BEWARE OF USING TRANSFAST. 1. THEY HAVE POOR CUSTOMER SERVICE 2. THEY HAVE ALWAYS DELAYS IN TRANSACTIONS 3. THEY WONT INFORM THEIR PARTNER FOR ANY TECHNICAL ISSUES OR ENHANCEMENT THAT MAY RES... See more
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They say i didnot pass their initial verification still they charged my account. while other services take half-hour to one day for refunds they said it will appear in my account again in 5- 7 days. I... See more
Company replied
I had 2 accounts set up for payment. One of the accounts got blocked and subsequently deleted from the system without talking to me eventhough both accounts had gone through verification process. I ca... See more
Company replied
Transfast is the most stupid money transfer agency, I hate way you treat your customers, at first you guys blocked my account now I had to go send money through the transfadt agent, while I was sendin... See more
Company replied
Company details
About TRANSFAST
Information provided by various external sources
TRANSFAST Remittance is an international money transfer company serving the needs of the immigrant community.
We have over 25 years of experience providing customers with a reliable and affordable way of sending money to their families and friends.
TRANSFAST is licensed and authorized in multiple jurisdictions around the world. Our proprietary money transfer network includes over 300,000 points of payment in over 90 countries across the Americas, Asia, Africa and Europe.
With TRANSFAST, customers have the power of choice, they can send money online or choose to visit our agent locations. TRANSFAST is committed to providing our customers with value, convenience and service.
TRANSFAST is headquartered in New York City with offices in Canada, United Kingdom, India, Philippines, Mexico and the United Arab Emirates.
Contact info
44 Wall Street, 10005, New York
- 1-888-973-6383
- customersupport@transfast.com
- www.transfast.com
1.0
Bad
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good exchange rate available…
Very good exchange rate available compared to other services,also fast and reliable and safe.
June 21, 2019
Unprompted review
Reply from TRANSFAST
Dear Arlene Oommen,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we hope for you to continue using our services.
Thanks,
Your Transfast Team
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If u need to send money quickly &…
If u need to send money quickly & safely to a relative or good friend then Transfast is the best money sending service u can find online. I send money many times with Transfast. The person receiving the money provided proper ID, received the money in a matter of minutes to a day. I will always use Transfast if I need to send money anywhere in this world.
Transfast u are the best
June 19, 2019
Unprompted review
Reply from TRANSFAST
Dear Arlene Michael Pappas,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we hope for you to continue using our services.
Thanks,
Your Transfast Team
Excellent Service
Excellent Service when our dearest ones are in need of money in emergency. Thanks Transfast, Kudos!!!
June 19, 2019
Unprompted review
Reply from TRANSFAST
Dear Yerneni SivaPrasad,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we hope for you to continue using our services.
Thanks,
Your Transfast Team
First time using a company beside…
First time using a company beside western union and the funds arrived as promised and no major issue. The exchange rate was above the market price. Sweet deal!!!
June 17, 2019
Unprompted review
Reply from TRANSFAST
Dear Cesar D. Calderon,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we hope for you to continue using our services.
Thanks,
Your Transfast Team
Transfast Comes Through!
I highly recommend Transfast to send and receive money worldwide. Their telephone customer service and online transfers are fast, accurate, and a great help in times of need. I have called and spoken with customer service and they quickly understood and answered my questions. Their online transfers are user friendly and prompt. I am grateful for their business. Thank you, Transfast!
June 16, 2019
Unprompted review
Reply from TRANSFAST
Dear Tangerla Williams,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we hope for you to continue using our services.
Thanks,
Your Transfast Team
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The customer service very rude
The customer service very rude. They've refused to accept a government ID
June 11, 2019
Unprompted review
Reply from TRANSFAST
Hi Daniel,
We are sorry if we did not meet your expectations.
Please provide your transaction # so we can look into your issue.
If you would like to discuss this further, please email feedback@transfast.com. We look forward to hearing from you.
Thanks,
Your Transfast Team
Wonderfully fast
Wonderfully fast, reliable and cheap. I so love not having to pay the high fees that my bank charges. I love Transfast!
June 11, 2019
Unprompted review
Reply from TRANSFAST
Dear CW,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we hope for you to continue using our services.
Thanks,
Your Transfast Team
Reply from TRANSFAST
Dear Anantha Krishnan,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we hope for you to continue using our services.
