Bought a blue wool suit and it was great fit and great quality and price. Overall I'm satisfied customer. Service was good and got a good discount as well. Liverpool street staff were really helpful
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Review summary
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Reviews shaping this summary
The team exceeded my expectations in measuring me for shirt size and checking which shirts of my choice were in stock, and then ordering others for next day delivery. They showed great product knowl... See more
Ordering and delivery well managed and within a short window T shirts are of a good quality and I feel certain they will wash up well The sizing was as expected although they are quite long for the... See more
I wanted to take advantage of the five T shirt offer, but found the number of options slightly confusing whilst ordering After placing the order I contacted customer service to confirm I had completed... See more
Company details
About T.M.Lewin
Written by the company
T.M. Lewin has been dressing professionals with confidence and style since 1898. Founded in London on Jermyn Street, the historic home of British shirt-making, the brand built its reputation on expertly crafted shirts, tailoring, and timeless menswear designed for work, occasions, and everyday sophistication.
Today, T.M. Lewin continues this heritage by combining classic British tailoring with modern design and convenience. Our collections include shirts, suits, t-shirts, knitwear, outerwear, and accessories created with a focus on quality fabrics, precise fits, and versatile styling. Whether customers are looking for formal workwear, smart casual essentials, or clothing for special events, T.M. Lewin aims to deliver reliable quality and lasting style.
Customer experience sits at the heart of everything we do. We are committed to providing excellent service, clear communication, and products that meet the expectations of modern professionals. We value transparency and welcome honest reviews from our customers. Every piece of feedback helps us better understand what we’re doing well and where we can improve.
Contact info
Suite 1, 7th Floor 50 Broadway, SW1H 0BL, London, United Kingdom
- customer.services@tmlewin.co.uk
- www.tmlewin.co.uk
4.3
Excellent
8K reviews
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Replied to 79% of negative reviews
Typically replies within 1 week
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Appalling online customer service as I…
Appalling online customer service as I ordered 2 shirts for collection on 22.7.26 for a collection between 24-26 July and only got notified on 3.8.26 which is almost 2 weeks later ! I sent multiple emails since 29.7.2026 and haven’t received a response till date ! I hence decided to purchase my suits from Charles Tyrwhitt !
Will never shop again from TM lewin and disappointing to see such a lapse in service from a high end brand !
The person at the now lane store was very kind and apologetic and showed much affection to what had happened ( somethinf for the customer service team to learn).
July 22, 2026
Reply from T.M.Lewin
Hello Rajiv, thank you for your review.
We're very sorry to hear about your recent experience and sincerely apologise for the delays you encountered with your Click & Collect order and the lack of communication from our Customer Experience team.
We completely understand your frustration, particularly given the time you spent waiting for an update and the need to chase us without receiving a response. This is not the standard of service we strive to provide, and we're sorry that we let you down.
We're pleased to hear that the team at our Bow Lane store were able to assist you with professionalism and empathy, and we'll be sure to pass on your kind comments to them.
Your feedback regarding our online customer service has been shared with the relevant teams as we continue to improve our response times and overall customer experience. We genuinely regret that this experience led you to shop elsewhere, and we hope we'll have the opportunity to restore your confidence in T.M. Lewin in the future.
Nice and of a good quality tshirts
Nice and of a good quality tshirts. On time delivery. Thanks
August 1, 2026
Ordering and delivery well managed and…
Ordering and delivery well managed and within a short window
T shirts are of a good quality and I feel certain they will wash up well
The sizing was as expected although they are quite long for the shorter man
Would recommend them
August 1, 2026
Very happy
Lovely tee-shirts at excellent value. I have bought 14 of them in all at £8 or £10 each. Delivery was super-prompt too.
August 3, 2026
Great quality and very affordable.
August 3, 2026
Great selection on the website
Great selection on the website very good quality T- shirts the sizes are spot on very quick delivery great communication would buy from again
August 3, 2026
Good but a little tight
Ordering was straight forward and I received delivery within the designated time frame. The quality of the polo shirts were good.
My size is usually XXL and the Lewin size chart indicated this was correct for me. When I tried the polo shirts on they did fit but were a little tight and a little short against others I'd ordered previously from competitors.
If I ordered again I'd definitely go a whole size larger.
August 1, 2026
Reply from T.M.Lewin
Thank you for your review.
We're pleased to hear that you found our website easy to use, your order arrived within the expected delivery timeframe, and that you were happy with the quality of your polo shirts.
We're sorry to hear that the fit wasn't quite what you expected. We appreciate your comments regarding the sizing, particularly that you found the XXL to be a little snug and shorter than similar products from other brands. Feedback like this is incredibly valuable and will be shared with our product team as we continue to review the fit and sizing of our range.
Thank you again for your feedback and for sharing your experience. We hope to welcome you back again soon.
Reply from T.M.Lewin
Hi Martin, thank you for taking the time to leave your review.
We're very sorry to hear that you are still awaiting your order and understand how frustrating this must be.
Your case has now been assigned to a senior member of our Customer Experience team, who is investigating the matter as a priority. They will be in touch with you shortly to provide an update and work towards a resolution.
We sincerely apologise for the inconvenience caused and appreciate your patience while we resolve this for you.
Good quality Henley T-shirts
Good quality Henley T-shirts at a bargain sale price with prompt delivery. Great for everyday wear. Ordering online was a breeze too.
August 3, 2026
Good quality items at sale prices!
August 3, 2026
Great prices and quality
Great prices in the sale!!
Goof quality t-shirts, just what I needed!
August 3, 2026
Great price and fast delivery!
August 3, 2026
Product appears not to be what I…
Product appears not to be what I ordered as it was not textured. Fit ok but a little short on the large. Quality decent
August 3, 2026
Reply from T.M.Lewin
Hello Jon, thank you for taking the time to share your feedback.
We're pleased to hear that you found the quality of the product to be good.
We're sorry to learn that the item you received wasn't what you were expecting and that it didn't have the textured finish you anticipated. We also appreciate your comments regarding the fit, particularly that you found the body length a little short.
Your feedback is valuable to us and has been shared with our product team as we continue to review our product descriptions and sizing. Thank you again for your comments, and we hope to have the opportunity to welcome you back in the future.
Have not received the goods yet
Have not received the goods yet, believe delivery by 'Evri' !!!!!!!!
I have now received the goods on the 4th August, thankyou.
August 3, 2026
Reply from T.M.Lewin
Hi Brian, thank you for taking the time to leave your review.
We're very sorry to hear that you have not yet received your order.
We can see that you've provided your order details, and a member of our Customer Experience team will be reaching out to you shortly to investigate this further and work towards a resolution.
We sincerely apologise for the inconvenience caused and appreciate your patience while we look into this for you.
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