Travelopo Reviews 144

TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

Further to my previous review it has become apparent that Travelopo took £2800 deposit from us but did not book the villa on our behalf. Travelopo simply stole our money. We have made a complaint to... See more

Rated 1 out of 5 stars

I’ve just found out that this company has gone into liquidation. We booked a villa in spain for Jun20, clearly covid atop that… we moved to 21…. Then clearly had to change to jun 2022… paid... See more

Rated 1 out of 5 stars

Booked a place in Florida for Feb 2022. Immediate response after deposit of $1400 was paid. When I followed up for direction on paying for the rest of the cost they disappeared - zero response. I have... See more

Rated 1 out of 5 stars

Avoid Travelopo. They rented me a property which was non- existent (about to be demolished) and initially denied this. Initially the were unable or unwilling to put me in touch with their supplier. Ev... See more

Company details

  1. Holiday Home

Written by the company

Founded in 2011, Travelopo is a globally recognised holiday rentals specialist, working with the most comprehensive and trusted network of established property managers and local agents across the globe to provide a reliable and relaxing booking experience for every type of traveller. Our impressive portfolio offers a plethora of high quality, professionally maintained properties in every popular destination on the planet; from stunning seaside villas to secluded, idyllic ski chalets. You can also book your flights, car hire and airport transfers as you arrange your holiday with us – all through an easy-to-use and ultra-secure service. This can be done online, on a smart device or tablet – it couldn’t be easier. At Travelopo, we pride ourselves on helping holidaymakers find their perfect accommodation with the least amount of stress at the best possible price. As featured in The Sunday Times, Mail on Sunday, The Telegraph, The Mirror, Daily Mail, Huffington Post, Closer, Glamour and Cosmopolitan.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

144 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Breathtaking

Had a lovely stay in a 4 bedroom villa in Malta.

Weather was amazing, the surrounding area was simply breathtaking, unable to describe in words how beautiful the whole trip was.

Had a small issue with the keys as we were given the wrong set initially but that was rectified within minutes by Travelopo.

Will be back next year for sure :)

October 15, 2018
Unprompted review
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Reply from Travelopo

Thank you Matt for your review, we appreciate all feedback and we are glad you enjoyed your holiday! Sorry about the key issue, but we are happy that the holiday exceeded your expectations! We look forward to having you back with Travelopo.

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Rated 5 out of 5 stars

The whole process ran very smoothly…

The whole process ran very smoothly from booking online right through to the final checkout at the villa. The property itself was lovely and was very clean. We had a great time for the duration of our stay.

October 7, 2018
Unprompted review
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Reply from Travelopo

Thank You Ni for your Review. We are glad to hear your found the whole process easy and you enjoyed your stay, we hope you come back to Travelopo for your next Villa holiday!

Rated 1 out of 5 stars

Dishonest company and I will never ever use again!

We booked a special family holiday at a villa in Tuscany. We arrived and 11 of the 20 images advertising the villa are not of the villa we paid for. While there I emailed Travelopo twice to point this out. Once I got home I followed this up again and was eventually contacted and told I needed to take it up with the local agent while in resort. An email response from them to inform me of this while there wouldve meant I could do this. However, my first port of call was the company I booked and paid my money through, plus, with not speaking Italian and having an interesting conversation with the key holder I didn't want to go through that again. I also didn't want the upheaval of being moved while there as we had two small babies and a terminally ill family member so I wanted everything to run as smoothly as possible and was happy to deal with it on my return.

What a hassle dealing with this has been, apparently the photos they publish are given from the owner without Travelopo verifying them. Surely if they put their name to it and publish them on their website and people purchase through them they are accountable? They say not and have offered 5% off my next booking. I will never ever book with them again, they are amateurs, they are dishonest and are so unfair when you tell them they are in the wrong. They accept no responsibility. Be very careful if you book with Travelopo as I paid for something and didn't get it. I have reported this company to Trading Standards.

