EV cars come in different battery sizes. There was no provision for entering this when making an online application. I was fortunate to get a salesperson who knew how to change the upper limit of our... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good to deal with. Good communication through the one claim we have made so far on our car policy. Competitive rates. Would be 5 stars but recently stopped offering a multi policy discount so no benef... See more
Company replied
After comparing several insurance providers using the same coverage options and variables, I found this provider to be the most affordable. One thing I also noticed is that pricing varies significantl... See more
Company replied
I was nervous applying for the insurance quote and taking up the policy, I am an elderly woman (85) who had become unhappy with the company I had been with for many years. Tower made it so easy to do... See more
Company replied
Company details
Written by the company
Tower is Kiwi born and bred insurance company that's been around for over 150 years. We're always looking for new ways make insurance simple like making sure our policies are written in plain language, offering a range of simple and flexible options to suit your needs and making it easy to manage your insurance online in your own time with My Tower.
Contact info
Level 5/136 Fanshawe Street, 1010, Auckland, New Zealand
- 0800 379 372
- www.tower.co.nz
4.3
Excellent
4K reviews
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Reply from Tower
Hi Ingela,
Thanks for sharing your experience. We're sorry that there was a delay in your call being answered recently but we appreciate you holding the line until you received assistance to set up your new policy.
For future reference, our policy covers replacement vehicles under your existing policy for up to 14 days as a benefit to allow you time to get home before needing to organise cover for the new vehicle.
Warm regards,
Tower Team
Was so easy to do online
Was so easy to do online. Also phoned in to change a policy and the staff were great.
August 7, 2026
Reply from Tower
Hi Faye,
Thanks for your feedback! We're thrilled the process was easy online and that when you spoke to our team that they were helpful as well.
Thanks,
Tower Team
Reply from Tower
Hi David,
Thanks for your positive review - we appreciate you taking the time to leave us feedback.
Thanks,
Tower Team
First time arranging new vehicle…
First time arranging new vehicle insurance using the on line system. Was aprehensive starting it , but found it an easy system to use .
July 29, 2026
Reply from Tower
Hi Peter,
Thank you for trying out our MyTower portal to organise new cover - we're pleased to know that it was intuitive and easy to use for you!
Warm regards,
Tower Team
I meant 10/10
August 4, 2026
Reply from Tower
Kia Ora Arana,
Thanks for your kind words, we appreciate your business and that you have taken the time to leave us a review.
Warm regards,
Tower Team
Reply from Tower
Kia Ora Brendan,
Thanks for your feedback around our pricing! We're pleased to know our pricing suits your needs and it's even better that your renewals managed to have a decrease from the previous year!
Thanks,
Tower Team
I did it on line and got a good deal as…
I did it on line and got a good deal as well as 2 months free, great thanks.
August 7, 2026
Reply from Tower
Hi Derek,
Thank you for your review! We're pleased to have you choose to insure another asset with Tower - even better when it includes a discount!
Thanks,
Tower Team
Reply from Tower
Hi Andrew,
Thanks for your positive feedback and choosing to insure your new vehicle with Tower!
Warm regards,
Tower Team
Reply from Tower
Hi Glen,
Thanks for your kind words on your recent interaction with our team! We'll pass the feedback on.
Warm regards,
Tower Team
Their helpful it was nice
Responsive nice they explain well how did the insurance work awesome people to chat
August 7, 2026
Reply from Tower
Hi Christopher,
Thank you for the kind review! We'll pass on the feedback to the staff member who assisted you.
Warm regards,
Tower Team
Reply from Tower
Hi there,
Thanks for your kind words around our cover and pricing. We're pleased to be able to meet your needs.
Warm regards,
Tower Team
Reply from Tower
Kia Ora Linda,
Thanks for your kind words! We're pleased you have continued to trust Tower and appreciate your loyalty.
Warm regards,
Tower Team
Just wondering if anyone has been…
Just wondering if anyone has been granted a refund & how long it took to show up in your bank account? Such a long drawn out process
August 12, 2026
Unprompted review
Reply from Tower
Kia Ora Olivia,
Our remediation refunds can take up to 10 working days to be processed due to the system process and bank processing times. We apologise that this feels like it may be taking longer than expected for you.
Reviewing your refund details, this should be reflected in your account by 17th August. If you haven't received this after 10 working days, feel free to reach out to our team directly for further review.
Thank you for your patience.
Tower Team
Rang and spoke to person who answered…
Rang and spoke to person who answered all my questions and walked me through the plan.
Be interesting to see the price in 12 months.
Thanks guys awesome job
Ivan
August 6, 2026
Reply from Tower
Hi Ivan,
Thanks for your positive review on the service and cover provided. We're delighted to have you onboard and hope that continues.
Warm regards,
Tower Team
Reply from Tower
Hi Nigel,
Thanks for sharing your feedback with us - we aim to make the process simple and easy to understand so we're pleased to know you felt this to be the case.
Thanks,
Tower Team
It was so quick and easy
It was so quick and easy, It outlined all aspects of the policy along with options that worked well for my needs.
August 6, 2026
Reply from Tower
Hi Ian,
Thanks for sharing your experience. We're pleased to hear that not only was it quick and easy but that it was also informative and easy to understand.
Warm regards,
Tower Team
Quick and easy to follow.
August 4, 2026
Reply from Tower
Hi Anthony,
Thanks for your feedback - we appreciate you taking the time to share this.
Warm regards,
Tower Team
Different Policy Prices given for the same product!
I received quotes for my vehicle policy that changed three times with each agent! Very frustrating! Quite a bit of difference between the quotes.
August 6, 2026
Reply from Tower
Hi Janine,
Thank you for sharing your experience - we're sorry that the premium continually changed every time you reviewed the quote.
Pricing is impacted by a variety of factors, including differences in policy/quote start date and any details changed between quotes so the premium may vary slightly in some cases.
Thanks,
Tower Team
Easy to navigate through and has clear…
Easy to navigate through and has clear steps. It's fast and slick to set up. Plus your pricing is way lower than my old provider.
August 6, 2026
Reply from Tower
Kia Ora Craig,
Thanks for taking the time to share your experience organising cover with Tower recently. We're thrilled to have you on board and appreciate your feedback around this.
Thanks,
Tower Team
Trust Tower
I had a mishap some years ago & Tower were very efficient!
I feel confident & safer with Tower insurance!
August 6, 2026
Reply from Tower
Hi Karen,
Thank you for taking the time to share your past experience with our claims team - we understand that needing to claim can lead to additional stress for customers, so we're delighted to hear that you felt well looked after during that.
Thanks for continuing to trust Tower as your provider.
Warm regards,
Tower Team
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