Thanks,
Your Transfast Team
All i have to say is that TRANSFAST is…
All i have to say is that TRANSFAST is the best 👍
June 11, 2019
Unprompted review
Reply from TRANSFAST
Dear Lizzy Olejeme,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we hope for you to continue using our services.
Thanks,
Your Transfast Team
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You are the most efficient company that…
You are the most efficient company that I have used. It's just that it takes more time than XOOM. XOOM is instantaneous deposit. Probably due to the exchange rate differential. You offer a better exchange rate
June 10, 2019
Unprompted review
Reply from TRANSFAST
Dear Madhavan Kozhipurath,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we hope for you to continue using our services.
Thanks,
Your Transfast Team
Excellent and fast
June 9, 2019
Unprompted review
Reply from TRANSFAST
Dear D V,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we hope for you to continue using our services.
Thanks,
Your Transfast Team
Well as an immigrant I needed a way to…
Well as an immigrant I needed a way to send money back home on time and at good rates.
I came across Transfast and transferred money couple of years ago. Ever since then I never had to look for any other means to send money home. Transfast is good and user friendly application. Although the initial verification took longer than expected but once it was done I never faced any issues in transferring money.
June 9, 2019
Unprompted review
Reply from TRANSFAST
Dear Jagmohan Salaria,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we hope for you to continue using our services.
Thanks,
Your Transfast Team
TRANSFAST the BEST
I love TRANSFAST because make to me my transactions easier
Very good exchange rate that's why I recommended Transfast to my friends
You gotta use it !!!
June 9, 2019
Unprompted review
Reply from TRANSFAST
Dear Carlos Espino,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we hope for you to continue using our services.
Thanks,
Your Transfast Team
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Go to site for money transfer
So far, I have not had any delays or problems with my transfers. My go to site for money transfer.
June 9, 2019
Unprompted review
Reply from TRANSFAST
Dear Sunil Veeramuthu,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we hope for you to continue using our services.
Thanks,
Your Transfast Team
The transaction is always in time
June 8, 2019
Unprompted review
Reply from TRANSFAST
Dear Maria,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we hope for you to continue using our services.
Thanks,
Your Transfast Team
Sent $500 to a bank account on 6/2
Sent $500 to a bank account on 6/2. Should have been deposited by 6/6 even though it was with the "Partner" since 6/2. Up til this moment, the money has not been deposited. The "Partner" is a FRAUD!! Deposit the money Transfast! You are anything but fast and totally unreliable!!
June 8, 2019
Unprompted review
Reply from TRANSFAST
Hi Dan,
We are sorry if we did not meet your expectations.
With regards to your transaction, this issue has already been raised to the necessary department. Please keep your lines open for updates regarding it.
If you would like to discuss this further, please email feedback@transfast.com. We look forward to hearing from you.
Thanks,
Your Transfast Team
There a good things to write about the…
There are good things to write about the secure transactions, and overall the response of the support teams. Operators are polite and efficient...however
Also, there are a number of problems:
- transactions take up to 5 business days (competitors are doing in less than an hour)
- online help after 45 min and still NO answer today; DO NOT USE!
- low limits for transactions to cash - the website says 1,000 /day however when when I try to send more than 500 the website blocks you to send more
- I am customer for over 4 years, and still get frequent security verifications for same repeat transactions :-)
June 7, 2019
Unprompted review
Reply from TRANSFAST
Hi Manuel,
We are sorry if we did not meet your expectations.
Please provide your transaction number so we can look into your issue.
If you would like to discuss this further, please email feedback@transfast.com. We look forward to hearing from you.
Thanks,
Your Transfast Team
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Reply from TRANSFAST
Dear Mohit Goenka,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we hope for you to continue using our services.
Thanks,
Your Transfast Team
Transfast is a great way to send money
Transfast is a great way to send money. Their rate is competitive and their customer service is very good. I recommend Transfast to all my friends and relatives.
June 7, 2019
Unprompted review
Reply from TRANSFAST
Dear M ASIF UL HOQUE,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we hope for you to continue using our services.
Thanks,
Your Transfast Team
Reply from TRANSFAST
Dear MMM Dip,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we hope for you to continue using our services.
Thanks,
Your Transfast Team
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