Today's experience was unfortunate and unlucky..first my order failed and switched into refund but not into my balance like usual bcuz it happens once every other week.. Did something change in the re... See more
Company replied
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See what reviewers are saying
Good customer service. Have used them several times without issues. sometimes it take a few depending on how busy it is, but they continue to deliver.
Company replied
Very quick delivery and response time. Even after a problem came across the support was very friendly and helpful through the whole comversation. They did there best to help me and found a solution. V... See more
Company replied
Keep getting transferred around and even to their whatsapp customer service which receive no respond or reply. I have been waiting for the topup for more than 5 hours already and still waiting. U... See more
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Company details
About TOPUPlive
Written by the company
TOPUPlive (www.topuplive.com) is an independent online store focused on virtual game top-ups and digital recharge products. Our goal is simple: help players get what they need in-game with a smoother checkout, clearer instructions, and faster delivery—without the frustration of complicated steps.
We understand that every top-up matters: you might be renewing a monthly pass, grabbing a bundle before it expires, or topping up at the right moment for an event. That’s why we put extra care into order processing, status transparency, and support follow-ups. If something doesn’t go as expected, we’ll verify the order and prioritize re-processing or re-delivery. If delivery can’t be completed after verification, we’ll offer a workable solution, including a refund where applicable.
TOPUPlive is built for gamers worldwide—fast, straightforward, and service-first.
What we stand for ⚡
- Speed: optimized flow for quicker delivery
- Clarity: clear steps for account/server/region info
- Support: real follow-up when you need help
Why choose TOPUPlive 🛡️
- Secure checkout and risk monitoring
- Not-received protection (re-delivery / refund after verification)
- Responsive service (typically within 24 hours)
Contact info
112 ROBINSON ROAD#03-01 SINGAPORE, 999077, Singapore, Singapore
- (+852)69351882
- service@topuplive.com
- www.topuplive.com
Breach of guidelines
Reply from TOPUPlive
Thank you for the kind review! 😊 We're so glad to hear that your experience was fast and smooth. We hope to serve you again soon!
Best regards, TOPUPlive Support Team
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very good service,barely any delays and…
very good service,barely any delays and their customer service is on point
June 11, 2026
Unprompted review
Reply from TOPUPlive
Thank you for the kind review! 😊 We're so glad to hear that your experience was fast and smooth. We hope to serve you again soon!
Best regards, TOPUPlive Support Team
I want to work as an Imur Diamond…
I want to work as an Imur Diamond Seller Agency.
May 1, 2026
Unprompted review
Reply from TOPUPlive
Thank you for your interest in partnering with us! 🌟 We love hearing from motivated people who want to grow with TOPUPlive.
For agency and reseller opportunities, please reach out to our business team directly at business@topuplive.com — we'd be happy to share more details and get things started! 💎
Pretty decent topup app/website to…
Pretty decent topup app/website to purchase ingame currency
June 4, 2026
Unprompted review
Reply from TOPUPlive
Thank you for your feedback! We are glad to hear that you found our platform decent and convenient for your in-game currency purchases. We are constantly working to improve our services and speed to provide an even better experience next time. Looking forward to serving you again!
Quick delivery time
Quick delivery time, active customer service
And very simple and easy to use. The discounts are also very good with alot of coupons codes from content creators.🔥
May 23, 2026
Unprompted review
Reply from TOPUPlive
Thank you so much for the amazing review! We are thrilled to hear that you enjoyed our fast delivery, active customer service, and the creator discount coupons. Providing a smooth and rewarding experience is exactly what we aim for. Happy gaming, and see you next time!
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Since lootbar is not working in…
Since lootbar is not working in whiteout survival i choose this site, of course its not fast like lootbar but it worked everytime.
June 2, 2026
Unprompted review
Reply from TOPUPlive
Thank you for choosing us for your Whiteout Survival top-ups! While we might take a little more time to process compared to some platforms, we always ensure every single order is delivered safely and successfully. We are continuously optimizing our system to speed things up for you. Thanks again for your trust!
