TOFFS Reviews 

174
TrustScore 1.5 out of 5

1.6

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Review summary

Created with AI, based on recent reviews

Looking at 44 reviews, most reviewers were let down by their experience overall. Customers frequently reported significant delays in order delivery, with items often arriving weeks or months after purchase, far exceeding advertised timeframes. Many also faced unresponsive customer service, noting difficulties reaching support, unanswered emails, and generic replies to their complaints. Some experienced poor product quality, including cheap materials, incorrect colors, or missing features. Conversely, a small portion of people felt their items arrived safely and were well-packaged, with some reviewers also praising the product quality, highlighting good stitching and quality materials.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality, with some customers praising the thick, heavy... See more

Order

Customers had ambiguous experiences with order fulfillment, with some receiving their items as ordered and... See more

Delivery service

Reviewers highlight significant dissatisfaction with the delivery service, often experiencing much longer... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers expressing satisfaction with the thick,... See more

Customer communications

Customers consistently note negative experiences with contact, frequently reporting that emails are ignored... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Terrible company! Ordered a football top which said delivery on 2-3 days. It never arrived so emailed several times and no reply, number listed is not active. Tried the email address and telephone num... See more

Rated 1 out of 5 stars

Do not purchase from this company. I have brought shirts from here many years ago without issue. BUT I ordered 2 shirts in mid-November 2025 on a 2-3 week delivery & they were delivered on 22nd Decemb... See more

Rated 1 out of 5 stars

After my request to cancel the order was accepted, I was informed that the refund would be processed within 3–5 business days. After that period, I received an email saying that an additional 48 hour... See more

Rated 1 out of 5 stars

Do not use Toffs. According the website its is run by the old Fashioned Football Shirt Company Limited. On Companies house this company is listed as in liquidation. Whatever the case… orders don’t arr... See more


Company details

  1. Sportswear Store

Information provided by various external sources

At TOFFS, we manufacture bespoke retro Football and Rugby items, including replica jerseys for a wide range of teams from as far back as the 1870s up to the 1990s. Our website also features casualwear items such as Tracktops, Hoodies, Sweatshirts, Polo Shirts and T-Shirts that feature famous club logos from back in the glory days of Football and Rugby. All of our items are handcrafted in the UK.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

174 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.6

All reviews

(174)

46 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Product and Service

Great Product, Service and Customer Support.

I ordered two shirts at short notice for a special occasion and I could not be happier with the outcome. There were a number of emails and a couple of phone calls and the shirts arrived well in time and are of great quality and fit.

Great job, thanks

April 23, 2022
Unprompted review
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Rated 5 out of 5 stars

Excellent customer service

After looking for an “Escape to victory” allies shirt, I found one at Toffs. I called them about sizing and they were so wonderful. I spoke with a lovely person called Laura. She was so helpful with her information and knowledge on the product. It arrived the following day personalised as well with my favourite number. The shirt fitted perfectly and is of a decent quality. Highly recommended company and great staff.

April 22, 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Was so nervous to order a vintage Argentina shirt for a Christmas present. 1. Most sites looked dodgy 2. I didn't think it woul arrive on time.
I had seen so many bad reviews of other sites and a few bad ones of Toffs on here. But I took my chances with Toffs based on the positive reviews. My gamble paid off the short is absolutely gorgeous. Great material, woven badge. Delighted. Thank you Toffs. Delivery was incredibly fast too, which was a relief.
I need to exchange to a different size, so here's hoping their returns is a good as their merchandise.
I really want a short for myself now. #Jealous

December 30, 2021
Unprompted review
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Rated 5 out of 5 stars

Could not be happier, if I tried …

Shipping from England to here in Toronto-Canada was faster than Kylian Mbappé running from endline to endline on a footie pitch. And as for the two ‘SFA’ shirts I purchased (Kenny ‘The King’ Dalglish #8 & Denis ‘The Lawman’ Law #10) both my son & I truly could not be happier with the overall look, fit & unrivalled attention to detail on each of our shirts either. So on behalf of us both, job very well done, Lads. Thanks, again. Cheers!!! 🍻

October 2, 2021
Unprompted review
Rated 1 out of 5 stars

Poor service! Poor quality!

Double check your items! Including under the armpits before you wear! I purchased a top and it was worn once and washed once and then I discovered a small hole in the armpit which has clearly been caused by a dropped stich! However, apparently this was caused by wearing once and washed once? Under the armpit?????
If you like Primark quality at designer prices then this is the company to use!

Thanks for the reply… however, I never requested for you guys to rectify the faulty item!! I wanted a full refund or a new replacement, which you declined. So please. Do not insult my intelligence, this hole has occurred from a dropped stitch not from being caught anywhere by anything!!!!!!!!!!!!!

September 24, 2021
Unprompted review
TOFFS logo

Reply from TOFFS

We're sorry to learn you're unhappy with the service received. Having reviewed your order, item and correspondence we have simply stated that: 'Due to the item being worn and washed we're unable to determine when, where or how the minor hole has occurred' it may have caught in the wash or when worn, or may have been received this way...we're unable to determine. This has been corrected as requested and is on its way to you.

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Rated 1 out of 5 stars

I ordered a dumbell set to do armcurls…

I ordered a dumbell set to do armcurls and work out with 6 months ago. I have yet to re iece my dumbells! I got ripped off!!!!!

