Tiny Box Company Reviews 

3,671
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 710 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently share wonderful feedback about the outstanding product quality, noting that the items are very sturdy, perfectly sized, and look fantastic for gifts or business purposes. Buyers are also extremely pleased with the fast shipping times, secure packaging materials that prevent any damage during transit, and the option to purchase smaller quantities without strict minimum order limits. However, some people mentioned issues with delivery delays, tracking problems, or parcels being lost by external couriers. A small group of customers additionally described frustrating experiences when items arrived damaged or lacked expected custom details.

What people talk about most

Product

Customers had positive experiences with product, consistently praising the high quality, sturdy build, and... See more

Delivery service

Clients share positive opinions on delivery_service, noting that packages consistently arrive promptly and... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items are well-made, sturdy,... See more

Order

Users describe positive interactions with order, highlighting an easy ordering system and fast turnaround... See more

Service

Consumers find service to be positive, highlighting excellent communication and customer support from the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I wrote a review in exasperation last Saturday because of an order which had gone missing and even when The Tiny Box company tried on two more occasions to replace it, something went wrong every time.... See more

Company replied

Rated 5 out of 5 stars

Absolutely superb customer service, brilliant products and easy to reorder. TBC lowered MOQs when we first launched our brand so we could order personalised luxury gift boxes. A year later we are grow... See more

Company replied

Rated 5 out of 5 stars

I was so happy with my order of A6 gift boxes - they looked great quality on the website, but you can't always tell, so I was incredibly happy that these are the most luxurious, sturdy boxes with a lo... See more

Company replied

Rated 5 out of 5 stars

Excellent communication and customer support from the start and throughout the whole branding service. This is why ive been a repeat customer of Tiny Boxes for years and why i will always recommend... See more

Company replied



Company details

  1. Packaging Supply Store

Information provided by various external sources

We at Tiny Box Company specialise in recycled and eco-friendly gift packaging, including gift boxes, gift bags and beautiful accessories. We believe that luxury and beauty need not be compromised when making ethical packaging choices. Don't be fooled by our name, "Tiny Box Company" - our stock is held in one huge warehouse and we carry millions of boxes and bags in stock at all times. We successfully secured funding on the popular TV programme, Dragon's Den, in 2008; we have been steadily growing since and celebrate our 10th birthday this year.


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(3,671)

667 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Esay ordering

Easy ordering system
The delivery company was late in delivering a 12pm dely .Got a credit for the difference in transport cost.

August 3, 2026
Tiny Box Company logo

Reply from Tiny Box Company

Thank you for your review and feedback. We’re glad you found the ordering process easy. We sincerely apologise that the courier delivered later than your selected 12 noon delivery time, and we’re pleased we could arrange a refund for the difference in cost. We appreciate your understanding and hope to supply you again in the future.

Rated 5 out of 5 stars

Fast reliable service

Fast reliable service. I've ordered several gift bags for events this year and have been very pleased with the quality and service.

July 21, 2026
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Reply from Tiny Box Company

Thank you so much for your kind review! We’re delighted you’ve been happy with the quality and service, and we really appreciate your continued support.

Rated 5 out of 5 stars

Well packaged boxes of a high quality

Well packaged boxes of a high quality, and they arrived on time.

July 18, 2026
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Reply from Tiny Box Company

We're delighted to hear you were happy with the quality of your boxes and that they arrived on time. Thank you very much for taking the time to leave a review :)

Rated 5 out of 5 stars

Excellent

I always use the A4 white certificate boxes and small magnet close boxes. They exactly meet my bysiness needs and always arrive timely.

July 17, 2026
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Reply from Tiny Box Company

Thank you so much for your lovely review! We're delighted to hear that our A4 boxes and small magnetic boxes continue to meet your business needs. It's great to know that the quality and reliable delivery have made them a trusted choice for you. We really appreciate your continued support!

Rated 5 out of 5 stars

Great boxes really useful for my items…

Great boxes really useful for my items of jewellery

July 17, 2026
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Reply from Tiny Box Company

Thank you for your review! We're so pleased to hear our boxes are a great fit for your jewellery and that they're proving so useful. We really appreciate your support and hope to see you again soon.

Rated 5 out of 5 stars

Needed wo flat boxes to safely pack…

Needed wo flat boxes to safely pack away two precious memorial plates
My order was perfect 🥰

July 16, 2026
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Reply from Tiny Box Company

We're truly pleased to hear the boxes were perfect for safely storing your precious memorial plates. Thank you so much for your lovely review!

Rated 1 out of 5 stars

Great product for my candles, will be ordering again soon

order my boxes and arrived on time and just what i was looking for will order again soon.

