Topgolf Reviews 213

Separated us from our guardians, we were all minors and were with 18+ adults, we were made to leave the bay and sit by ourselves.

I went there and my server was very inattentive and she got mad and got in my face when I went to the bar for a drink. Super unprofessional and staff is garbage. Dont go to top golf huntsville it's a waste of time and money.

My first and only experience at Topgolf was horrible!!! My friend and I decided to go to Topgolf on a whim one night, and within the first 30 minutes of us trying to play golf, I was hit on top of my head with a flying golf club. The impact was hard enough to knock my hat off of my head, and shortly thereafter the manager came over to check on me, and then made the insensitive comment, stating that I'm sure your hat absorbed the blow of the golf club. Although, the person whose club went flying across the bays did come over and apologize for the accident, stating that his hands were slippery when he swung the golf club, and that is why it slipped out of his hand. Even though I appreciated his apology, I didn't feel like he was liable because they should have had protective barriers up in the first place! due to the fact that Topgolf has had issues with flying golf clubs plenty of times before, and people have been injured. I feel that Topgolf should have had protective barriers around each bay to ensure that no one else is hit on top of the head by another flying golf club. For those of you who are reading this, I wouldn't recommend taking your children to this establishment because they too may be hit on Top of the head by a flying golf club, and get a concussion like I did, or maybe even lose an eye, or end up paralized, which has also happened to other customers. To those of you reading this message, please do your research before taking your family/ friends to this establishment, because the next person who gets hit on the head could lose their life instead of getting a concussion like I did!

I cannot believe we had to pay $50 an hour gameplay and then come to find out they charged us $45 just to make a reservation. When I called and talk to a manager they told me to be glad I paid $45 so I didn’t have to be put on a 5 hour waiting list. This place is a joke and highway robbery!!! Disappointed

We went to top golf with our kids and we're wanting to have a good day out. While we were there four bays down was a group of baseball boys being obnoxious. We didn't have to say anything until one of them decided to let go of his club and it came flying from four bays away and hit my fiancée in the leg. My 3 yoa had just been where the golf club hit with her dad...thank goodness she wasn't at the time. I went to the tenant for the bays and advised him that he needed to have something done because it was dangerous. The person who did it had no remorse for it and they called it an accident. The tenant got the general manager and he did nothing but give us 3 $10 gift cards where only one could be used per visit. We had spent almost $200 there that day. The group was allowed to stay and was just told to be careful... when in all honesty they should have made them leave. I just feel it could have been handled a lot better. My fiancée now has a golf ball size bump/bruise and we have 3 $10 gift cards one per visit to make it all better.

Today is 11-13-2020 We have a reservation that we tried to postpone, not cancel due to someone in our party sick and could have COVID 19. We were told we couldn't. So I suggest that you don't go there tonight, we will be showing up with someone who probably has COVID!!!

Great place to go with some friends to have some drinks and some friendly competition. would highly recommend!!

As most know, golf is expensive, machines keeping scores work perfectly only on the time left and food and service are good. Golfed today and nearly choked when new people were brought to the bay next to ours and only the one screen was wiped. Clubs were not wiped, chairs were not wiped, table was not wiped. So the statement that the bay is disinfected is a total lie. Fingers crossed that my trust in their lie does not result in covid. We ate finger foods while using clubs and screens. Super disappointed Top Golf!!!

Really good day/evening out with Friends & good social distancing measures in place, Staff were all so friendly and couldn't be more attentive, especially our main waiter Gurdas!

Thanks all for a brill evening with cheap drinks & tasty food!!

Cookie policy don't give you the option to reject all.

Attended today with my children, the venue is full of wasps. They are everywhere. We were allocated a bay, 7 dead wasps were there and they were cleaned away when I requested. I asked to be moved as I am allergic, the response was poor and I asked to speak to a manager who said it’s a problem and to go home if I was concerned. We decided to try and play, one hole later and 4 wasps came in 2 minutes, there are wasps traps everywhere that are full. We decided to leave and we’re given a refund and the reply from the manager was “yes we’re all getting stung too!” Ridiculous! Do not go, shame as great fun usually.

I've been a few times and had a great time. Had so much fun I decided to buy a gift certificate online for my brother. My brother was unable to retrieve the e-card no matter what combination we tried. The customer support was below par (no pun intended). I THINK I was able to get a refund. Won't know for "7-10 days" if I that was successful. So much for a fun surprise gift.

