Travelocity Reviews 

This was the WORST hotel experience that I have ever had in my life. The location itself was extremely beat down and there were windows broken and doors off hinges. There are people on the property walking around as if they’re on drugs and it felt extremely uncomfortable and unsafe! My room was on the 2nd floor but I couldn’t even get out of my car to go into the building as I felt that I wouldn't have been alive today. I’m called the front desk from my car to tell him that I’m going to cancel the rest of my stay and won’t stay for that night. The guy at the front desk was nice and said he would call the manager to see if they could refund me. I dropped the key off and he said that the manager doesn’t come back until the next day which sucked but I drove several hours until I found a decent place to stay. Imagine flying all day from Florida to Kansas City to get to this place. I’m so disappointed because the online version was much different.

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Our Guide Laurent was wonderful! This is truly an experience that can make a visit to Brussels an extremely positive experience. Laurent was on time and accommodated our needs and interests. My husband and I learned an awful lot and we had an exceptionally good time. I can't say enough good things.

This is the WORST company. I would give it negative 500 starts if I could. Customer service is bad. They hang up on you. Stay away from this company. Travelocity and Expedia are same owners / companies. When they get bad reputation in one company, they just stat another. DO NOT ever use Travelocity or Expedia.

I had a disappointing experience booking a hotel through Travelocity. I reserved a room advertised as “free cancellation” and “pay at property.” But to my surprise, my card was charged immediately — and when I tried to cancel, the process was a nightmare.

Customer service was extremely unhelpful. I was passed from one agent to another, and no one seemed to take responsibility or provide a clear solution. Eventually, I gave up and lost money on a reservation I didn’t use.

This experience completely ruined my trust in Travelocity. I won’t be using this platform again, and I wouldn’t recommend it to anyone who values clear communication or reliable customer support.

I would gave zero star if that was option , From Paris to San Diego stoping in LAX , for 50 mints flight I had to wait 15 hours , asking to change my flight , told me I had to pay $400 , wow , never ever I am going to use their service.

Travelocity gets 0 stars from me. I recently booked a set of flights for many family. The website did not say the flights were in US dollars (nor does the website say it is a USA company). The receipt (from them) did not say it was in US dollars. I did purchase cancelation insurnace. Imagine my surprise when my credit card showed up in US funds (about 1/3 more than Canadian prices). I feel Travelocity did not advertise properly. Why show US funds outside of the USA? What is more, I can not access my cancelation insurance. It doesn't qualify (even though they have 5 months to resell the tickets). Travelocity offers 24 hours cancellation but that does not give enough time to see a payment on your credit card. I will never use Travelocity again. I warn others to avoid all third-party booking websites. I will only be looking directly with an airline now.

I tried to book a last minute hotel through travelocity. I put in the date March 22, 2025 for that night and looked through hotels. Booked a Fairfield for 168 dollars. I started traveling to hotel and looked at confirmation. Date for hotel was April 21 a month away. I tried to call but only automation so chatted with someone and explained the mistake that had happen. Hotel canceled 20 minutes after booking it. They stated they would talk to hotel and get back to me about refund. Next day, the apologize and say hotel refuses to refund because it was non refundable. I called hotel and they say travelocity is the one getting money and refusing to refund and that it was booked through expedia not travelocity which may explain the date switching as well. I am now out 168 dollars and reporting them to BBB.

This company is a scam to their customers as well as the airlines themselves. I had a direct round trip flights booked well in advance. A few weeks later, I got an email stating that the flight leaving the country was going to change from a non stop flight to one with a layover. No big deal. It happens sometimes. A few days after. I git another communication stating that my return flight was also going to be changed from nonstop to a layover. I called Travelocity and asked why they changed it. They said that it was the airline the ones who made the change. I asked if there was anyway to change the flight from its departure point to a different city. I provided all the details. The new flight info would even be much more less expensive than their proposed departue. They agreed to make the changes. I got a confirmation email stating that the flights have been changed. All good. Now to today. My flight is in less than 48h and got an email notification at 2:00am that the flight had been changed back to the original departure city. I am in a completely different state. I called the airline (Delta/Aeromexico). They say that becaus was booked through a 3rd party, all changes need to be done by travelocity/expedia. I called expedia at 7:00 am. It is currently 1:27pm and i have been on the phone all morning. They just told me that the only option that they have is to cancel the full flight, give me a refund of $290.00 and rebook the flight from the new city (which they had previously approved and confirmed) which would come to over $1000 more expensive. Now i have to scramble and get a bus/ rent a car to go to a different city because they refuse to honor their agreement. Worst experience ever. Never again.