August 14, 2018
Unprompted review
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Reply from Travelopo

Dear Rebecca, We are sorry you feel this way. Travelopo deliver thousands of successful holiday rentals each year and we work hard to try and make sure all of our customers are very happy. As a travel agent, unfortunately in this case the wrong information was provided is us by our supplier, and we have now discontinued this property. We always request that clients contact the local agent in resort with any problems or issues, as it allows them to quickly resolve them for you. Although Travelopo was not responsible for the issue, as a gesture of good will, we have offered a 5% discount on your next booking.

Rated 2 out of 5 stars

Oana was very responsive, but..

Oana was very responsive, but not very effective as we were scammed by a dishonest owner claiming our dog had soiled his rug. Three huge stains that a 12 pound dog could not possibly make, even one that has never peed in a house..

We were checked in my a cleaning lady who barely knew the house, and no check out or walk through. The cleaning lady claims she found the stains, but we came back to get a hat and she never mentioned it..

Now 2 months and still do not have any partial reimbursement of our deposit, even though they informed us that 500 euros or so would be deducted. Be careful with this group.

July 15, 2018
Unprompted review
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Reply from Travelopo

Dear Michael, we are sorry to hear this, if you have not done so already, please contact our Customer Services team who can help resolve your issue.

Rated 5 out of 5 stars

Highly recommended

We had a very stressful experience where we booked a Villa via another reputable website and it was basically a scam, we found out literally 2 days before leaving. We managed to get refunded as paid by credit card but we contacted the guys at Travelopo with our predicament and if they had anything available last minute.

I couldn't recommend these guys highly enough, especially David who's communication whilst we were going through the stress of potentially loosing out on our holiday was second to none. In the end he had found us an even better Villa to stay in and the experience was completely stress free.

We will 100% be booking via these guys next time.

July 31, 2018
Unprompted review
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Reply from Travelopo

Thank you for your review Liam, we love hearing feedback. We are pleased you enjoyed your holiday and that Travelopo was able to help find you great holiday accommodation.

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Rated 5 out of 5 stars

A 60th group of life long friends…

A 60th group of life long friends stayed at the beautiful Villa Aliki in Kassiopi Corfu...a stunning property.with sea views a great pool and furnished to the highest degree..all modcons and every bedroom ensuite..surrounded by fantastic gardens sloping down to the sea...kassiopi itself is a hidden gem ..we were truly spoilt i highly recommend travelopo..everything was swiftly and smoothly organized ..well done..

May 29, 2018
Unprompted review
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Reply from Travelopo

Thank you for your review, we love hearing feedback. We are pleased you enjoyed your holiday and that Travelopo was able to help find you great holiday accommodation.

Rated 5 out of 5 stars

Travelopo impressive customer services

We thank you very much Oana from Travelopo who took such good care of us. Very high customer service.

I highly recommend Travelopo and will definitely go through them for a next booking.

Great experience -

April 23, 2018
Unprompted review
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Reply from Travelopo

Thank you for your review Emilie, we love hearing feedback. We are pleased you enjoyed your holiday and that Travelopo was able to help find you great holiday accommodation.

Rated 5 out of 5 stars

Our reservation was cancelled by the…

Our reservation was cancelled by the owner the day before our trip and travelopo arranged us a bigger appartment in the same area and for the same price. Thanks again

March 4, 2018
Unprompted review
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Reply from Travelopo

Thank you for your review Cyrille, we love hearing feedback. We are pleased you enjoyed your holiday and that Travelopo was able to help find you great holiday accommodation.

Rated 5 out of 5 stars

Travelopo are great

Travelopo are great - We have worked with Travelopo as a trusted partner for many years and they are most professional, responsive and are a great company.
Alissa Knight

March 3, 2018
Unprompted review
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Reply from Travelopo

Thank you for your review Alissa, we love hearing feedback. We are pleased you enjoyed your holiday and that Travelopo was able to help find you great holiday accommodation.

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Rated 4 out of 5 stars

Misunderstood role of this company - please read if you think they are up to no good as I got it wrong about them

Apparently the reason I found this site advertising my property, without my permission, is that they are an 'aggregator' of ads. So what I thought was a scam turns out to be a harmless creature of the online ecosystem. Perhaps a beneficial one given that is promoting my property in south france.