10109512977
May 31, 2026
Unprompted review
Reply from TOPUPlive
Thank you for your 5-star review and support! We noticed you left this string of numbers (10109512977), which may be your order number or transaction number. We are happy to provide you with satisfactory service. If you have any further questions or need assistance, please feel free to contact our customer service team. Have a wonderful day!
Worse company of all time
May 29, 2026
Unprompted review
Reply from TOPUPlive
Hi, we're really sorry to hear you feel this way — that's definitely not the experience we want for any of our customers.
We'd love to understand what went wrong so we can make it right. Could you please reach out to us at service@topuplive.com or via live chat with your order details? Our team will look into it right away.
Your feedback matters to us, and we genuinely want the chance to turn this around.
Best regards, TOPUPlive Support Team
Scam
Scam, bought a kingshot top-up but never receive it. Keeps saying that it takes 5 minutes, but well over 3 hours now
May 27, 2026
Unprompted review
Reply from TOPUPlive
Hi, we sincerely apologize for the delay — waiting over 3 hours for a top-up that should take 5 minutes is absolutely unacceptable, and we completely understand your frustration.
We want to assure you that we take every order seriously, and this is not the standard we hold ourselves to. Please contact us directly via live chat or at service@topuplive.com with your order ID so we can investigate right away and either complete your delivery or process a full refund.
We are committed to making this right for you. Thank you for giving us the chance to resolve this.
Best regards, TOPUPlive Support Team
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Reply from TOPUPlive
Thank you so much for the kind words! 😊 We're glad you had a great experience with TOPUPlive. See you next top-up!
Best regards, TOPUPlive Support Team
Kingshot game top up not working I give…
Kingshot game top up not working I give all info and this shipment not finish how many days need for buying one pack? I don't now better not trying
May 26, 2026
Unprompted review
Reply from TOPUPlive
Hi there, we're truly sorry to hear about your experience with the Kingshot top-up. 😔
We completely understand how frustrating it is to provide all the required information and still not receive your order — that's not the experience we want for you at all.
Kingshot top-ups are typically delivered within a few minutes, so something may have gone wrong with your order. Could you please reach out to us via live chat or email at service@topuplive.com with your order details? Our team will investigate immediately and make sure this gets resolved for you.
We'd love the chance to make this right. Please don't give up on us just yet!
Best regards, TOPUPlive Support Team
In less than 5 minutes I explored…
In less than 5 minutes I explored coupons, got a nice discount, payed the fee, and received my in-game currency immediately!
May 24, 2026
Unprompted review
Reply from TOPUPlive
Thank you so much for the amazing review, Mauricio! 🚀 We're thrilled to hear that you found our discount coupons helpful and received your in-game currency so quickly. Providing instant delivery and great value is exactly what we aim for at TOPUPlive. Enjoy your game and see you next time! 🙌
Reply from TOPUPlive
Hello nguyen, we are truly sorry for your poor experience. Providing fast and reliable support is our top priority, and we apologize if we missed your messages. Please contact our dedicated support team directly at service@topuplive.com or try our WhatsApp live chat again with your order details. We want to check your case and resolve this for you immediately!
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4.5 hours delay! No delivery, no response, and unsafe password requests.
I placed my order on topuplive.com at 13:53, and it has been more than 4.5 hours with absolutely no delivery. Their web live chat and WhatsApp customer service are completely ignoring my messages. To make matters worse, they are demanding my game account password to process the top-up, which is completely unsafe and a massive security risk. Since they refuse to respond and are violating security rules, I demand an immediate cancellation and a full refund. Order number: auto6a1035a92916d. Beware of this site, they hold your money and ignore you!
May 22, 2026
Unprompted review
Reply from TOPUPlive
Hello Mehmet, we sincerely apologize for the delay and the frustration caused. Regarding the password request, we completely understand your security concerns. For certain games, entering the account is a necessary technical step required by the game's system to process the top-up successfully. We never store or misuse your data, but we fully respect your choice.
