Tiles DIY Reviews 142

TrustScore 4 out of 5

3.9

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Rated 1 out of 5 stars

Placed order online and paid via BACS as requested and sent email to confirm payment and delivery. Followed up just before delivery to be advised that order had not been processed and wouldn't be arri... See more

Rated 5 out of 5 stars

Bounds Green branch -excellent customer service from Ayaz and Oliver, who were very knowledgeable, patient and professional in providing advice on my tiling project. They were also super lovely with i... See more

Rated 5 out of 5 stars

The guys at Tiles DIY were great, especially Salem who was always helpful, polite, professional & friendly. We were always offered a coffee, listened to, guided, informed of the great service & produc... See more

Company replied

Rated 5 out of 5 stars

Son had an urgent request to complete his set up for a photo shoot in a studio. The Bounds Green store were very helpful and tracked down the tile stock he needed in their Colchester warehouse/showroo... See more

Company replied

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3.9

Great

TrustScore 4 out of 5

142 reviews

5-star
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1-star

Replied to 33% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Jamie was extremely helpful and…

Jamie was extremely helpful and knowledgeable and found me everything for my new ensuite bathroom and for a very competitive price too.Would highly recommend.

December 1, 2018
Unprompted review
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Reply from Tiles DIY

Thank you for visiting Tiles DIY Tunbridge Wells and leaving us a review K.Burke! We're glad you enjoyed your visit and look forward to seeing you again soon!. – Tiles DIY Team.

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Rated 5 out of 5 stars

Nice staff and service top tiles…

Nice staff and service top tiles offered me ceramic tile and tiles diy offer porcelain tiles for floor. i asked my builder he said only porcelain tile good for floor this is what i,ve been told in tiles diy Chingford and prices are amazing £8.99m2 inc vat for metro is best price i found in London

November 30, 2018
Unprompted review
Rated 5 out of 5 stars

Great products, great prices and great sales team

At reasonable competitive pricing and range of variety, tiles diy are unbeatable. I found the service I received during researching and purchasing the right tiles for my project to be invaluable. Curteous and professional with great after sales care .

November 2, 2018
Unprompted review
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Reply from Tiles DIY

Thank you for visiting Tiles DIY Bounds Green and leaving us a review Andy! We're glad you enjoyed your visit and look forward to seeing you again soon!. – Tiles DIY Team.

Rated 5 out of 5 stars

Quality show and talented professionals

The showroom is beautiful and there is a wide selection of both floor and wall tiles. The displays are excellent as they show wall and floor tile combinations if you are looking for a little inspiration for your home. They offer all the latest materials such as granite, limestone, porcelain and other natural stones. All tile products of a high-quality, with expert staff and amazing customer service. I have purchased patio, kitchen and bathroom tiles from Tiles DIY and I would never shop anywhere else for tiles again! I was impressed from the moment I entered the showroom and would highly recommend Tiles DIY.

October 23, 2018
Unprompted review
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Reply from Tiles DIY

Thank you for visiting Tiles DIY Tunbridge Wells and leaving us a review Claire! We're glad you enjoyed your visit and look forward to seeing you again soon!. – Tiles DIY Team.

Rated 5 out of 5 stars

What a great service from the Tunbridge…

What a great service from the Tunbridge Wells branch very helpful especially when I needed to source extra tiles .The kitchen floor has received great comments from my family and friends

October 21, 2018
Unprompted review
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Reply from Tiles DIY

Thank you for visiting Tiles DIY Tunbridge Wells and leaving us a review Ms.Sohal! We're glad you enjoyed your visit and look forward to seeing you again soon!. – Tiles DIY Team.

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Rated 5 out of 5 stars

Very helpful knowledgeable and very…

Very helpful knowledgeable and very keen prices.

October 15, 2018
Unprompted review
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Reply from Tiles DIY

Thank you for visiting Tiles DIY Tunbridge Wells and leaving us a review Mr/Ms Hunter! We're glad you enjoyed your visit and look forward to seeing you again soon!. – Tiles DIY Team.

Rated 5 out of 5 stars

We had excellent customer service and…

We had excellent customer service and advice. All members of staff were helpful and very happy to spend time discussing our ideas. Would highly recommend.

October 13, 2018
Unprompted review
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Reply from Tiles DIY

Thank you for visiting Tiles DIY Tunbridge Wells and leaving us a review Mr/Ms. Manning! We're glad you enjoyed your visit and look forward to seeing you again soon!. – Tiles DIY Team.

Rated 5 out of 5 stars

I bought Tiles from their Tunbridge…

I bought Tiles from their Tunbridge wells branch and Jamie their Manager was very helpful. I will surely recommend them for prices to after sales service.

October 11, 2018
Unprompted review
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Reply from Tiles DIY

Thank you for visiting Tiles DIY Tunbridge Wells and leaving us a review Mr. Mehra! We're glad you enjoyed your visit and look forward to seeing you again soon!. – Tiles DIY Team.

