You're just the best and that's why I've been a customer of yours for over 10 years. The big problem is that the Samsung Galaxy phones I like are now too expensive for me and the thought of spreading... See more
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See what reviewers are saying
Their phone salesmen pretend to be an unrelated entity collecting data for surveys as a way to keep you on the phone. They then try to sell you a plan, pretending to recommend Tre solely for their Tru... See more
Company replied
I went with tre years ago as we lived out in the forest and they were the only company that had excellent connection for where we were. I was the only one in the family at the time using Tre, but ever... See more
Company replied
Great. I am enjoying the services. As your good customer, it is also good to review my monthly payment downwards.
Company replied
Company details
About 3 Sverige
Written by the company
Välkommen till Tre, en av Sveriges största mobiloperatörer med över 2,7 miljoner kunder!
Hos oss hittar du mobiler, mobilabonnemang och bredband som passar dig – vare sig du vill streama, jobba eller hålla kontakten med dina nära och kära.
Snabb och stabil uppkoppling är en av våra högsta prioriteringar, idag täcker vi över 80% av Sveriges befolkning med 5G! (baserat på folkbokföringsadress)
Contact info
Sweden
- www.tre.se
Fyndläge på Tre!
4.0
Great
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Never tell you the full details
They always give fault information from the customer service.the told me I need a one month notice to cancel a contact and which I did . Now in march I saw they still include charges. Secondly they send me a router with no cost and now because I terminal my contact I will continue to pay for it even thought they told me it no charges on it. So be aware when talking to tre seller and customer service. They just want to sell and keep you in captivity.
March 13, 2026
Unprompted review
Reply from 3 Sverige
Hi,
I'm sorry to hear about your experience. If there has been any misunderstanding regarding your notice period, charges, or the router, we sincerely apologize. You're welcome to contact our customer service so we can review your case and clarify the situation.
Thank you for taking the time to share your feedback with us.
Wishing you a nice weekend!
/Olivia
I changed my subscription plan and…
I changed my subscription plan and brought a new phone. I had good customer service. So I was happy about that.
March 13, 2026
Reply from 3 Sverige
Hi,
It’s great to hear that you’re satisfied with our customer service, and I hope you’ll enjoy your new phone! Thank you very much for taking the time to write a review😊
Wishing you a nice weekend!
/Olivia
No customer support at all
No customer support at all, bad web services which connections breaks. Cannot cancel subscription even if you move out from the Country. Think twice before signing up!
March 10, 2026
Unprompted review
Reply from 3 Sverige
Hi,
Thank you for your feedback. We’re sorry to hear that your experience with our customer support and web services has not met your expectations. Please note that subscription cancellation policies can depend on the terms of the agreement. If you have any questions, you are welcome to contact our customer service and we will be happy to assist you. You can find the available contact options for customer service at tre.se/support.
Wishing you a nice day!
/Olivia
customer service response is quick and professional
I’ve contacted customer service on two occasions and both times, issues were resolved quickly and professionally.
March 9, 2026
Reply from 3 Sverige
Hi Anna,
I'm happy to hear that you’re satisfied and that you received great help when you contacted our customer service. Thank you for taking the time to leave a review☀️
Wishing you a nice day!
/Olivia
Scummy sales tactics
Their phone salesmen pretend to be an unrelated entity collecting data for surveys as a way to keep you on the phone. They then try to sell you a plan, pretending to recommend Tre solely for their Trustpilot score. They also keep fear mongering about how other companies would treat you if you don't switch to Tre.
March 3, 2026
Unprompted review
Reply from 3 Sverige
Hi Nicholas,
Thank you for taking the time to leave us a review!
I’m truly sorry to hear about your experience. What you describe is not the way we want our sales conversations to be conducted, and we take feedback like this very seriously.
Please feel free to contact our customer service directly so we can look into this further and address your concerns.
Have a nice day!
/Tilda
Connection is unstable often even when…
Connection is unstable often even when inside the city which has not been the case with other operators. The internet speed goes down often whicj dows not make much sense inside town
March 3, 2026
Reply from 3 Sverige
Hi Ahmed,
Thank you for taking the time to leave us a review!
I am sorry if you are experiencing connection problems. Please feel free to contact our customer service for further assistance. You can find our contact information through this link https://www.tre.se/support#kontaktaoss
Hope you have a nice day!
/Tilda
Bra!!!!!!!
March 3, 2026
Reply from 3 Sverige
Hejsan Veljko!
Tack snälla för ditt omdöme till oss, det betyder mycket😊
Jag önskar dig en fin dag!
/Tilda
Just a very good reliable supplier.
February 11, 2026
Reply from 3 Sverige
Hi Penelope,
Thank you for your positive feedback!
We are så glad that you are pleased, thank you! 😊️
Have a great day!
/Olivia
Reply from 3 Sverige
Hej Nils Henry,
Tack för ditt positiva omdöme.
Vad kul att du uppskattade informationen!
Ha en fin dag!
/Olivia
Reply from 3 Sverige
Hi,
I'm glad to hear that you're happy! Thank you for your review☀️
Wishing you a nice day!
/Olivia
Unfair Billing After Contract Expired
My subscription with Tre ended in January 2026. Approximately one year before the expiration date, I contacted their customer service and clearly informed them that I would switch to Telenor once my contract ended. I even asked if they could offer a better deal.
When January arrived, my subscription expired and my number was successfully transferred to Telenor. My Tre service was no longer active, and I did not use it at all.