July 15, 2026
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Reply from Tiny Box Company

Thank you for your review. We're so pleased to hear the boxes were just what you were looking for for your candles and that they arrived on time. We really appreciate your support and look forward to supplying your packaging again very soon!

Rated 5 out of 5 stars

Great box and great price!

I must admit after reading the reviews I was not sure what to expect but I needn’t have worried. The boxes are great. If you fold the correct way, there’s no cracking as I’ve seen reported. I only ordered a few to sample but will definitely be back for more and in different colours too. The red are great quality and with the price being discounted - it makes them even better 😊

July 29, 2026
Unprompted review
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Reply from Tiny Box Company

Thank you very much for taking the time to leave a review. We're so pleased to hear that you were happy with the quality of our boxes, and we're delighted you'll be coming back to try more colours :)

Rated 5 out of 5 stars

So glad to have found these tube…

So glad to have found these tube boxes….absolutely perfect for gift giving….

July 14, 2026
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Reply from Tiny Box Company

Thank you so much for your kind review! We're delighted to hear you found our tube boxes perfect for gift-giving. We really appreciate your support :)

Rated 5 out of 5 stars

My go to place for gift boxes

I find Tiny Box Company to be so great for my gift boxes. We had purchased some vintage items as presents and I needed some decent gift boxes to display them. Tiny Box had ideal sized boxes, really well made and such good prices. I wanted plain black well made boxes to show the items off and knew I would find them on their website.
I have used them before for boxing a present for our son a few years ago.
He found the box so sturdy and useful that he still uses it today.
They don't have minimum quantities and their delivery is really reasonable.
I ended up purchasing an extra couple of little boxes, as the prices were so brilliant.
Delivery was quick and the items were really good quality.

July 14, 2026
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Reply from Tiny Box Company

Thank you so much for your lovely review. We're so pleased our black gift boxes were the perfect fit for your vintage gifts and that you were happy with the quality, prices, and quick delivery. It's especially wonderful to hear that the box you bought for your son's present is still being used years later; that's exactly the kind of durability we aim for. We really appreciate your continued support.

Rated 5 out of 5 stars

Really helpful customer service

Really helpful customer service from Faith, who went above and beyond to get my item to me. My original order was lost by Evri, and I needed it as part of a special gift that I was giving. I requested a refund as I didn't think a replacement would arrive on time, but Faith sent one out with a next morning delivery timeslot via DPD. All arrived safely and the item is high quality and was well packaged. Thank you!

July 14, 2026
Unprompted review
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Reply from Tiny Box Company

Thank you so much for your kind review. We're sorry your original parcel was lost, but we're delighted we could get a replacement to you in time. It means a lot to hear you were happy with both the product and our customer service.

Rated 5 out of 5 stars

All around great experience!

Great customer service, great products (I love my boxes!) and fast response (from a real person!) when I had a query. Will definitely use Tiny Box Company again! (Thanks for all of your help Nikki!)

June 19, 2026
Unprompted review
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Reply from Tiny Box Company

Thank you so much for your wonderful review! We're delighted to hear that you love your boxes and that you had a great experience with both our products and customer service.

Providing friendly, personal support is something we take great pride in, so it's fantastic to know we could help with your query quickly. We'll be sure to pass your kind words on to Nikki; she'll be thrilled to hear your feedback!

Thank you for choosing Tiny Box Company. We look forward to helping you again in the future!

Rated 5 out of 5 stars

Absolutely amazing company!!!!

I cannot recommend this company enough!! I messaged them earlier this week and bought their personalised box for my husband to be after an order from Etsy came damaged and no resolution given. Nikki (from the company) was so unbelievably helpful, she expedited my delivery and manufacture. She checked on the status of my order and ensured that it was delivered in time for my wedding (14th June) it has arrived on the 10th June maybe two days after I ordered it! The customer service was outstanding and communication was impeccable!! When the order arrived, it came in a hard cardboard box, really well secured and the box inside was wrapped in paper to protect it! Not forgetting to mention, the quality of what I ordered is amazing!!! Honestly, I’m blown away! Thank you so much!!!

June 8, 2026
Unprompted review
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Reply from Tiny Box Company

Thank you so much for taking the time to leave such an amazing review! We're absolutely delighted that we could help during such an important time and that your personalised box arrived safely and in plenty of time for your wedding.

It's wonderful to hear that you were happy with both the quality of the box and the care taken with the packaging. We always strive to provide excellent customer service, so your kind comments about the communication and support mean a great deal to us.

We'll be sure to pass your lovely feedback on to Nikki; she'll be thrilled to know she was able to make a difference and help make your experience a positive one.