June 19, 2021
Unprompted review
TOFFS logo

Reply from TOFFS

Good morning Mr Hardiman, I'm sorry to learn your order has not been received however, we, Toffs - The Old Fashioned Football Shirt Co. do not sell dumbbells'. Please remove this review as we're not the company you have ordered these from. Thank you in advance. Kind regards, Toffs

Rated 1 out of 5 stars

Customer service is terrible

Customer service is terrible. Item out of stock but no communication and when I chased I got a rude response with no apology. Still waiting for my shirt.
Won’t buy from them again.

June 16, 2021
Unprompted review
TOFFS logo

Reply from TOFFS

Good afternoon Mr Reilly, I'm sorry to learn you're unhappy with the customer service you've received, this has been brought to our management attention. Regarding your purchase, I have located the order for you and can confirm this has been created within the lead time indicated on our website when purchased from www.Toffs.com and is scheduled to leave us tomorrow via Royal Mail. You should be provided a tracking number directly from Royal Mail, however, if this is not received please let us know as we can provide it for you.
Kind regards,
Toffs

Rated 2 out of 5 stars

Nice embroidered badge

I bought a black rugby vintage jumper the one with the embroidered rose for England looks good a nice cheaper version of the Kent and curwen style however the material the rose is sewn onto has mostly come away when I washed it before use and the rest is bobbled so looks worn out

May 3, 2021
Unprompted review
TOFFS logo

Reply from TOFFS

Hi Jason, I'm sorry to learn you're unhappy with your item. This is certainly not the standard of Toffs items when the instructions are followed. Please contact our customer service team via enquiries@toffs.com with your order details and we will look further into this for you.
Regards,
Toffs

Rated 1 out of 5 stars

Don't bother...

Still waiting for a shirt we ordered as a present in February. No idea when it will arrive but its a bit late now! I wont be ordering again from this company...

April 25, 2021
Unprompted review
TOFFS logo

Reply from TOFFS

Good morning, I'm sorry to hear your item is yet to arrive. Our production schedule for orders placed directly through Toffs.com is a maximum of 28 days, this is indicated on the item when ordered as can be anywhere from 1-2 weeks to 3-4 weeks, therefore anything ordered in February directly from Toffs.com would have been manufactured and dispatched long before now. Have you made contact with our customer service to trace this through Royal Mail? Please do so via enquiries@toffs.com with your order details and we will happily help you and try to locate the missing parcel. Kind regards, Toffs

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Rated 5 out of 5 stars

Ordered a shirt for my sons birthday

Ordered a shirt for my sons birthday. It was clear from the website that it would take slightly longer due to it being a kids shirt that is specially made but I went ahead with the purchase as my son had asked for it as I have a similar adult 1. I was emailed by toffs asking if it was a gift and that they could send a card out free of charge with a message for my son. This was a really nice touch and the card came quickly and was lovely to give my son on the day so he could look forward to it coming. The shirt arrived today and as always with toffs it is excellent quality and looks great. Thanks for a great service will 100% recommend and use again.

March 19, 2021
Unprompted review
TOFFS logo

Reply from TOFFS

Hello,

Thank your for your kind review. I'm pleased to hear your order has arrived and you and your son are both happy with your purchase. I hope he had a wonderful birthday and didn't have too long to wait.

Kind regards,
Toffs

Rated 5 out of 5 stars

Congratulations toffs ordered a 1967…

Congratulations toffs ordered a 1967 1970 Nottingham forest shirt on Friday 5th march at 1600 and
by Saturday 6th March it arrived and it was good quality.lm only saying this because I ordered the same top in November 2020 from SOCCER UK the money came out of my account the next day and it still hasn't arrived.No
reply to email or phone. Thank you toffs.

March 8, 2021
Unprompted review
TOFFS logo

Reply from TOFFS

Good afternoon Mr Hickman,

I'm pleased to hear you're happy with your order. For any future orders you should be able to see the production lead time, if the item is out of stock, when selecting the size you'd like to order.

Thank you,
Toffs

Rated 5 out of 5 stars

Awesome quality and fit

Just received a couple of tops I ordered and they are fantastic. Really good quality and great fit. Communication was first rate. Only downside was the time and could have mentioned the delay on the website but this is probably sorted now with the site upgrade.

February 25, 2021
Unprompted review
TOFFS logo

Reply from TOFFS

Good afternoon Mr Brown,

Thank you for your feedback, I'm pleased to confirm we have now launched a new website which is able to indicate a lead time if each item requires production. Alternatively, you can of course drop us an email or call our customer service for information about specific items.

I'm pleased to hear you're happy with your purchase.

Kind regards,
Toffs

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Rated 5 out of 5 stars

I ordered a shirt from Toffs and at the…

I ordered a shirt from Toffs and at the time of order I was told that this would not be in time for Christmas. I said that this was fine and went ahead. The shirt arrived today, 2 days before Christmas. The quality is superb. The service exceptional. Will I be ordering again, hell yes. Very happy customer

December 23, 2020
Unprompted review
TOFFS logo

Reply from TOFFS

Hi Rachel,

Thank you for your kind words, We're pleased to hear the order arrived in time! Have a lovely Christmas and New Year.

Kind regards,
Toffs

Rated 5 out of 5 stars

Quality Product

I ordered a retro 1956 - 1962 Blackpool Football shirt and it's brilliant! The quality of the shirt is great and the badge looks the real deal. I had an approx 3 week wait for it and made an enquiry about the status of the order in that time, they were very responsive and taking into consideration the Covid carry-on, delays are understandable. What can I say, it was worth the wait! I believe this company is a UK family run business; supporting our own, I'd have no issue buying from then again.

December 7, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Received a message stating that because of covid19 my order would be delayed due to staff shortages, if the items were time sensitive please message us. I did and they prioritized my order no fuss! Good quality products would recommend...

November 21, 2020
Unprompted review

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