Today's experience was unfortunate and unlucky..first my order failed and switched into refund but not into my balance like usual bcuz it happens once every other week.. Did something change in the re... See more
Company replied
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See what reviewers are saying
Good customer service. Have used them several times without issues. sometimes it take a few depending on how busy it is, but they continue to deliver.
Company replied
Very quick delivery and response time. Even after a problem came across the support was very friendly and helpful through the whole comversation. They did there best to help me and found a solution. V... See more
Company replied
Keep getting transferred around and even to their whatsapp customer service which receive no respond or reply. I have been waiting for the topup for more than 5 hours already and still waiting. U... See more
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Company details
About TOPUPlive
Written by the company
TOPUPlive (www.topuplive.com) is an independent online store focused on virtual game top-ups and digital recharge products. Our goal is simple: help players get what they need in-game with a smoother checkout, clearer instructions, and faster delivery—without the frustration of complicated steps.
We understand that every top-up matters: you might be renewing a monthly pass, grabbing a bundle before it expires, or topping up at the right moment for an event. That’s why we put extra care into order processing, status transparency, and support follow-ups. If something doesn’t go as expected, we’ll verify the order and prioritize re-processing or re-delivery. If delivery can’t be completed after verification, we’ll offer a workable solution, including a refund where applicable.
TOPUPlive is built for gamers worldwide—fast, straightforward, and service-first.
What we stand for ⚡
- Speed: optimized flow for quicker delivery
- Clarity: clear steps for account/server/region info
- Support: real follow-up when you need help
Why choose TOPUPlive 🛡️
- Secure checkout and risk monitoring
- Not-received protection (re-delivery / refund after verification)
- Responsive service (typically within 24 hours)
Contact info
112 ROBINSON ROAD#03-01 SINGAPORE, 999077, Singapore, Singapore
- (+852)69351882
- service@topuplive.com
- www.topuplive.com
Breach of guidelines
Reply from TOPUPlive
Thank you for your positive feedback!
We’re glad you found the service good and safe, and that the verification system helped you feel more secure. We’ll keep improving to make the experience even better.
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Bad it was really trash customer…
Bad it was really trash customer service trash,refund was trash they don't care about customers if it were up to me I would've gave it a solid half star
June 24, 2026
Unprompted review
Reply from TOPUPlive
I’m sorry you had such a bad experience — that’s not the level of service we want to provide.
We take refunds and customer support seriously, and we’d like to investigate what happened and make it right. Please share your order number (or the email/username used for the purchase) and a brief note of what went wrong with the refund, and we’ll review your case and follow up as soon as possible.
Thank you for the honest feedback — we do care about our customers, and we’ll use this to improve.
One of the best top up webs
Alredy buyed 3 months of composite safe box for arena breakout,cheap,fast and also easy ui to understand.
June 21, 2026
Unprompted review
Reply from TOPUPlive
Hi there! Thanks so much for choosing TOPUPlive and supporting us for 3 months. We’re really happy to hear it’s cheap, fast, and that the UI is easy to understand. If you ever need any help with Arena Breakout top-ups, just message us anytime!
worst customer respect I've ever seen
June 20, 2026
Unprompted review
Reply from TOPUPlive
Hi—really sorry you had this experience. That’s not the level of respect or service we want any customer to feel.
If you can share your order number (or the email/phone used for the order) via in-app support chat, I’ll have our team review the conversation and resolve it as quickly as possible. We’ll also use your feedback to improve how our support team communicates so this doesn’t happen again.
Fast service
Fast service, very safe alternate top up method, periodically discount
June 5, 2026
Unprompted review
Reply from TOPUPlive
Hi there—thanks a lot! We’re happy you like our fast service and safe alternative top-up method, and we’ll keep bringing regular discounts so you can top up with better value. See you again on TOPUPlive!
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Reply from TOPUPlive
Thank you so much for the kind words! 😊 We're thrilled to hear our customer service team took good care of you. See you next top-up!
Best regards, TOPUPlive Support Team
Reply from TOPUPlive
Thank you for the awesome review! 😊 We're so glad to hear that your transactions are always fast and that you trust TOPUPlive — that means the world to us!
Looking forward to serving you again soon! 🎮
Best regards, TOPUPlive Support Team
Reply from TOPUPlive
Hi there! 👋
It looks like your message might have been cut off. If you recently placed an order for 10,000 gold and didn't receive it, or if you have any issue with a top-up, please reach out to us at service@topuplive.com or via live chat with your order details — we'll get it sorted for you right away.
We're here to help! 🎮
Best regards, TOPUPlive Support Team
Reply from TOPUPlive
Thank you for the kind review! 😊 We're thrilled to hear that you find TOPUPlive easy to use and affordable. See you next top-up!