Thank you for choosing Tiny Box Company :)

Rated 5 out of 5 stars

I would highly recommend The Tiny Box Company because I received Excellent Product - In Excellent Condition - At an Excellent Price

I would highly recommend this company to all your customers:

This is the first time I have used the Tiny Box Company. My daughter placed an order for me - I wanted white boxes for special gifts. I must admit I was a bit worried about the condition they would arrive particularly as they were for special gifts.

Today they were deliverd -

a. In a very large box with vast amounts of paper avoiding any possible damage to the boxes.
b. They were delivered as agreed
c. The boxes were beautifully made, satinised, look the part for a special gift but also very sturdy - not flimsy. They look very elegant, expensive.

I will definitely go back to The Tiny Box Company for any future orders.

I want to thank the Tiny Box Company for their speedy delivery and the high quality product I received.

May 22, 2026
Unprompted review
Tiny Box Company logo

Reply from Tiny Box Company

Thank you so much for your fantastic review and for recommending Tiny Box Company!

We're delighted to hear that your first experience with us was such a positive one. It's wonderful to know that your gift boxes arrived safely, on time, and met your expectations in terms of both quality and appearance. We take great care with our packaging to ensure our products arrive in perfect condition, so we're pleased this made a difference.

Your kind comments about the quality and elegance of the boxes mean a great deal to us, and we're so glad they were just what you were looking for.

Thank you again for your support. We hope to have the pleasure of helping you with your gift packaging needs again in the future.

Rated 5 out of 5 stars

Consistently amazing!

Tiny Box have been absolutely outstanding from start to finish. Their communication is always prompt, professional, and incredibly efficient, making every order process smooth and stress-free. No matter the query, they are always happy to help and consistently go above and beyond to make sure we receive exactly what we need, exactly when we need it.

A special mention has to go to Katie, who is always a pleasure to deal with. Her level of customer service is second to none: friendly, knowledgeable, responsive, and nothing is ever too much trouble. She is a real credit to the company, and I genuinely cannot fault the service she provides.

It’s rare to find a company so reliable, proactive, and customer-focused these days. I would highly recommend Tiny Box to anyone looking for exceptional packaging solutions backed by first-class service

April 30, 2026
Unprompted review
Tiny Box Company logo

Reply from Tiny Box Company

Thank you for your lovely review!

We're delighted to hear that you've consistently had a positive experience with our products and service. Your kind words about Katie are greatly appreciated, and we're so pleased she made such a positive impression during your experience with us.

Thank you again for your recommendation. We truly appreciate your support and look forward to helping you again in the future.

Rated 1 out of 5 stars

Very poor service and no progress on order

I had a very disappointing experience with Tiny Box Company.

I placed an order for customised gold bar gift boxes with a specific design, and despite waiting, there has been no real progress at all. It feels like the order has just been sitting there with no action taken.

Communication has also been frustrating. Instead of clear updates or timelines, I’ve had to chase their support team multiple times without getting a proper resolution.

If the company is not able to handle custom design work, they should not be accepting such orders in the first place. This has caused unnecessary delays and inconvenience.

Overall, very unprofessional service. I would not recommend them, especially if you are working to a deadline or need reliable delivery.

April 15, 2026
Unprompted review
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Reply from Tiny Box Company

Thank you for taking the time to leave your feedback.

We're sorry to hear that your experience did not meet your expectations. We understand how frustrating delays can be, particularly with a printed order.

We have investigated your order and can confirm that a full refund was issued upon your cancellation request. While custom-designed products do require additional approval and production stages, we appreciate that this does not lessen the disappointment when expectations are not met.

We take all customer feedback seriously and are continually reviewing our processes to improve both our communication and the service we provide.

For any future print projects, please don't hesitate to contact our sales team directly by phone before placing your order. We'll be happy to discuss your requirements and timescales to help ensure we can meet your deadline.

Rated 5 out of 5 stars

Absolutely love Tinybox Company

Absolutely love Tinybox Company. Very professional and quick delivery. Always there to help. Love my Jewellery packaging, Great Quality!!!

November 3, 2025
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Reply from Tiny Box Company

Thank you so much for your lovely review! We're so glad that you were happy with your order & experience (:

Rated 5 out of 5 stars

First class products and customer service

Not only do I like their products I have also just had a fantastic customer service experience. My order had been delayed or possibly lost by the courier. When I contacted them to find out more I had a response within minutes to my email and - although not their fault at all, Rebecca at Tiny Box Company pulled out all the stops to re-send my order and ensure it arrived within a very short time. I am very happy with that outcome and will definitely remain a loyal customer for the future.

March 10, 2026
Unprompted review
Tiny Box Company logo

Reply from Tiny Box Company

Thank you so much for your lovely review! We are so sorry that there were issues with the order becoming lost, but so pleased that Rebecca was able to sort this out for you. We have passed your feedback on to her and are so glad that you received your replacement order in such a quick turnaround.

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