Totalglaze Windows Ltd Reviews 

404
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 88 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism and efficiency from initial contact to installation. The staff, including fitters and sales personnel, are frequently described as professional, friendly, and attentive to detail, ensuring a high standard of workmanship. Many people are highly satisfied with the quality of the products, such as windows and doors, and appreciate the company's commitment to customer satisfaction and responsive after-sales service. However, some customers also noted issues with the installation quality, including windows that wouldn't close or lock, and poor finishing. These reviewers also mentioned difficulties with the management team and a lack of courtesy when addressing complaints, leading to multiple visits to resolve problems.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting the professional and straightforward process... See more

Staff

Clients share positive opinions on staff, consistently describing them as professional, courteous, and... See more

Product

Customers had positive experiences with product, frequently praising the excellent quality of windows and... See more

Quality

Customers consistently note positive experiences with quality, praising the excellent quality of windows and... See more

Customer service

Users describe positive interactions with customer service, highlighting their professionalism and ready... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First class installation by Totalglaze. Our go to company for windows and doors, this is the third project they have completed for us in our home. They supply good quality double glazed units direct... See more

Company replied

Rated 5 out of 5 stars

Had new windows installed by Totalglaze recently and we have been very impressed with the company. The whole process was excellent and stress free. The fitters, Dan & Brad were very good, profession... See more

Company replied

Rated 5 out of 5 stars

The process was professional and straight forward, from initial contact, to measuring and installing. The fitters worked in very heavy rain but did an excellent job in a cheerful manner. My whole p... See more

Company replied

Rated 5 out of 5 stars

We were so impressed with Totalglaze. Malcolm the salesman was just lovely. No nonsense, no hard sell, a real gentleman. We went to the showroom after Malcolm had been to our property and looked at th... See more

Company replied


Company details

  1. Double Glazing Installer
  2. Conservatory Construction Contractor
  3. Door Supplier
  4. Glass Industry
  5. Roofing Contractor

About Totalglaze Windows Ltd

Written by the company

Welcome to Totalglaze Windows profile page

We are a family run business and have been trading for over 35 years, we believe that here at Totalglaze making changes to your home can be a daunting, expensive and very stressful experience, but with Totalglaze we have been enhancing homes in Kent since 1985 and have never stopped providing the highest quality products at the best possible price.

Product Guarantees

Totalglaze products are expertly designed and manufactured to the highest standards. We’ve been pursuing excellence since 1985 and it’s because of this that we’re able to offer our customers industry leading guarantees. At Totalglaze we don't just offer double glazing we also are able to undertake Flat roofing with EPDM fleece back rubberbond, Fascia Soffits Guttering and many more products available.

We have a very wide range of all Composite Doors

All of our doors Composite or Residential come with a 12 year Guarantee as stated in your contract.Under no Circumstances do we guarantee glass against breakage.

Free Quotations

Totalglaze products come in a large number of options and can be individually tailored to suit your requirements. No job is ever the same and as a result, prices can vary. For an accurate quote, you’ll need an appointment with one of our expert consultants.

BUY NOW-SAVE LATER Get your home winter ready, beat hiking costs of keeping your home warm, buy now with nothing to pay for 9 months on all our products – call us now!!! Credit is subject to status and affordability. Click Here to read our terms and conditions and to see your finance options. We have a data base of over 50,000 customers, some of which have been using us for over 38 years.

Contact info

4.8

Excellent

TrustScore 5 out of 5

404 reviews

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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(404)

85 reviews in the last 12 months

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Rated 4 out of 5 stars

Wyndham road. Dover.

Really good service through out the process from measuring up to fitting. Professional approach and friendly and helpful team.

May 15, 2025
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Reply from Totalglaze Windows Ltd

thank you for your review.

Rated 5 out of 5 stars

Highly recommend Totalglaze…

We have used Totalglaze since we moved to the area 15 plus years ago! Never disappointed with the standard of professionalism and quality of workmanship, would highly recommend.

May 15, 2025
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Reply from Totalglaze Windows Ltd

thank you for taking the time to leave us a review, its always a big help to other potential customers who are unsure of who to choose when undertaking a big financial commitment for there project such as home improvements . Thank you for choosing Totalglaze Windows.

Rated 5 out of 5 stars

Excellent Service

We had 13 windows installed by Totalglaze Windows Ltd, and from the start to finish we found Totalglaze to be very professional.
The window fitters that installed our windows (Danny & Brad) were excellent, very friendly, but at all times very professional, they were always on time and made sure that they cleaned up at the end of the day.
We will definitely use Totalglaze Windows Ltd again, as we have another project to complete.