However, in February, I received a new invoice from Tre. I contacted customer service and was told that I should have called again one month before the contract ended. This makes no sense, as I had already informed them in advance and the contract had officially expired.
Billing a customer for a service that was neither active nor used is highly concerning and unacceptable. I expect this issue to be corrected immediately.
February 12, 2026
Unprompted review
Reply from 3 Sverige
Hi Mehmet,
It’s very unfortunate to hear about your experience, and I’m truly sorry if there has been any misunderstanding!
You are more than welcome to contact our customer service, and we will be happy to help you review the matter. You can find our customer service contact options at tre.se/support.
Thank you for taking the time to share your feedback with us, we take your concerns into consideration.
Wishing you a nice day!
/Olivia
All always went fine with Tre. So I will not change.
I used Tre already many years for my two phones (including internet) and I was a happy customer. But my earnings went down, so I was searching for a cheaper firm. But hm.... It's always a risk to change phone company. I told Tre that I had to change firm. But then they offered me a very nice solution. So I am sure I will stay a very happy customer with Tre for many years! Thanks for the service.
January 16, 2026
Reply from 3 Sverige
Hejsan Herman,
Thank you for your review!
We truly appreciate your loyalty over the years and are glad we could find a solution that works for you. It means a lot to hear that you’ve been happy with our service, and we look forward to continuing to support you in the future.
Have a nice day!
/Tilda
Reply from 3 Sverige
Hi Amina.
Thank you for your review.
We’re pleased to hear that everything is good and that you have a positive experience.
Best regards
/Lovisa
Service bra
February 4, 2026
Reply from 3 Sverige
Hejsan.
Tack för ditt omdöme.
Vad roligt att du är nöjd med oss och vår service. 😀️
Önskar dig en fantastisk dag!
/Lovisa
STAY AWAY FROM TRE AND CELLET!!
STAY AWAY FROM TRE AND CELLET!!! Be carefull with Tre and Cellet! Tre and Cellet is a spam! I sign the contract for 24months for 2 kids safety watches ZTE 2 Pro and it went that tre don’t have the watches to sell. Now I’m without my purchase, tre dont want to cancel my subscription and everytime I try to fix the issues with customer service, they telling me that they must check something and they will call me back, then they never call back! Now is a month passed away with my fight with tre! No support from them! Now tre support will write here” sorry to hear that, contact our customer service and we fix the issue” then when I will call them they will say „ we will call you back!?!? SPAM! Stay away from Tre!
December 24, 2025
Unprompted review
Reply from 3 Sverige
Hi,
Thank you for leaving us a review.
I’m sorry to hear about your experience and that you haven’t received help with your matter. Through Trustpilot, we can only respond to your review and unfortunately do not have the ability to provide support. I understand that you do not wish to be referred to contacting our support by phone again, as you previously did not receive help, and I’m sorry about that. However, we do need to refer you to call us in order to get assistance in reviewing the matter, as Trustpilot is not a customer service channel but only a platform for responding to reviews.
Thank you for your understanding.
Have a nice day!
/Olivia
I ordered Iphone 17 pro on 21st January…
I ordered Iphone 17 pro on 21st January and its 28th January today and i have not received my new phone yet. Postnord says that last entry to them was in 22nd January and they are not sure when it will arrive.
I called Tre to ask status and tre said ”its on way” which is been a week. I tried to ask if they can give me more info then they put me in hold and after they comeback said same thing then i asked to cancel this order and order new phone hoping it would come in 1-2 days. The agent said he ordered and in order to cancel the current order he will forward me to the other department which deals with cancelling orders. Then i was on queue for approx 30 mins and once i got connected he said same thing ” on its way” then i asked same thing to cancel order he said he cant do that i told him about the other agent but he could not help me and said contact postnord. Then i agains asked he said he will contact via email.
So in total i wasted 1 week waiting for my phone and still waiting and then wasted 1 hour and get not help no support no resolution.
I am going pakistan and once i will be back i will cancel my 3 subscription. I have been using 3 for last three years.
January 28, 2026
Unprompted review
Reply from 3 Sverige
Hi,
I'm really sorry for the inconvenience and for the issues you’ve experienced with the delivery! We understand your frustration and take your feedback seriously. If you still have any questions or need further assistance, you’re more than welcome to contact our customer service again.
Thank you for sharing your feedback with us.
Wishing you a nice day!
/Olivia
Reply from 3 Sverige
Hi Stan,
Thank you for your positive feedback! I'm glad to hear you’ve had a smooth experience with our services😊
Wishing you a fantastic day!
/Olivia
Competence with a smile..
I am very happy with 3 Sweden they are polite effective and competent when quiring their personnel on phone or in the Shop here in Borås. If I have had an issue that needs solving or any problems they always resolved them without fuss and promptly ..
January 5, 2026
Reply from 3 Sverige
Hi Bruce,
Thank you very much for your kind feedback! I'm delighted to hear that you’ve had such positive experiences with our team, both over the phone and in our Borås store☀️
Wishing you a nice weekend!
/Olivia
Reply from 3 Sverige
Hi Radu,
Great to hear that you're happy and that the seller made such a positive impression! Many thanks for taking the time to leave a review☀️
Wishing you a nice day!
/Olivia
Reply from 3 Sverige
Hi,
It’s great to hear that you’re happy with us as your operator! Many thanks for taking the time to share your feedback.
Wishing you a nice day!
/Olivia
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