I give them four stars because nobody bothered to inform me that this was going on - it would be nice to get asked at least. Otherwise, it seems, I have not reason to worry about their status though.

February 27, 2018
Rated 5 out of 5 stars

No problem

I had no problem with my reservation, all the staff was nice and avalaible.

February 21, 2018
Unprompted review
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Reply from Travelopo

Thank you for your review Giles, we love hearing feedback. We are pleased you enjoyed your holiday and that Travelopo was able to help find you great holiday accommodation.

Rated 5 out of 5 stars

Excellent property

Excellent property, condition and facilities are very good. Spacious rooms and comfortable. The villa had everything we needed to make our holiday special & enjoyable. We particularly enjoyed the the spectacular mountain view.

February 21, 2018
Unprompted review
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Reply from Travelopo

Thank you for your review, we love hearing feedback. We are pleased you enjoyed your holiday and that Travelopo was able to help find you great holiday accommodation.

Rated 5 out of 5 stars

Casa da Escola Velha, Vale de Parra, Albufeira, Algarve, Portugal

The villa is absolutely lovely. The decor, the facilities and the ambience are all fabulous. This was our second visit and we would certainly go back again. The views are great and there are lots of different seating/eating areas outside in the beautifully maintained garden. The swimming pool is another great feature.

I would highly recommend this villa.

February 21, 2018
Unprompted review
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Reply from Travelopo

Thank you for your review Virginia, we love hearing feedback. We are pleased you enjoyed your holiday and that Travelopo was able to help find you great holiday accommodation.

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Rated 5 out of 5 stars

A great Holiday in Mallorca at Villa …

A great Holiday in 2016 Mallorca at Villa Gallardo from Travelopo with my Husband We both can't thank Travelopo enough.

February 7, 2018
Unprompted review
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Reply from Travelopo

Thank you for your review Lucy, we love hearing feedback. We are pleased you enjoyed your holiday and that Travelopo was able to help find you great holiday accommodation.

Rated 5 out of 5 stars

Stunning villa, great holiday :)

Thank you Travelopo for a wonderful holiday. Our villa in Majorca was simply stunning, and it was so easy to book and contact you with our queries.
Also a huge thanks for going back to the villa when I got back to the UK and realised I’d left my purse behind, you found it and posted it back - you guys are life savers!

February 7, 2018
Unprompted review
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Reply from Travelopo

Thank you for your review Jess, we love hearing feedback. We are pleased you enjoyed your holiday and that Travelopo was able to help find you great holiday accommodation.

Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant. Thoroughly recommend them

February 7, 2018
Unprompted review
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Reply from Travelopo

Thank you for your review Gwen, we love hearing feedback. We are pleased you enjoyed your holiday and that Travelopo was able to help find you great holiday accommodation.

Rated 5 out of 5 stars

Amazing villas!!

Every time when I go to Mallorca I book with Travelopo, their villas over there are amazing and in very good conditions. Russell offers good services and always available for our requests. Thank you and see you this year again!

February 6, 2018
Unprompted review
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Reply from Travelopo

Thank you for your review Joana, we love hearing feedback. We are pleased you enjoyed your holiday and that Travelopo was able to help find you great holiday accommodation.

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Rated 5 out of 5 stars

excellent

I would recommend this company to anyone.

January 30, 2018
Unprompted review
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Reply from Travelopo

Thank you for your review Adil, we love hearing feedback. We are pleased you enjoyed your holiday and that Travelopo was able to help find you great holiday accommodation.

Rated 5 out of 5 stars

Amazing treat and service

January 29, 2018
Unprompted review
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Reply from Travelopo

Thank you for your review Victor, we love hearing feedback. We are pleased you enjoyed your holiday and that Travelopo was able to help find you great holiday accommodation.

Rated 5 out of 5 stars

Excellent

Excellent – no reservations, I would recommend this company to anyone.

January 29, 2018
Unprompted review
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Reply from Travelopo

Thank you for your review Dave, we love hearing feedback. We are pleased you enjoyed your holiday and that Travelopo was able to help find you great holiday accommodation.

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