Rated 5 out of 5 stars

Great outfit

The staff were very knowledgable, helpfull and nothing was too much trouble when we needed to completely change our main tiles for another set and order more of our feature ones. Will use again for our next project.

October 2, 2018
Unprompted review
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Reply from Tiles DIY

Thank you for visiting Tiles DIY Tunbridge wells and leaving us a review Mr. Simpson! We're glad you enjoyed your visit and look forward to seeing you again soon!. – Tiles DIY Team.

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Rated 5 out of 5 stars

Reasonable prices,friendly staff and…

Reasonable prices,friendly staff and very good service

September 30, 2018
Unprompted review
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Reply from Tiles DIY

Thank you for visiting Tiles DIY Chingford and leaving us a review Mr. Uzair! We're glad you enjoyed your visit and look forward to seeing you again soon!. – Tiles DIY Team.

Rated 5 out of 5 stars

Great service and very helpful

Great service from the guys in the Chingford Branch. Needed my tiles delivered urgently. Karol was very helpful in arranging for my tiles to be delivered on the same day I ordered them.

September 29, 2018
Unprompted review
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Reply from Tiles DIY

Thank you for visiting Tiles DIY Chingford and leaving us a review Pam! We're glad you enjoyed your visit and look forward to seeing you again soon!. – Tiles DIY Team.

Rated 5 out of 5 stars

Really helpful and Jamie went out of…

Really helpful and Jamie went out of his way as we caught him late in the day , he stayed open an extra 15 minutes to let us look around . We came but the next day and bought some really nice tiles from him . I would highly recommend for service and quality .

September 29, 2018
Unprompted review
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Reply from Tiles DIY

Thank you for visiting Tiles DIY Tunbridge Wells and leaving us a review John! We're glad you enjoyed your visit and look forward to seeing you again soon!. – Tiles DIY Team.

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Rated 5 out of 5 stars

First tile buying experience!

My whole tile buying experience was made very easy by the guys in the Tunbridge Wells store. The first time I visited the store, Liam was very helpful and pleasant. Then every subsequent visit, the other employees were patient but attentive. The tiles chosen, work perfectly in our space and the guys helped me to create my ‘vision’ by listening and suggesting.

September 27, 2018
Unprompted review
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Reply from Tiles DIY

Thank you for visiting Tiles DIY Tunbridge Wells and leaving us a review Mrs. Bennett! We're glad you enjoyed your visit and look forward to seeing you again soon!. – Tiles DIY Team.

Rated 5 out of 5 stars

Great Store

The staff in the Tunbridge Wells Store are so helpful and lovely to deal with. I would highly recommend them.

September 27, 2018
Unprompted review
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Reply from Tiles DIY

Thank you for visiting Tiles DIY Tunbridge Wells and leaving us a review Mrs. Davison! We're glad you enjoyed your visit and look forward to seeing you again soon!. – Tiles DIY Team.

Rated 5 out of 5 stars

Good service and good products I will…

Good service and good products I will continue to use on all my projects

September 26, 2018
Unprompted review
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Reply from Tiles DIY

Thank you for visiting Tiles DIY Tunbridge Wells and leaving us a review Mr. Weeks! We're glad you enjoyed your visit and look forward to seeing you again soon!. – Tiles DIY Team.

Rated 5 out of 5 stars

very helpful and good service from…

very helpful and good service from Tunbridge Wells store

September 26, 2018
Unprompted review
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Reply from Tiles DIY

Thank you for visiting Tiles DIY Tunbridge Wells and leaving us a review Mr. Davis! We're glad you enjoyed your visit and look forward to seeing you again soon!. – Tiles DIY Team.

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Rated 4 out of 5 stars

good service.

good service.. on time delivery

September 25, 2018
Unprompted review
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Reply from Tiles DIY

Thank you for visiting Tiles DIY Chingford and leaving us a review Mr. Tariq! We're glad you enjoyed your visit and look forward to seeing you again soon!. – Tiles DIY Team.

Rated 1 out of 5 stars

I am so disappointed!

I paid for 9 boxes of tiles.
4 boxes were delivered to my builder in torn boxes. The courier insists that he delivered 9.
The tilers could not do my bathroom because of this.
I have to wait for an investigation?? In the meantime I’m not getting my money back and I need new tiles
This is unacceptable!!!

September 24, 2018
Unprompted review
Rated 5 out of 5 stars

Brilliant, definitely recommend

Good choice of tiles, great advice, helpful and really handy to be able to get free full size samples to compare tiles at home.

September 22, 2018
Unprompted review
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Reply from Tiles DIY

Thank you for visiting Tiles DIY Tunbridge Wells and leaving us a review Ms. Hood! We're glad you enjoyed your visit and look forward to seeing you again soon!. – Tiles DIY Team.

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