Best regards, TOPUPlive Support Team
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good discount good service
June 14, 2026
Unprompted review
Reply from TOPUPlive
Thank you for the kind review! 😊 We're glad you enjoyed both our discounts and our service. See you next top-up!
Best regards, TOPUPlive Support Team
Purchase is fast and smooth.
Purchase is fast and smooth.
Easy to use, even for new users.
Customer service is pinnacle.
June 13, 2026
Unprompted review
Reply from TOPUPlive
Thank you so much for the amazing review! 😊
We're thrilled to hear that you found the purchase fast and smooth, the platform easy to use even as a new user, and our customer service top-notch — that's exactly the experience we work hard to deliver every day!
Your kind words mean a lot to our team. Looking forward to serving you again soon!
Best regards, TOPUPlive Support Team
Follow-up on my other review - they responded
Quick follow-up on my previous rating on here. Someone responded to my reply, saying they take my request very seriously and to please e-mail then and they'll delete my account.
I've sent them another e-mail with a screenshot of their own response, this is what they said, quote:
"Dear [e-mail address],
Thank you for contacting us.
We're sorry, but we are currently unable to delete this account. If you do not log in to this website within one year, your account will be automatically deactivated.
Thank you for your understanding and cooperation.
Sincerely,
EK
TOPUP Live Team"
No mention of removing my e-mail from their mailing list either.
What a waste of time for such a simple request. Delete an account off a data base, which most companies let users do within 2 minutes. I will probably be forwarding this to the ICO instead.
June 13, 2026
Unprompted review
Reply from TOPUPlive
Hi, thank you for bringing this to our attention, and we sincerely apologize for the inconsistent responses you received — that is not the standard of service we hold ourselves to, and we completely understand your frustration.
Scam
Money has left my PayPal account.
Customer support sated payment was not received.
Dispute currently underway.
Just use Lootbar.gg
June 13, 2026
Unprompted review
Reply from TOPUPlive
Hi, we're very sorry to hear about the experience you had — being charged without receiving your order, and then being told the payment wasn't received, is absolutely unacceptable. We sincerely apologize for the frustration this has caused.
We take payment and order delivery issues very seriously. Please email us directly at service@topuplive.com with the following details so we can investigate and resolve this as quickly as possible:
Your PayPal transaction ID
The order number and game/top-up details
A brief description of the issue
If a payment was made and our system did not deliver the order, we will ensure the order is completed or a full refund is processed. Please contact us before the dispute is finalized — we are committed to making this right for you.
Thank you for giving us the opportunity to resolve this.
Best regards, TOPUPlive Support Team
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they're fast and good with my experience
they're fast and good with my experience
June 12, 2026
Unprompted review
Reply from TOPUPlive
Thank you for the kind review! 😊 We're so glad to hear that your experience was fast and smooth. We hope to serve you again soon!
Best regards, TOPUPlive Support Team
I used it almost every mounth and it is…
I used it almost every mounth and it is a great service and experience. Great discounts and imediate purchases.
June 12, 2026
Unprompted review
Reply from TOPUPlive
Thank you for the kind review! 😊 We're so glad to hear that your experience was fast and smooth. We hope to serve you again soon!
Best regards, TOPUPlive Support Team
Very good!!!
June 12, 2026
Unprompted review
Reply from TOPUPlive
Thank you for the kind review! 😊 We're so glad to hear that your experience was fast and smooth. We hope to serve you again soon!
Best regards, TOPUPlive Support Team
The cheap prices and a wide choice
June 12, 2026
Unprompted review
Reply from TOPUPlive
Thank you for the kind review! 😊 We're so glad to hear that your experience was fast and smooth. We hope to serve you again soon!
Best regards, TOPUPlive Support Team
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It is Legit
I mean it's straight forward and legit. For the games that it supports it offers a much better discount than what you would pay for than in-game. And so far I have had no issues in receiving what I pay for. Would recommend
December 19, 2025
Unprompted review
Reply from TOPUPlive
Thank you for the kind review! 😊 We're so glad to hear that your experience was fast and smooth. We hope to serve you again soon!
Best regards, TOPUPlive Support Team
I Ben having a blast whit topup is my…
I Ben having a blast whit topup is my main place to get gold for bloodstrike so cheap.
June 11, 2026
Unprompted review
Reply from TOPUPlive
Thank you for the kind review! 😊 We're so glad to hear that your experience was fast and smooth. We hope to serve you again soon!
Best regards, TOPUPlive Support Team
I love it so much
June 11, 2026
Unprompted review
Reply from TOPUPlive
Thank you for the kind review! 😊 We're so glad to hear that your experience was fast and smooth. We hope to serve you again soon!
Best regards, TOPUPlive Support Team
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