I fitted a triflow in my previous house 25 years ago. Having moved I am fitting one in my new house. The quality is superb, replacement valves were available when finally they were needed, and the fi... See more
Company replied
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Review summary
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Placing my order and response was timely and efficient. Thank you As I reside in Ireland I had to pay customs duty plus a handling fee, total E19.20. it added to the cost of the filter. While I unde... See more
Company replied
Unfortunately I ordered the wrong filter. When I last changed it the only one I was aware of was a screw fit. Now it seems there is also a push fit version, which looks almost identical, except no th... See more
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My recent experience with Triflow was ordering the latest 6-monthly filter replacement together with the 2-yearly O-ring replacement. I've rated them 5 stars because, as usual, they delivered the... See more
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Company details
Written by the company
Triflow Concepts Ltd was founded in 1978, developing the world’s first and patented Filter system with a dedicated waterway. Since then, Triflow Concepts Ltd has been at the forefront of Filter Technology. Katadyn Group is an award-winning, world leader in water safety products. Using a pioneering 4 stage filtration process guarantees you the highest quality filter water in your home. All our water filter systems use the Katadyn filter cartridges, and our excellent working relationship with Katadyn Group means we can continue to develop our systems.
Contact info
Pensnett Estate , DY6 7FT, Kingwinsford , United Kingdom
- 0800 999 3959
- info@triflowconcepts.com
- www.triflowconcepts.com
4.5
Excellent
279 reviews
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Replied to 50% of negative reviews
Typically replies within 24 hours
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I am still waiting for the filter to be…
I am still waiting for the filter to be delivered!
May 30, 2025
Reply from Triflow Concepts Ltd
Hello John,
Apologies for the delay on your filter delivery.
Unfortunately there was a mistake on your address, this has now been rectified and your filter has been placed onto 24hrs tracked.
You should receive this delivery by Tuesday 3rd June.
Again apologies for the mix up.
Thank you
Triflow Concepts
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Once I was able to find the right…
Once I was able to find the right contact, everything went smoothly. We are a U.S. customer. Our NYC distributor/sales outlet was not very helpful in directing us. Eventually we made it all work through the website.
May 15, 2025
Reply from Triflow Concepts Ltd
Hello Karen,
Thank you for your feedback.
If you have any issues in the future ordering your filters then please get in touch with our team.
Thank you
Triflow Team
Quick processing and delivery
May 15, 2025
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
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Keep the customer informed.
Efficient and keep the customer informed.
I get well-timed reminders on when to order replacement filters. And then I got phone call about replacing the O-ring which I had done once before. Everything ordered and I am impressed. I really like that!
May 16, 2025
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Good communication when ordering and…
Good communication when ordering and fairly quick deliveries
May 6, 2025
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
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Excellent service from this company …
Excellent service from this company very helpful with enquiry re ordering
May 7, 2025
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Difficult to get stainless steel casing…
Difficult to get stainless steel casing open to insert new cartridge.
May 6, 2025
Reply from Triflow Concepts Ltd
Thank you for your review. We're sorry to hear you had trouble opening the stainless steel casing. We appreciate the feedback and will pass it along to our design team. If you'd like assistance or have any questions, our support team is happy to help.
Thank you
Triflow Team
Your online help person was helpful…
Your online help person was helpful when I realized at the time of ordering, I forgot to ask for package courier reference no, the person remembered to email the info afterwards. Many thanks to him/her!
March 31, 2025
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
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Helpful info on correct part to buy
Helpful info on correct part to buy. All fitted and works ok.
April 7, 2025
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Quick and efficient delivery
Quick and efficient delivery. 10per cent discount for loyal customers was a bonus.
March 31, 2025
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
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Very prompt and helpful advice received
Very helpful and instructive comments received from the General Manager Mike Southall regarding type, and method of installation, for our new filter cartridge.
March 28, 2025
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
New replacements delivered on time.
March 31, 2025
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
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