They will sell you cancellation insurance and not honor it when you go to cancel. They say they will try and contact the hotel, yet don't call. I called the hotel and aske. Then they say that they are a third party and cannot cancel, but they will transfer it to another team that will contact you yet they never do. You try the whole process over again two weeks later and get the same exact excuses. This isn't the fault of the reps in the chat or on the phone. Do not book through them.

If there was a minus one star, I would put it on here ! they are the worst ever they took our money, even though the ticket said refundable, and they will not refund a ticket nor will they give us a credit and encourage us to buy travel insurance and the insurance covers Nothing, unless it’s a catastrophic event . They are a total scam never never never use these people ever. They are horrible crooks and thieves. !

I booked with them. They never send the itinerary to review. When I got to the airport, I was denied due name wrong. If they send the itinerary I would correct the mistake. They robbed my entire money. Never again with them

This is the most abysmal company I have ever worked with. I tried changing my plane ticket to leave earlier. Their IVR system didn't work. When I would push 1 it wouldn't register. However, when I would call Delta, my bank or anyone else it registered just fine. I even went through all the potential trouble shooting tips I could find.

Eventually I was forced to use social media. It took 8 hours. I am not joking 8 hours to get a flight. When it got time to actually book it, they switched customer service reps and I had to start all over.

I really needed to change my flight so I started all over again online. After another 6 hours of continual "I apologize, please let me help you and I will check on that just wait 3-5 minutes." Someone finally gave me a different number that accepts collect calls. Guess what, I got right through this time. When I got to an actual person they put me on hold and promptly disconnected me. I called back, got a supervisor who took more than 45 minutes to find me a ticket and by this time, the price had increased over $400. Travelocity didn't want to reimburse me for all the mistakes lack of efficiency, customer service that dragged one single ordeal on for almost 24 hours.

I will just pass and never use them again.

Absolutely horrible experience, I booked a car rental through Travelocity, we arrived at our destination called 3 different numbers to finally be told where to go, went and saw the person who was supposed to take us to pick up the car and as we wave him down he takes off. Call the rental office and the same number that I called 4 minutes earlier mysteriously goes straight to Vm. After 30 minutes they call back from a different number and say it's our fault somehow & that he will be back after his break. I let them know to cancel as well as Travelocity, both companies kept the fees they charged us. Absolutely will never deal with Travelocity ever again

No Flight Cancellation Help - after an international trip was delayed so long we had to cancel the Travelocity agent said he initiated the cancellation and refund request. After about 8 phone calls to Travelocity each time getting a different answer they said I have no choice but to go to the airline. If they cant help when there is a problem why book through them

Breeze airline doesn't permit use of credits for bookings and makes no compensation for delays over 5 hours. Terrible policies. Terrible customer service. Planes had broken armrests and ripped seats. Not doing a great job !

Platform throws an error - multiple times - airline price goes up $104/traveler (5 travelers). Consistently this platform has thrown errors and created issues.

Who recently booked a trip to Travelocity to Punta Cana. It was a seven day vacation. Days before I was at the travel, my airline changed my flight time and I lost a day from my travel plans. Although I booked this as a complete package through Travelocity, they did not honor a refund or any help. They said they contacted the hotel but it’s not the hotels problem to refund me because my package through Travelocity changed. This is something that Travelocity should have honored. I would absolutely never use them again. I heard anyone else tonight to book third-party vacations. You are not protected.

I booked hotel through Travelocity and paid in full because that’s was the only option. When hotel sent me their invoice after check out it was $ 180 less than Travelocity payment. Customer Resolution supervisor at Travelocity kept telling me that I got the best price for my booking. That made no sense whatsoever.
So 180 extra for two night stay booked through Travelocity. No more dealing with Travelocity for me and I definitely would not recommend it to anybody.

I’m currently trying to resolve issues with the host and Vbro/Travelocity are not being much assistance. I’m told by customer service “we are the middleman” “we are a platform for hosts to advertise their property”. The property has major safety concerns and was advertised as pet friendly. The neighbour tore down the fence, there is no screen preventing access to under the house so my dog can get out. To top it off the security screen comes off the rail and there is a broken asbestos pipe hanging from the roof. The host has advised me it is budget accommodation. At $2000 per week in a lower socio economic area it is not budget accommodation for a run down shack. As travellers we have no recourse the host dictates what we can/can’t do and Travelocity/Vbro allow this to happen. Once I booked and paid I could not cancel and then prior to our stay I get an email with the host’s rules. You are locked into a contract if you cancel you lose your money. It is disgusting that this is allowed to happen.

I requested a travel credit for a New Years trip to Nashville due to unexpected Influenza illness. My request was denied. Avoid this travel service.