April 22, 2025
Unprompted review
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Reply from Totalglaze Windows Ltd

Thank you for using Totalglaze windows it was a pleasure to work for you, thank you also for taking the time to leave us a review, it helps so many new customers to chose the right company for their project.

Rated 5 out of 5 stars

The 2 Michael's were fantastic

The 2 Michael's were fantastic. Friendly and professional. Had to call them back out for a slight problem. Was fixed same day .

May 15, 2025
Unprompted review
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Reply from Totalglaze Windows Ltd

thank you for choosing Totalglaze Windows & for your review we look forward to working with you again soon.

Rated 5 out of 5 stars

Very happy with the service provided by…

Very happy with the service provided by all fitters.
House looks so much better with the new roofline products and cladding. Lovely finish.
Windows and new front door have made the house feel a lot safer.

April 23, 2025
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Reply from Totalglaze Windows Ltd

thank you for using Totalglaze Windows, it was a pleasure to work for you and we look forward to helping you again soon

Rated 5 out of 5 stars

Professional, friendly company with competitive prices would highly recommend.

Great service from salesman, surveyor to workmen.
All arrived exactly when planned and very pleasant, knowledgable and helpful.
Had a new porch, front door, replacement units in conservatory. Also a cladded ceiling in the conservatory.
Workmen all worked quickly, left no mess and did a fantastic job. Also very friendly and polite.
Overall a very professional company and staff.
Love everything.

May 1, 2025
Unprompted review
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Reply from Totalglaze Windows Ltd

it was a absolute pleasure to work for you and we look forward to helping you with any future projects. Thank you for your review

Rated 5 out of 5 stars

Excellent Products & Great Service

Great Service from the moment I called for a quote. Malcolm was very professional and knowledgeable and made us at ease no pressure to buy honest and kind. Quote reasonable and great price. We have used this company before as we renewed our windows with them and no issues fitted nicely and cleaned up after them. Highly recommended would not go anywhere else.

February 18, 2025
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Reply from Totalglaze Windows Ltd

Thank you for your kind review.

Rated 5 out of 5 stars

They was brilliant came on time did…

They was brilliant came on time did the job with professional behaviour cleared up behind themselves job was done in the time scale as well

April 14, 2025
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Reply from Totalglaze Windows Ltd

thank you for your review

Rated 5 out of 5 stars

Love our new front door

Love our new front door. Whole process was smooth and quick. The installers were friendly and left no mess behind. 100% recommend.

March 31, 2025
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Reply from Totalglaze Windows Ltd

thank you for your review

Rated 5 out of 5 stars

Double glazing

Arrived early. Very pleasant young men. Talked through what they were going to do. Worked very well together. Clean tidy workers. Excellent job

March 31, 2025
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Reply from Totalglaze Windows Ltd

thank you for leaving us a review, it was a pleasure to work for you.

Rated 5 out of 5 stars

date arranged was kept to.fitter was…

date arranged was kept to.fitter was efficient, kept the area clean and tidied up behind him. nothing was to much trouble. we would be happy to recommend totalglaze.

March 31, 2025
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Reply from Totalglaze Windows Ltd

thank you for leaving us a review, it was a pleasure to work for you.

Rated 3 out of 5 stars

Check the Contract is correct!

The incorrect opening door was originally supplied and fitted. We had specified to the rep an inward opening door, as our previous door opened this way.
The surveyor marked the door on the contract as outward opening. This was not discussed prior to our signing the contract.
The incorrect door was fitted before we noticed (on 13 March 2025). This oversight has cost us another £1700 for the required door.
That said, both the incorrect door and the correct door were installed nicely, and we are pleased with the end result.

March 25, 2025
Unprompted review
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Reply from Totalglaze Windows Ltd

thank you for leaving us a review, we are pleased that you are now happy with your installation and we look forward to working with you again soon.

Rated 5 out of 5 stars

Great experience would fully recommend

Sales person was friendly and prompt and accommodating.
Installation team were friendly, professional, clean and tidy and knew what they were doing. They had the best radio station on too which was great.
Would and have recommended to friends
Thank you total glaze

February 10, 2025
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Reply from Totalglaze Windows Ltd

thank you for leaving us a review, it was a pleasure to work for you.

Rated 1 out of 5 stars

The management are absolutely awful

The management are absolutely awful. The windows were supposed to take 2 days and the whole process took 2 weeks. Nobody contacted us to say they were not turning up so wasted time and annual leave for nothing. All we got in response was a half meant "sorry" not good enough by any standards. Do not recommend!

February 3, 2025
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Reply from Totalglaze Windows Ltd

Dear Miss Brown, we are truly sorry that your installation did not go to plan, however we had to deal with sickness and the logistics of working around your nightshifts in order to complete the install. We hope that you are now happy with your installation and understand that we did the best that we could do under very awkward circumstances.

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