Tiny Box Company Reviews 

3,659
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 718 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality and wide variety of the boxes and gift bags, noting that products consistently arrive safely, securely protected, and perfectly suited for special presentations. Many people also appreciate the remarkably prompt delivery times and the helpful, attentive support provided when placing orders for both blank and custom items. Some reviewers were not happy with frustrating delivery delays caused by external courier services or completely lost parcels during transit. A few customers additionally noted occasional quality flaws, mentioning issues like damaged structures, misaligned magnetic closures, or incorrect specifications upon arrival.

What people talk about most

Product

People report positive experiences with product, highlighting high quality, sturdiness, and a great variety... See more

Quality

Reviewers mention positive feedback about quality, consistently describing the items as well made, sturdy,... See more

Delivery service

Clients share positive opinions on delivery_service, frequently highlighting the speed and reliability of the... See more

Order

Consumers find order to be positive, highlighting an easy ordering system and fast turnaround times.... See more

Service

Reviewers highlight positive aspects of service, describing it as fast, reliable, and backed by prompt,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely superb customer service, brilliant products and easy to reorder. TBC lowered MOQs when we first launched our brand so we could order personalised luxury gift boxes. A year later we are grow... See more

Company replied

Rated 5 out of 5 stars

I was so happy with my order of A6 gift boxes - they looked great quality on the website, but you can't always tell, so I was incredibly happy that these are the most luxurious, sturdy boxes with a lo... See more

Company replied

Rated 5 out of 5 stars

My boxes came and were exactly as ordered. The delivery company did initially loose my package but 8 contacted Tiny box over the chat and got a lovely representative who reordered my items and sent th... See more

Company replied

Rated 5 out of 5 stars

Great product and efficient after sales service. Shame about Evri couriers who have a poor reputation that is well deserved . They failed to deliver the package. The order was sent out again without q... See more

Company replied



Company details

  1. Packaging Supply Store

Information provided by various external sources

We at Tiny Box Company specialise in recycled and eco-friendly gift packaging, including gift boxes, gift bags and beautiful accessories. We believe that luxury and beauty need not be compromised when making ethical packaging choices. Don't be fooled by our name, "Tiny Box Company" - our stock is held in one huge warehouse and we carry millions of boxes and bags in stock at all times. We successfully secured funding on the popular TV programme, Dragon's Den, in 2008; we have been steadily growing since and celebrate our 10th birthday this year.


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(3,659)

654 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Poor Quality

The size is perfect, but unfortunately the quality of the boxes is very poor. Many of them arrived with noticeable cracks and feel very fragile.

July 24, 2026
Rated 4 out of 5 stars

Esay ordering

Easy ordering system
The delivery company was late in delivering a 12pm dely .Got a credit for the difference in transport cost.

August 3, 2026
Rated 5 out of 5 stars

Well packaged boxes of a high quality

Well packaged boxes of a high quality, and they arrived on time.

July 18, 2026
Tiny Box Company logo

Reply from Tiny Box Company

We're delighted to hear you were happy with the quality of your boxes and that they arrived on time. Thank you very much for taking the time to leave a review :)

Rated 5 out of 5 stars

Excellent

I always use the A4 white certificate boxes and small magnet close boxes. They exactly meet my bysiness needs and always arrive timely.

July 17, 2026
Tiny Box Company logo

Reply from Tiny Box Company

Thank you so much for your lovely review! We're delighted to hear that our A4 boxes and small magnetic boxes continue to meet your business needs. It's great to know that the quality and reliable delivery have made them a trusted choice for you. We really appreciate your continued support!

Rated 5 out of 5 stars

Great boxes really useful for my items…

Great boxes really useful for my items of jewellery

July 17, 2026
Tiny Box Company logo

Reply from Tiny Box Company

Thank you for your review! We're so pleased to hear our boxes are a great fit for your jewellery and that they're proving so useful. We really appreciate your support and hope to see you again soon.

Rated 5 out of 5 stars

Needed wo flat boxes to safely pack…

Needed wo flat boxes to safely pack away two precious memorial plates
My order was perfect 🥰

July 16, 2026
Tiny Box Company logo

Reply from Tiny Box Company

We're truly pleased to hear the boxes were perfect for safely storing your precious memorial plates. Thank you so much for your lovely review!

Rated 1 out of 5 stars

Great product for my candles, will be ordering again soon

order my boxes and arrived on time and just what i was looking for will order again soon.

July 15, 2026
Tiny Box Company logo

Reply from Tiny Box Company

Thank you for your review. We're so pleased to hear the boxes were just what you were looking for for your candles and that they arrived on time. We really appreciate your support and look forward to supplying your packaging again very soon!

Rated 5 out of 5 stars

Great box and great price!

I must admit after reading the reviews I was not sure what to expect but I needn’t have worried. The boxes are great. If you fold the correct way, there’s no cracking as I’ve seen reported. I only ordered a few to sample but will definitely be back for more and in different colours too. The red are great quality and with the price being discounted - it makes them even better 😊

July 29, 2026
Unprompted review
Tiny Box Company logo

Reply from Tiny Box Company

Thank you very much for taking the time to leave a review. We're so pleased to hear that you were happy with the quality of our boxes, and we're delighted you'll be coming back to try more colours :)

Rated 5 out of 5 stars

So glad to have found these tube…

So glad to have found these tube boxes….absolutely perfect for gift giving….

July 14, 2026
Tiny Box Company logo

Reply from Tiny Box Company

Thank you so much for your kind review! We're delighted to hear you found our tube boxes perfect for gift-giving. We really appreciate your support :)

Rated 5 out of 5 stars

My go to place for gift boxes

I find Tiny Box Company to be so great for my gift boxes. We had purchased some vintage items as presents and I needed some decent gift boxes to display them. Tiny Box had ideal sized boxes, really well made and such good prices. I wanted plain black well made boxes to show the items off and knew I would find them on their website.
I have used them before for boxing a present for our son a few years ago.
He found the box so sturdy and useful that he still uses it today.
They don't have minimum quantities and their delivery is really reasonable.
I ended up purchasing an extra couple of little boxes, as the prices were so brilliant.
Delivery was quick and the items were really good quality.

July 14, 2026
Tiny Box Company logo

Reply from Tiny Box Company

Thank you so much for your lovely review. We're so pleased our black gift boxes were the perfect fit for your vintage gifts and that you were happy with the quality, prices, and quick delivery. It's especially wonderful to hear that the box you bought for your son's present is still being used years later; that's exactly the kind of durability we aim for. We really appreciate your continued support.

Rated 5 out of 5 stars

Really helpful customer service

Really helpful customer service from Faith, who went above and beyond to get my item to me. My original order was lost by Evri, and I needed it as part of a special gift that I was giving. I requested a refund as I didn't think a replacement would arrive on time, but Faith sent one out with a next morning delivery timeslot via DPD. All arrived safely and the item is high quality and was well packaged. Thank you!

July 14, 2026
Unprompted review
Tiny Box Company logo

Reply from Tiny Box Company

Thank you so much for your kind review. We're sorry your original parcel was lost, but we're delighted we could get a replacement to you in time. It means a lot to hear you were happy with both the product and our customer service.

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