Trailfinders Reviews 

I had the most fantastic time arranging our trip to South Africa with Kate Ahern. Kate was so helpful and designed a fabulous itinerary for us, she was very knowledgeable about our destinations and we are so looking forward to our holiday

Peter is nothing short of amazing, super helpful and always takes the time to find the best deal, wouldn’t book a holiday anywhere else.

Owen was so patient and knowledgeable and took his time to explain every possible option especially as there were 4 of us with different views.
We’re so looking forward for our amazing cruise.
Thank you Owen

Everything explained well. Great experience

Very helpful, professional advice and guidance

Very Quick and Efficient Service

Helpful and knowledgeable assistance at the time of booking. Clear communication and prompt response to queries from the uk team. Excellent service from the local teams and an outstanding itinerary overall.

An excellent and professional service. Julie-Anne was extremely good . She was patient, friendly and supportive through the booking process. All our interactions with the Trailfinders team have been very positive.

Having used Trailfinders three years ago to assist me with booking a COVID delayed trip to Australia, I was full of confidence when I walked into the Chelmsford store a couple of months ago to help me with a rail journey to Italy in the middle of September. Armed with my choice of route, thanks to Mark Smith, “The Man in Seat 61” rail guru website, I sat down with Bella Williams to make arrangements. All went well. Hotels and rail journeys were booked. Very recently, bad news. Due to work in the Mont Cénis tunnel, there will be no direct Paris-Milan TGV or Frecciarossa trains from 11 September to 9 October. With Bella on leave, it fell to Matthew to reorganise my itinerary. The sticking point was getting me into Italy from Lyon, and out from Rome. Mark Smith to the rescue with the alternative route via Geneva. A detailed conversation or two with Matthew, passing on the routing advice, settled my revised trip. I miss out on Turin, but have avoided a flight from Milan to Lyon from some out of the way airport to another out of the way airport. So, all good. I cannot praise the good folk at Trailfinders for their efforts in helping me with my “Italian Job”. Thank you.

Jay was great and planned our trail with experience, our needs and our costs in mind. Thank you - we already excited to go!

We booked a ten day trip to Kenya in July- five days' safari, five days at the coast. It was an excellent holiday in so many ways. All the practical arrangements worked perfectly, and the only problem - a change of connecting flight (by Kenya Airways) - was handled calmly and efficiently, so that our plans were not disrupted.
The safari days in Naivasha, Nakuru, Amboseli and Tsavo East, were fabulous, and we were grateful to Pollman Safaris for their organisation and our skilful and resourceful driver.
The game lodges and our hotel - Sarova Whitesands, Mombasa - were very comfortable, and the food was very good indeed.
Thank you, Trailfinders; we couldn't recommend you more highly.

Amber Ludlow was great, thank you.

First Class service explained everything wonderfully

Quick engagement for initial call- Matt was engaging, personable, professional and informative- able to respond to queries, accessed alternative options. I felt he was invested in me having the best experience for booking my trip

I had a specific itinerary that I had worked out and Sarah understood immediately what I wanted and how to make it work. She suggested the best flights and a couple of hotels to make a package and still came within my price range. And all confirmed within 3 days. Excellent! Thank you!

Good knowledge plenty of patience very efficient.
Very happy with the package we bought.
Thanks

Always such helpful & knowledgeable staff, willing to seek out the best options for us, we have had such amazing trips with Trailfinders & used their 24/7 resort help which is also amazing when you need it. Cant fault them at all, thank you all 👍🏻

The booking was handled in a most professional manner we were allowed to explain exactly where we wanted to go and what we wanted to experience.
All steps were points were covered as we required and all expenditure accounted for.
A big thank you to Amy

Trailfinders were very approachable Quickly returning our call. Sam was very thorough answering all our questions verbally and by email.
She returned all telephone calls promptly And she spoke from personal experiences Definitely used Trailfinders again.

Knowledgable staff, quick at finding flights and hotels. Very good service overall, gives confidence in Trailfinders as a travel agent.