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TrendSpider Reviews 

809
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 488 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and friendly demeanor, often highlighting quick and effective responses. Many people found the customer service outstanding, noting the team's proactive assistance and dedication to resolving issues promptly. Reviewers appreciate the platform's rich features and the overall high quality of service provided, which significantly enhances their user experience. However, some customers also noted that the platform, while feature-rich, can be complex or not intuitive for newcomers. A few other people also felt that certain key features, such as scanners or AI alerts, did not work as expected or were not suitable for their specific advanced needs, and some found the video tutorials poorly made.

What people talk about most

Staff

People report positive experiences with staff, highlighting the team's responsiveness, helpfulness, and... See more

Customer service

Consumers consistently report positive experiences with customer service, highlighting their professionalism,... See more

User experience

Reviewers highlight positive aspects of user experience, with many praising the platform's powerful features,... See more

Response time

Reviewers mention positive feedback about response time, with many customers consistently praising the quick... See more

Service

Customers had positive experiences with service, often describing it as awesome, very helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Trendspider is a great software. Auto-drawing trendlines from their Trends feature save time and remove bias from charting. Other features like Chart patterns and Candle Patterns are also invaluable.... See more

Rated 5 out of 5 stars

Trendspider is an amazing tool for investing. I have used it for four years and can't say enough good things about it. And they are constantly adding great new features to enhance your experience. Ad... See more

Rated 5 out of 5 stars

Only a trial now, but very much liking what I see. Lots of options on TS, but I have a feeling anything can be done and scanned for. I bumped into a few difficulties trying to set up my scanner, thoug... See more

Rated 5 out of 5 stars

I’ve been using Trendspider for over 5 years now. I can’t imagine buying or selling a stock, etf or crypto without this tool. I’m a long term “buy and hold” investor with swing trades mixed in and bet... See more


Company details

  1. #36 of 352 best companies in Software Company

About TrendSpider

Written by the company

TrendSpider is the most comprehensive technical and investment research and analysis platform on the market, combining a wide range of enterprise-class capabilities in a single, unified platform.

Customers can view real-time data, perform automated analysis, scan the market, and backtest strategies effortlessly.

The platform is designed to meet the needs of both all investors - from retail traders to hedge fund portfolio managers and full time professional traders, offering powerful tools and features that were previously inaccessible or prohibitively expensive.

With TrendSpider, users can optimize their trading strategies and make more informed investment decisions with confidence.

Contact info

4.8

Excellent

TrustScore 5 out of 5

809 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 84% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(809)

494 reviews in the last 12 months

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Rated 5 out of 5 stars

TrendSpider is a powerful tool

TrendSpider is a powerful, automation-driven charting platform that streamlines technical analysis and backtesting for serious traders. Amazing customer service especially from jJustin

July 4, 2026
Unprompted review
Rated 5 out of 5 stars

Impressive technical support

Super impressed with the tech Support I received from Justin. I was having difficulties annotating some stock charts, and Justin provided direction to resolve the issue, and more importantly, provide snapshots to show exactly what I needed do. Plus, response times where within minutes, which I was not expecting. Exceptional Customer Support from Trendspider.

June 11, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Service and True… Exceptional Service and True Dedication!

Exceptional Service and True Dedication!

I want to express my deep gratitude to this wonderful person for helping me change my email. They provided exceptional service and finished the job perfectly. What amazed me the most is that they went out of their way to assist me and complete the work even outside of regular working hours! This shows true dedication and a high level of customer care. A well-deserved 5 stars. Highly recommended!

July 3, 2026
Unprompted review
Rated 5 out of 5 stars

Onboarding Review

Onboarding Review

Just had an onboarding session with James - as I'm a fairly new trader he was very patient and ran through several aspects of what Trend Spider can do (which is incredible but as a Newbie there is a bit of a learning curve). Thoroughly recommend trying it out. Very impressed with customer service - James was fantastic.

July 2, 2026
Unprompted review
Rated 5 out of 5 stars

Very timely support

Received very timely support & outstanding customer service by Justin. I work with a lot of service and product providers, and I can honestly say this one stands out above the rest — top-rated, bar none !

June 30, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing support

Amazing support from people like Justin. You simply need to reach out for help. One of the best scanners, coding, and backtesting programs I’ve used. Behaves like nobody else on mobile. Love Trendspider.

June 28, 2026
Unprompted review
Rated 5 out of 5 stars

Trendspider

This company is great when it comes to Customer Service and tries its best to help you succeed in Trading. Justin , at Trendspider , was a great help and reached out to schedule personalized training.

June 27, 2026
Unprompted review

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