Travel Republic Reviews 

Travel republic or Net Flights have kept me waiting for a refund long outside their refund policy. They then wrote to me stating they will set up a bank transfer as the had internal issues and it would be 7 - 10 days to complete the transaction, this time scale has passed without any communication. I have emailed ther credit control team, you don’t get any acknowledgment. It’s truly terrible customer service from them.

Due to the conflict in Iran the holiday has been cancelled with Travel Republic on the 27th March i have still not received my refund. I have tried on several occasions to get a response to my query and still radio silence. I appreciate that there may be many customers in similar situations however not keeping customers informed is unacceptable. After getting through on the phone today they advise it will be at least another 2 weeks!! after escalating to the Manager John ( who would not give his surname) he said he would try to speak to a member of the finance team.... i expect radio silence again

Have booked numerous times with travel republic and their prices are always the best out there, easy to use website & keep you updated until your due to go, excellent service.

I had my trip cancelled by Travel Republic and have still not received my refund. I have tried on several occassions to get a response to my query and still radio silence. I appreciate that there may be many customers in similar situations however not keeping customers informed around timelines on refunds is unfair and concerning.

Just first class

Competitive prices
Full details
Trusted recommendations

UPDATE
I have now had contact via telephone, I should have received an email about change of flights but didn't, we have now cancelled the holiday and been told we will get a full refund.

I have a holiday booked with TR to the Maldives flying on 2nd May. I contacted the airline and they have no record of my booking. I am panicking that my money has been taken and my holiday not booked. They told me to contact TR but it's impossible to get an answer, tried phoning, emailing,fb messaging but nothing. This holiday is for our 20th wedding anniversary and I'm so stressed about it.

Easy to navigate and add on extras great price for the holiday I was looking for

Trying to check in easyjet flights for holiday booked through Travel Republic, we leave in 2 weeks & now I discover TP havent forwarded the easyjet booking details which they should have done in June 2025. Have been trying to contact Travel Republic on the phone & it's a nightmare..given up & now in despair. Never again BA Holidays from now on it is much safer

I booked my holiday for October 2026 last year, when I couldn’t get onto the app I eventually got through to the old Travel Republic who assured me that everything is fine, they would send me a link so I can a) get on line to manage the account and b) could print of my documents.
I was told that I should have been informed of the take over I wasn’t. I should have been given a new contact number and email I wasn’t. I am now getting anxious as my husband has to have an operation and I may need to cancel / move the holiday. Any help on how to get this information would be appreciated

Well...well...well...It has come to my attention that agents make a nice comission on the bookings when you do any amendments to your existing holiday,surely it's not legal.Hi

This is now my second review regarding the same booking, as unfortunately the situation remains unresolved.

I booked a flight, hotel and excursion through Travel Republic, and after disruption to my trip I was told my refund had been processed and would be received by a specific date. That date has now passed and I still have not received any payment.

Since my first review, I have continued to be passed between Travel Republic and Netflights with no clear confirmation of where my refund actually is or when it will be paid. Communication remains poor and inconsistent.

I have also been asked to provide my bank details via email for the refund, despite having paid by credit card, with no proper explanation as to why it cannot be returned to the original payment method. This is both unusual and concerning.

The fact that I am having to leave a second review for the same issue, with no resolution, says everything about the level of service.

I have now escalated the matter through my credit card provider and will continue to pursue this until resolved.

Very disappointing experience. It seems that the only way to get a quick response is via this site! (Even if it is a copy/paste generic reply)

Do not book your hotel with travelrepublic.co.uk. I booked a hotel which showed ‘free cancellation’. When I received the confirmation email it said ‘The free cancellation period has ended’!
Within the few seconds it took to add my booking details the website had apparently changed the hotel booking to ‘This rate does not allow any amendment or cancellation’.

I called travel republic and the reply was ‘‘Throughout the booking process and prior to confirming the purchase, the reservation was indicated as having cancellation fees’’. This is inaccurate. I have taken screen recordings of some of their hotels bookings advertising ‘free cancellation’ that change to ‘ This rate does not allow any amendment or cancellation’ just in the few seconds it takes to scroll down on your mobile to add your name and booking details. This is either a scam or a very bad glitch on the website. Either way the consumer is left out of pocket. I would warn others not to risk booking on travel republic.

