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Review summary

Created with AI, based on recent reviews

Evaluating 93 reviews, most reviewers were let down by their experience overall. Many people found that there were discrepancies between advertised and final prices, and some even reported finding better deals by booking directly with hotels. Customers also frequently encountered issues with the booking process, including a lack of confirmation emails, incorrect hotel reservations, and difficulties with cancellation and refund processing. The minority of people were dissatisfied with the website's functionality, noting a lack of essential filters and difficulties in contacting customer support, often leading to unresolved queries and generic responses. Some people also felt that the payment process was problematic, with instances of multiple charges or difficulties where hotels reportedly did not receive payments, despite customers having paid in full.

What people talk about most

Booking process

Customers consistently note ambiguous experiences with the booking process. Many reviewers report issues such... See more

Website

Users describe negative interactions with the website. Many reviewers report issues with misleading... See more

Price

People report negative experiences with price, often finding that advertised rates are misleading. Many... See more

Payment

Clients share negative opinions on payment, with many reporting issues such as money being taken without a... See more

Customer communications

Reviewers highlight negative aspects of contact. Many customers report that their messages are ignored, and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Booked hotel through Trivago. Screenshotted the correct booking confirmation BUT then emails came through from Algotels for a hotel more than 30 miles away. Have been back and forth with Algotels who... See more

Rated 1 out of 5 stars

Caught them out a few times now with advertising false pricing, they will advertise a supplier who can sell you at room at say £50 but when you click its jumped to £55. Not on every transaction mind... See more

Rated 1 out of 5 stars

Very poor service. Booked online for same day accommodation, 2.5 hours later, no confirmation. Called and agreed refund, booked direct with hotel. On arrival, booking had still been mad... See more

Rated 1 out of 5 stars

has anybody ever got a cheaper price from trivago? I stay in hotels frequently and checked hotel trivago multiple times they are actually more expensive. Why do you keep putting your advert on the TV... See more


Company details

  1. Price Comparison Site
  2. Travel Aggregator

Written by the company

trivago is a leading global hotel search platform focused on reshaping the way travelers search for and compare hotels and alternative accommodations. Incorporated in 2005 in Düsseldorf, Germany, the platform allows travelers to make informed decisions by personalizing their hotel search and providing them access to a deep supply of hotel information and prices. trivago enables its advertisers to grow their businesses by providing access to a broad audience of travelers via its websites and apps. As of March 31, 2018, trivago has established 55 localized platforms connected to over two million hotels and alternative accommodations, in over 190 countries.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

979 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Very Useful

Use this company all the time - very useful. A few of the companies they compare to are not so good, but you learn to avoid those.

January 18, 2024
Unprompted review
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Rated 1 out of 5 stars

Clearly being used for social housing

Clearly being used for social housing. Some peculiar customers with a mildly sinister atmosphere. Lovely staff though (although there was complete indifference from the young male members of thigh team). For personal reasons I have had to choose this particular hotel due to the proximity. Never going back though. I’m a regular IHG user and have a clear understanding of what to expect from the brand and hotel range.

January 11, 2024
Unprompted review
Rated 5 out of 5 stars

Trivago

Trivago, once a Blue, always a Blue.
You painted London Blue
Thanks 4 ur support when everyone was against the Blue

January 3, 2024
Unprompted review
Rated 1 out of 5 stars

Carahena punta del Ray…

We stayed at the Carahena punta del Ray hotel in Las camellias Tenerife.
We stayed from 11 December till on the 12th, I had gone for walk, and my partner was on the balcony, when she heard the wardrobe door open and the bleeping in the room safe, thinking it was me she came back into the room, to discover a member of the hotel staff in the room, and disturbed her from taking passports and money from the safe.

I complained tobthe reception of the hotel, they did nothing, there is a code of conduct hotels follow, this failed to happen, and the Tui reps did nothing, DO NOT STAY AT THIS HOTEL, your safe is not secure from the hotel staff.

December 11, 2023
Unprompted review
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Rated 1 out of 5 stars

Wimborne Dancing Moose…

What a cracking night to be spoilt by a jumped up manager who insist on saying no.
Manager content on sticking to rules that when serving along the bar and coming to 2330 anyone else is not relevant although we waited a good 10 minutes. This is the main part of a poor review the manager was to say the least very unsympathetic to us. So much so that I had to speak to the security guard and assure him that there was no need to eject us.(managers choice) Great but the manager came out behind us shouting abuse. Hall and Woodhouse is this acceptable to you. I have never been treated so badly that I or my family would be treated this way.
PS I know you have to clear the bar at 1159 but really stood waiting you should be ashamed to treat valuablecustomers this way.

