! Deeply dissatisfied, it was impossible to speak to a human in real time using one mode

July 15, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service provided

Amazing service provided
Needing a refund due to external circumstances out of our control meant we could no longer make a show.
Prompt, clear and concise

August 1, 2026
Unprompted review
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Rated 4 out of 5 stars

Do better

Having queued for over an hour...the staff struggled to get their scanners to work with my ticket. Meanwhile people behind me were let in. The food selection was not great, small portions and overpriced. The support act didn't blend with the main act and the sound wasn't good for him. OMD gave a smashing performance but the night was let down by the rest.

July 30, 2026
Unprompted review

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