trivago Reviews 979

Evidence TRIVAGO is out of touch...
" Only £210 a night on my favourite site".
"ONLY" - two hundred and ten pounds??!! Only?? Just a couple of hundred quid - and this is said in the advert like this is a steal!
"Favourite site". In the current economic climate - who has a "favourite site"?? This suggests people are spending just £210 a night so regularly, they have a favourite site..
How about an advert for the real world and normal folk like me.
Only two hundred and ten on my favourite site...
It is so out of touch I dont actually hear the Trivago deal.

Trivago is based on lies. They sucked me in with a "too good to be true" rate for a hotel I was looking at. When I clicked through it was available up until I went to pay then it said offer expired and promptly doubles the price. Once could be genuine but a week later they were doing the same again for the same hotel for the same dates, I tried again and surprise surprise the same thing happened. This experience will make me steer clear from now on.

Put off before even starting Why do advertisers think using Americans to advertise in GB is good no is the best way to stop us using their product

Shame I can't give 0 star , this website said that the hotel had a room free when there wasn't one then proceeded to take the money and there's no easy way of getting a refund . DO NOT USE THIS SERVICE

will never use Trivago again .I though i had booked a hotel for a family event . But got no confirmation e-mail despite the money having been taken.

I phoned the Hotel directly . The only booking they had in my name was for 3 months earlier and the wrong dates. I had definitely not booked these dates .

Trivago refused to refund the money or acknowledge there mistake. I lost over £100. Expensive lesson learnt. I will not use them again

I re booked directly with the Hotel and it was cheaper .

SCAM website Runaway!!!

Unfortunately I didn't see the reviews here before I book with them, I ended up here as victim as thousands of customer who wrote the review.

I paid for the total stay, and The hotel then found no reservation under my name, saying the voucher number I have received by them is FAKE!!

Lost my money and put in so much stress and ruined my trip.

Voucher number is: 16543453693

I have sent email to all management and customer service. and NEVER received a response.

Trivago is SCAM

SCAMMERS

Click bait website! Their prices are fake! Do not trust them all they want is your click to their affiliate sites and once you clicked they get kick backs from that hotel forever from your booking even though the advertised price is incorrect. Shady tactics to get you to click, making it look like its cheaper until you click the link and it changes to the real price that is more expensive. Might as well book direct!

Downrating as it keeps showing up in my Amazon prime ads.

AVOID!
Like many others, I paid for the same room twice because Trivago is a total scam. I am suing.

Not the service, but the annoying puerile television adverts with the American men with the glaringly white tombstone teeth (obviously false so why should we trust THEM) and the smarmy smiles. All my friends say they do not use Trivago because of the awful adverts.

Every single time I use this shite comparison website, they are more than double the price of other sites.
HOW are they getting away with those crappy, lying adverts??

The use of AI will forever be a stain on your brand reputation. I will never be using trivago again. Hire real actors for your commercials!

We booked and paid for a room at the London Hilton Park Lane four weeks in advance of staying at the hotel where me and my wife attended a prestigious evening function. The first night was booked by the function hosts and we paid for a second night through a Trivago search and where Algotel was chosen as the selling agent.

On arriving at the hotel they informed us Algotel had cancelled our room for the second night and it took numerous phone calls in long phone queues to a foreign call centre and additional follow up emails over our first day and evening in London which spoilt our whole break. We were so worried we did not have anywhere to stay the following day or night as the hotel could not confirm any rooms would be available if we left it to long to re-book and pay again!

It was eventually resolved the following morning, however this whole experience was so stressful with us not knowing where we stood with regards to our booking and we will never use Algotel or Trivago ever again and with Trivago being a very visible operation with a prominent national presence on TV, I don't understand how they do not vet thier travel partners where these organisations are clearly operating outside any customer focused quality delivery service.

Booked a hotel it said no payment until 3 days before it’s booked for April they took the money instantly can’t get it back trivago now passing the buck first time and last time will ever use trivago

The Swans nest Stratford-upon-Avon
My partners 70th birthday!
Lovely hotel, very friendly helpful staff, lovely clean & spacious room!
Great location to theatres & restaurants!

We booked our accommodation through Trivago in April ‘25 for 14 nights arriving on New Year’s Eve 2025. We paid in full and had immediate confirmation.
Upon our arrival at our chosen hotel we were told that there is a problem with the booking and our booking had had to be cancelled!
Since May ‘25 the hotel had endlessly emailed Trivago to say that it was closing for refurbishment and that they couldn’t cover the whole 14 nights. The hotel graciously offered a different hotel with an upgraded room for the inconvenience and continually raised the issue with Trivago throughout 2025. Trivago neither forwarded the information to us or responded to the hotel. Eventually around December 14th our reservation was cancelled by the hotel and a full refund given. The hotel manager said that they had been so worried that we would turn up and here we were! They were now fully booked so couldn’t offer us any accommodation even for one night.
I was on the phone to the Trivago helpline for 6 hours on NYE asking to be helped with accommodation, for context I explained that I am a wheelchair user and my husband and were feeling stressed but despite promises of call backs and assistance none came, at this point logging into the Trivago booking site from our confirmation email showed our booking still live.
The hotel receptionist even found a hotel close by that had availability but Trivago wouldn’t make the booking for us. After being up since 3am we were mentally and physically exhausted, hungry, thirsty and so worried about being in debt or on the street. The next flight home wasn’t until the next night so we were proper stuck.
At 9pm our only option really was to book the available hotel and try to claim the money back, however as far as Trivago are concerned once we had confirmed that we were staying elsewhere it was even less of a priority. Now the situation is that they do not answer emails or try to resolve by phone. This has left us in serious financial trouble through no fault of our own or the original hotel. Do yourselves a favour and learn from our experience and *do not* use Trivago for accommodation.

i think all they do is pass you to a so called cheap site, where they take all your contact details (probably to sell to someone) then say the rooms gone and you get given a choice to pay full wack anyway , have tried them 4 times now always get the same result , wont be trying a 5th !

fooling the public?
may 18/25 looking and city garden hotel in makati without b fst for 2 people basic room .AGODA £250 TRIVAGO £296 so wheres the cheapness they advertise on TV,this is misrepresentation and should be put right by trivago before they give out wrong info.

Very poor service. Booked online for same day accommodation, 2.5 hours later, no confirmation.

Called and agreed refund, booked direct with hotel.

On arrival, booking had still been made despite agreement to cancel because they couldn’t confirm.

Now I’ve paid twice and they’re using generic replies to messages, without reviewing details.

Hotel have confirmed they have not taken payment from digital card.

12094115 is my booking number.

has anybody ever got a cheaper price from trivago? I stay in hotels frequently and checked hotel trivago multiple times they are actually more expensive. Why do you keep putting your advert on the TV saying we can save money when we clearly can’t? You’re just another scam artist company