Used TR several times, but since the take over communication is very poor. Tried to amend a booking in February and submitted a service request, got a reply 5 weeks later! Asked to call them to make changes but sat on hold for an hour and gave up. Tried to communicate via social media, but they are not interested about bookings made before January 2026 and told me to submit another service request. Still no response a week later. I have basically forgotten about the amendment now as it’s too late, however I am very concerned about paying the balance of our holiday as frankly I don’t trust the company anymore. I will be checking with the airline and hotel to confirm bookings and that payments have been made before I pay anything else. The last resort will be to raise a complaint with ABTA.
I certainly will never use this company again, there is no excuse for poor communication and customer service. TR you still have thousands of customers that booked prior to your acquisition. You need to look after them, they are your future customers and you are ruining your reputation. This needs intervention from senior management, with a clear action plan and communication to reassure your customers caught up in your very poorly executed acquisition. Get your act together.
Update: As this was an acquisition Travel Republic are still responsible for bookings made before the acquisition and are legally bound by ATOL and ABTA regulations. You cannot simply say it it nothing to do with us.
Putting out statements saying customers need to contact the previous owners is misleading as the owners are now you and you have the legal responsibility to deal with the bookings.

Do not use this company we are stranded in Spain as one of our friends in our party have not been put on the booking when a name change has been done we have been on the phone nearly a hour trying to contact them a manager at travel republic has supposed to have sorted the booking name change over and now we have got to pay for another room for our friend to go into I will remove this review when we have got someone to help us it’s a disgrace it has now cost us €421 for us to get our friend a room and the manager who was supposed to ring us on the 24th March still no call support off this company is very poor and we will be posting it on our social media to make people a
aware of this company...............
This review was put on here the 30th March 2026 still no reply from Travel Republic Travel republic have not been in touch about this situation. When we booked our holiday we booked it through Travel republic we wanted a name change and a manager was to supposed to have sorted this out changing names on a booking can't be that hard they were trying to say that we use a third party company and it was the issue with them in other words passing the buck I didn't book through some any third party I booked through Travel republic . They have my phone number on the booking I would like someone to ring me they will n ot answer the phone to me over an hour I was trying to get through to customer service when I was trying to check our party in on our holiday having to pay for our friend for another room because TRAVEL REPUBLIC have made this error is a disgrace please get in touch with us to get this sorted. One of the agents was called Karen , The manager who was trying to get the name change was called John and then there was another manager who was supposed call back 14 days ago still nothing . The reason why this review wasn't updated within 3 days was we were on holiday and was stressed out and wanted to wait till I was home before I added to this review.

BND/21968892

My Mum and Dad had to cancel their holiday to Krakow, booked with Travel Republic, because my Dad was having a triple heart bypass and a valve replacement, which is a huge operation.
They were communicating with Haydn at Travel Republic who confirmed that EasyJet had confirmed they were entitled to a full voucher refund. My Mum accepted this in December 2025. They have received no voucher and now Haydn from Travel Republic is not responding to something they are entitled to despite chasers.
My Mum and Dad have gone through a major operation with the stress and trauma of that and have had disgusting service from Travel Republic and others at this company. As if my Mum and Dad have not got enough to deal with, still going through the recovery process, and they’ve got the stress of this.
The reference number for this is above and Travel Republic have the chance to do something about it. This is made for and on behalf of G Morgan and P Morgan and I will update whether TR actually resolve it or not. Do the right thing.

I can see that Travel Republic are fobbing everyone off to the old owners. Just to be clear, the old owners are not responsible. travel republic as a company are responsible and so the new owners are responsible for the original bookings also.

Fantastic company, I have used them for group and own family bookings for around 15 years.
Website is straight forward and no messing. The price is what you pay.
Customer support has been nothing short of first class when I've needed them to help.

Always have had a great experience with travel republic. Whoever, today I tried to call them and was not having much joy getting through. After getting in touch with another department they arranged for a call back. Sorted my situation without any problems. Will definitely use them again.

Great company
Great offers
Been using TR for over 20 years

I booked a hotel only holiday with Travelrepublic ,unfortunately I was too ill to go. Travel Republic got me every penny of my booking back within a short time.
They didn't take any fee's.
I will always use this company, as they are one of cheapest.
I am fussy when it comes to room standards and I have not bee disappointed yet.