Since your experience was not up to standard, we will gladly process a full refund for your order auto6a1035a92916d. Please contact our senior support at service@topuplive.com right away so we can speed up your cancellation and refund. Thank you for your patience.
Keep getting transferred around and…
Keep getting transferred around and even to their whatsapp customer service which receive no respond or reply. I have been waiting for the topup for more than 5 hours already and still waiting.
Updates:
Waited till the next day without any reply and same transfer all over with robots replying. i texted again after 18 hours of wait before them informing me that the order will be refunded.
May 22, 2026
Unprompted review
Reply from TOPUPlive
Hello, we are deeply sorry for the confusing transfer process and the long 5-hour delay. This is definitely not the level of service we aim to provide at TOPUPlive. It seems there was a communication breakdown within our support channels.
We want to locate your order and fix this immediately. Please message us back on WhatsApp or email us at service@topuplive.com with your Reference number auto6a100ad083d62. A senior manager will handle your case directly to ensure your top-up or refund is processed without further delay.
PUTRID SAVE YOUR MONEY they just STEAL AND ADMIT IT
They are completely rude future future behaviour three hours put something going on my account. I still haven’t got it. Not only have I not got it but I asked are they gonna refund me instead? And then they’ve blocked me and won’t communicate with me. Can’t do anything about it cause they’re in Singapore and they’ve made a website where you can block no matter what why I communicate I can’t. The Australian custom consumer law cover.l this revolting behaviour and I will be reporting it. I couldn’t imagine how many poor people they’ve ripped off continuously so I’m like resulting on a single mother save up my money to play my game and get screwed over by a bunch of people who refused to participate in doing their only job which is putting it on my account because I didn’t want to download another app if you want someone to use put it in the big f. ING print before you pay for it shouldn’t f. ING be an additives . You have to wake up to yourself.
May 22, 2026
Unprompted review
Reply from TOPUPlive
Hello Katy,
We are deeply sorry to hear about your frustrating experience and take your feedback very seriously. At TOPUPlive, we strictly adhere to international e-commerce standards, and we absolutely do not tolerate blocking customers or withholding services unpaid for. We want to resolve this for you immediately.
Regarding the additional app or verification step you mentioned, this is often a requirement from secure third-party payment gateways to protect against fraud, but we understand how it caused confusion and we apologize for any lack of clear communication prior to purchase.
We want to make this right—whether that means ensuring your items are delivered immediately or processing a full refund. Please contact our senior support team directly at service@topuplive.com with your order details so we can bypass any automated systems and investigate this for you right away. Thank you for your patience.
worst top up service i had to be…
worst top up service i had to be honest. asking for too much sensitive data and the support is non existent.
May 20, 2026
Unprompted review
Reply from TOPUPlive
Hi, thank you for your honest feedback — we're truly sorry to hear about your experience.
We understand how concerning it can feel when sensitive information is requested. We want to assure you that any data we collect is strictly used for order verification and fraud prevention to protect your account — we never store or share your personal data beyond what's necessary.
As for our support team, this is not the experience we want for our customers, and we sincerely apologize for falling short. Our team is available 24/7 and we'd love the chance to make this right for you.
Your feedback helps us improve, and we hope to earn back your trust. 🙏
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Reply from TOPUPlive
Thank you so much! 👍💯 We're thrilled you had a great experience! See you next time — we'll keep the good vibes going! 🎮🔥
I know it's real and trusted ✅
May 20, 2026
Unprompted review
Reply from TOPUPlive
Thank you so much for your trust! We're committed to providing a safe, reliable, and transparent top-up experience every time. Your confidence means the world to us — see you on your next recharge! 🎮
I want a mission impossible jeket in…
I want a mission impossible jeket in pubg please
May 11, 2026
Unprompted review
Reply from TOPUPlive
Your mission, should you choose to accept it: follow PUBG's official channels for upcoming skin announcements! 🕵️♂️ We can't promise the jacket, but we can promise the best UC prices so you're fully loaded when it drops. This message will not self-destruct. 😄
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