December 16, 2023
Unprompted review
Rated 4 out of 5 stars

Tribe Hotel Canary Wharf

Stayed at the new Tribe Hotel in Canary Wharf for a long weekend. Only opened for just over a year. Rooms small and compact, but very clean. If you are not spending too much time in your room and want to explore London this is one of the nicest hotels we have stayed in. Within a very easy walk of the tube to go off and explore other parts of London and within a 20 minute walk of the Thames if you want to use the Boat Taxis, which we did to go to Battersea PowerStation (what a fab day that was and Lift 106 is brilliant if you are not too worried about heights). Hardly any traffic in the area of the hotel so quiet and peaceful with plenty of shopping centres and places to eat within a very short distance walking. We stayed on a B&B basis and although the breakfast left a little to be desired with regard to being kept hot, there was plenty of variety to eat both hot and cold. We had lunch and evening meal once and on both occasions the food was enjoyable and the prices were reasonable. All in all a very nice place to stay away from the hustle and bustle of central London but within easy reach of many of the iconic landmarks/areas - we will stay again the next time we go to London

December 1, 2023
Unprompted review
Rated 4 out of 5 stars

Very good comparison site

Very good comparison site - managed to save over £15 compared to other comparison websites. Got a small double room in the centre of Harrogate for under £50 - bargain!

November 11, 2023
Unprompted review
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Rated 3 out of 5 stars

Used Trivago to book hotel in Glasgow

Used Trivago to book hotel in Glasgow, the site took me Algotel site and we booked the rooms. Waited for confirmation from Algotel but got none. Having read reviews about them I got worried and called the hotel directly to check if they had bookings for us and happily they confirmed we had bookings.
So for us it all worked out but shame on Algotel for causing us anxiety.

September 7, 2023
Unprompted review
Rated 3 out of 5 stars

Boat trip in Prague with dinner and music

Trip is about 1hr and half. Its buffet and does NOT include drinks so be aware of this. Food is a bit bleh and depending where you are on the boat you can't hear it and when I did hear it as he was outside the toilets I was glad I couldn't hear it where I was sitting.

September 26, 2023
Unprompted review
Rated 1 out of 5 stars

First Impressions to the customer matter.

Well the reason I'm writing this review is so that it may prevent any other couples/guests going through what we did.
My partner had booked Pengarreg Fawr Farmhouse a few months ago possibly in July the booking was for a luxury cabin with hot tub. Unfortunately due to an incident in work that I had to deal with we left a little later than expected but put the address into the sat nav which said it would take one hour and forty seven minutes.
We got there at the time given but the address given took us to every farm in the area except the right one and in circles, mind there isn't a good visible sign at the lane entrance which is impossible to notice in the dark (see photos).
When we got there we noticed it wasn't the cabin we booked the place hadn't been cleaned or heating on and looked like a Halloween grotto with all the cobwebs and dead and living spiders. It doesn't help having gaps everywhere that haven't been sealed. We paid £283 for somewhere that didn't even have complimentary tea and coffee a 70's microwave, fridge and nearest pub about ten miles away, the one nearest (The Falcon) is closed
They obviously didn't know we were coming or checked through Booking.com but we did notice when leaving that there was someone staying in the cabin we had booked STAY CLEAR OF THIS PLACE only thing it's good for is catching a cold or COVID.
We wouldn't of given it any stars if it wasn't for the hot tub.

September 22, 2023
Unprompted review
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Rated 2 out of 5 stars

Roast Lancaster

Roast Lancaster, a great little shop and reasonably priced food, the thing I'd say is for them to improve the ham hock joints, there so salty there really impossible to eat unless of course your into salt in a big way.

September 15, 2023
Unprompted review
Rated 1 out of 5 stars

Trivago couldn’t care less

Not happy this company pass you though to company’s who just scam people , they use Algotels who take your money but don’t a service, when you arrive at the hotel the room was never booked , they don’t answer calls or emails and trivago just fob you off

September 4, 2023
Unprompted review
Rated 1 out of 5 stars

Be warned!

No air con checked out early as room was so uncomfortable.
Then even though 'Free parking' we get a parking fine for £100.
No help at all from hotel Premier Inn at Polegate.

August 19, 2023
Unprompted review
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Rated 1 out of 5 stars

AXA/Swift car insurance & Vizonnetwork

Vizonnetwork on behalf of AXA car ins if I did not accept their repairer (Evans Halsgaw Gateshead) I would have to travel 25 mile to Cramlington or 35 miles to Darlington to have new bumper fitted from an accident 8/7/23. and find my own way home. They were not interested in my age or health until I complained bitterly that it could be classed as dangerous she agreed to look in to it further. Shocking c/s from all AXA appointed departments through this awful car repair

August 19, 2023
Unprompted review
Rated 5 out of 5 stars

Best Restaurant in Edinburgh

I spent my virgin voucher at Gordon Ramsay"s Bread Street kitchen in Edinburgh.
A three course meal for 2 was superb.
Good 10/10 and our waitress Silvia was rxeally lovely.
Absolutely awesome experience best restaurant in Edinburgh by far.

July 27, 2023
Unprompted review
Rated 1 out of 5 stars

Horrible experience

I stayed in hotel Petra village Crete Greece and was the most horrible experience ever, the room was very dirty, blood stained in the mattress and bed sheets, , I lost all my holiday money with Jet2 and return home after 3days , so devastating 💔💔💔💔💔💔😢 I feel like I have been scammed 💔😢😭
After 2 days I slept on the beach, the 3 day they give me a second room, as I had my first shower the bathroom was flooded, I decided that night I would came back home, lost all my money,jet 2 don't want to give me my money,
Took jet 2 almost to reply to me

May 25, 2023
Unprompted review

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