Worst place ever. They charged me even if I am a member. I hated the place. No one was attending us.

I was not happy with our experience or the service. We had 7 people in our party( one of which was a young child who wasn’t playing) they made us purchase two bays because the max amount of people was 6. The bays we bought we directly beside each other, on the bottom floor with literally NO ONE ELSE AROUND. This game is pricey and when you have to purchase two it’s not enjoyable. We are in the same party so it shouldn’t matter. That’s not even all. While waiting to get to our bay all members of our party we sitting except for one person who was standing directly beside our table. They came over and rudely told us that we had to all be in a chair. How does that help prevent anything?? It’s the same area and maybe 6 inches from sitting to standing. Lol. Oh and in Columbus Ohio which is the location I played at, they don’t even have the ball tracer feature so...yeah.

Legit one of my favorite things to do! I don't often have time with 3 kids to get away to play a true round of golf without missing out on quality family time. TopGolf saves the day by allowing me to bring them with, where they can have fun, and good eats, to simply slip away for only an hour or so. The food is always good, and I've never ever left Topgolf feeling disappointed.

We have been to two locations Jacksonville and Orlando. We have loved it both times. It is our go to for birthday celebrations. Always a fantastic time. Keep up the good work.

On January 12, 2020 at approximately 1020, we were driving northbound on I-25 in the center lane when we were stuck by a golf ball that was bouncing south under the overpass next to Top Golf in Thornton, Colorado. I was driving and my husband was in the passenger seat. I thought the ball hit under the Jeep, so we kept going and were just thankful that it didn’t go through the windshield.
When we got to our destination, I looked at the front of the Jeep and saw that the ball had not hit the underside of the Jeep but had hit the passenger headlight and made quite the hole. Again, I am thankful that it hit the headlight and didn’t go through the windshield and hit my husband because we were going 65 and that wouldn’t have ended well.
My husband called Top Golf and asked to speak to a manager. He spoke to Vincent Solano. He was very condescending to my husband. He didn’t ask if everyone was alright or anything along those lines. Instead, he asked if we stopped on I25 and recovered the ball. He also stated that our story didn’t make any sense because we were going northbound and that is the direction that they hit the balls. While they were speaking, my husband was becoming visibly angry so I took the phone from him. Vincent was condescending to me too. He was short with me, rude, and it felt as though he was blowing us off. He took my information and said someone would call me the next day.
Someone did call me. The manager who I spoke with assured me that their insurance would be calling me. Today is the 24th of January. No insurance ever called me. I haven’t heard a word from Top Golf regarding this incident.
What doesn’t make sense, is building a driving range next to an interstate and expecting their balls to never make their way to traffic. It is irresponsible.
I am thankful that my husband wasn’t hurt or killed. I am thankful that it is only a headlight. I am not however satisfied with the response from Top Golf.
I have a recorder on the phone from when we spoke to Vincent. The call is recorded but it came out blank or I’d put it on a site somewhere and provide a link so that everyone could hear the terrible customer service that Vincent provides.
I will never go to Top Golf and I will tell anyone who mentions them about what happened. I will not reach out to them again.
Top Golf doesn’t care about the safety of the traffic driving by at 65+ miles per hour. They have made that abundantly clear.

Topgolf is a great experience, but be prepared to drop some money here. I didn't get to hit many balls, although we were there for almost two hours. The experience was exceptional though. I'd definitely visit one again.

Waiter did not return my debit card with receipt. Next day when I realized I didn’t have my debit card I tried calling topgolf to locate it. Spent 2 hours on their phone system trying all the options and being on hold. Never got to a live person. Finally gave up and drove back and spoke to a manager who admitted there is no inbound phone line to their location. They had my card. I asked since I can’t call them, why did they not try to contact me? Not the company policy - WHAT!?!? You have my debit card, membership card and can even find the bay number and receipt I spent over$100 and you can’t let me know you have my debit card?!?!? Terrible terrible customer care!

Top Golf Chigwell: as always, very good service, friendly and helpful staff. The premises are always clean and tidy. Nice food too at reasonable prices. Also love the BOGOF golf games. Two members of staff outstanding for hospitality, Di Phipps and Jared Keizner, thank you.