TOFFS Reviews 

170
TrustScore 1.5 out of 5

1.7

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Review summary

Created with AI, based on recent reviews

Considering 42 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the delivery service, with orders often arriving much later than expected or not at all, despite advertised delivery times. Customers also frequently reported issues with contacting the company, noting that emails were ignored and phone numbers were often disconnected or unresponsive. The quality of the products was a significant concern for many, with some receiving items that were poor, cheap, or not as described, including incorrect materials or missing details like badges and printing. However, some customers also noted positive experiences, receiving their orders safely and in reasonable time, with the quality of retro shirts meeting or exceeding their expectations, featuring good stitching and detailed logos. These satisfied reviewers praised the selection and overall craftsmanship of the items, indicating that some products were of high quality.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality, with some customers praising the thick, heavy... See more

Order

Customers had ambiguous experiences with order fulfillment, with some receiving their items as ordered and... See more

Delivery service

Reviewers highlight significant dissatisfaction with the delivery service, often experiencing much longer... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers expressing satisfaction with the thick,... See more

Customer communications

Customers consistently note negative experiences with contact, frequently reporting that emails are ignored... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Terrible company! Ordered a football top which said delivery on 2-3 days. It never arrived so emailed several times and no reply, number listed is not active. Tried the email address and telephone num... See more

Rated 1 out of 5 stars

Do not purchase from this company. I have brought shirts from here many years ago without issue. BUT I ordered 2 shirts in mid-November 2025 on a 2-3 week delivery & they were delivered on 22nd Decemb... See more

Rated 1 out of 5 stars

After my request to cancel the order was accepted, I was informed that the refund would be processed within 3–5 business days. After that period, I received an email saying that an additional 48 hour... See more

Rated 1 out of 5 stars

Do not use Toffs. According the website its is run by the old Fashioned Football Shirt Company Limited. On Companies house this company is listed as in liquidation. Whatever the case… orders don’t arr... See more


Company details

  1. Sportswear Store

Information provided by various external sources

At TOFFS, we manufacture bespoke retro Football and Rugby items, including replica jerseys for a wide range of teams from as far back as the 1870s up to the 1990s. Our website also features casualwear items such as Tracktops, Hoodies, Sweatshirts, Polo Shirts and T-Shirts that feature famous club logos from back in the glory days of Football and Rugby. All of our items are handcrafted in the UK.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

170 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.7

All reviews

(170)

42 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

Ordered THFC ( who else ) by telephone as I don't seem to have much luck with on line ordering. Lady must helpful, took my order and payment, shirt arrived 2 days later. Looks to be top quality, haven't opened it yet, gift for son.
Highly recommended.

March 16, 2023
Unprompted review
Rated 5 out of 5 stars

Poland Shirt

Great product, well made. Delivered on time. Super customer service. Highly recommended

March 1, 2023
Unprompted review
Rated 5 out of 5 stars

Great quality goods

Great quality goods. Although I order from abroad, initially the parcels came by post for a very long time. I wrote to them and they send me DHL very fast! I recommend for personal contact with the client.

January 17, 2023
Unprompted review
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Rated 2 out of 5 stars

T-shirt stitching

T-shirt stitching came loose after 1 wear. Sent it back to be replaced but was refused because I'd washed it before sending back. Was offered repair but was unsatisfied with this.

October 17, 2022
Unprompted review
Rated 5 out of 5 stars

BEST CUSTOMER SERVICE EVER!!!

BEST CUSTOMER SERVICE EVER!!!
Highly recommend Toffs.com not only is the top I bought brilliant quality, perfect fit but in addition the customer service I received was amazing. This was a late order and the team showed compassion and did everything they could to help me. Def recommend and will 100% buy from here again 👏

October 12, 2022
Unprompted review
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Rated 5 out of 5 stars

Top Toffs!

Never written a review for anything before but 3rd purchase from Toffs now. Still as good as ever. Top quality garment, top quality promt customer service if you have a query, perfect fit if you follow the sizing guidelines (even for a slightly larger gentleman,like me!) .👍👍👍

July 30, 2022
Unprompted review
Rated 5 out of 5 stars

A quality product and excellent service

This is the second shirt I've ordered fom TOFFS recently (the first one was a gift). The shirts are really good quality with a great attention to deatial. I'd ordered the wrong size and there was no quibble with the exchange and I think the replacement was dispatched the same day they recieved the return. They have a clear and straightforward returns policy and have been lovely to deal with.

June 22, 2022
Unprompted review
Rated 5 out of 5 stars

1st class service and products

I've bought a few football shirts from Toffs over the years, 1st class service and products, if all companies had customer service and helpful staff like Toffs, then the UK would be leading the world in sales and quality.

I had a retro Sheffield Wednesday football shirt made to order and throughout the order I was helped and kept informed all the time.
Delivery was faster than they said and the shirt was absolutely lovely,
Thank you Toffs
John B

June 12, 2022
Unprompted review
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Rated 5 out of 5 stars

Outstanding Customer Service

I bought shirts from Toffs back in the 1990's and found their products to be of great quality.
I found a t-shirt recently on their website that was perfect for an upcoming occasion. I needed to contact them about the product after purchasing and can honestly say that the customer service I received was among the best I have ever had.
The t-shirt was received in good time and was of the same quality as those I bought 20+ years ago. I will definitely be buying more from them.
Great experience, quality product, fast delivery and outstanding customer service.

May 21, 2022
Unprompted review
Rated 5 out of 5 stars

“Escape to victory"

After looking for an “Escape to victory” allies shirt, I found one at Toffs. I called them about sizing and they were so wonderful. I spoke with a lovely person called Laura. She was so helpful with her information and knowledge on the product. It arrived the following day personalised as well with my favourite number. The shirt fitted perfectly and is of a decent quality. Highly recommended company and great staff.

April 25, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic

Fantastic service. Ordered a Holland 1974 retro shirt as a present a week before. Thought I’d left it too late so emailed them and got an immediate response saying it’s being dispatched that evening and was delivered to me the next day. Good quality shirt, slightly on the large side but a reliable website with good products. Happy with it

April 24, 2022
Unprompted review
Rated 5 out of 5 stars

Great Product and Service

Great Product, Service and Customer Support.

I ordered two shirts at short notice for a special occasion and I could not be happier with the outcome. There were a number of emails and a couple of phone calls and the shirts arrived well in time and are of great quality and fit.

Great job, thanks

April 23, 2022
Unprompted review
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Rated 5 out of 5 stars

Excellent customer service

After looking for an “Escape to victory” allies shirt, I found one at Toffs. I called them about sizing and they were so wonderful. I spoke with a lovely person called Laura. She was so helpful with her information and knowledge on the product. It arrived the following day personalised as well with my favourite number. The shirt fitted perfectly and is of a decent quality. Highly recommended company and great staff.

April 22, 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Was so nervous to order a vintage Argentina shirt for a Christmas present. 1. Most sites looked dodgy 2. I didn't think it woul arrive on time.
I had seen so many bad reviews of other sites and a few bad ones of Toffs on here. But I took my chances with Toffs based on the positive reviews. My gamble paid off the short is absolutely gorgeous. Great material, woven badge. Delighted. Thank you Toffs. Delivery was incredibly fast too, which was a relief.
I need to exchange to a different size, so here's hoping their returns is a good as their merchandise.
I really want a short for myself now. #Jealous

December 30, 2021
Unprompted review

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