Truecaller Reviews 

253
TrustScore 2 out of 5

2.0

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Review summary

Created with AI, based on recent reviews

Evaluating 62 reviews, most reviewers were unhappy with their experience overall. Many people found the app intrusive and annoying, often interfering with basic phone functions like making or answering calls. Customers frequently reported that the app failed to block spam or scam calls, with some even experiencing an increase in unwanted calls immediately after installation. Additionally, people expressed concerns about poor customer service, issues with auto-renewal, and the app's handling of personal data. However, some customers also noted that they were very satisfied with the app's performance. These users found it helpful for identifying callers and effectively blocking unwanted numbers.

What people talk about most

Application

Reviewers highlight ambiguous aspects of the app, with some users expressing extreme dissatisfaction, citing... See more

Customer communications

Users describe negative interactions with contact features, with many reporting issues such as the app... See more

User experience

Customers had ambiguous experiences with the user experience, with some finding it very helpful and easy to... See more

Service

Reviewers mention negative feedback about service, with many describing it as "terrible" and "useless."... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Complete scam. Opened up the pre-installed free app, it confirmed my number and within one minute I had a spam call from a number in Poland. I very rarely, if ever, get scam calls yet with this app I... See more

Rated 1 out of 5 stars

Gets in the way of answering calls Hate when you hang up the numbers keep popping up. To much advertising which nobody pays attention! The only advantage is the caller ID with spam calls. The text mes... See more

Rated 1 out of 5 stars

I signed up for this little tool to stop an amazing amount of spam calls I was getting and spam texts. This software did little to stop any spam calls. It did allow me to block calls, unfortunate... See more

Rated 1 out of 5 stars

I subscribed and paid for premium protection, at first all unknown callers were blocked but recently this completely changed. Poor response from the support team and spam calls not flagged or blocked... See more


Company details

  1. Software Company

Written by the company

We make it easier to know who’s calling and why. From identifying unknown numbers to stopping scams, Truecaller gives you the tools to communicate safely and with confidence.


Contact info

2.0

Poor

TrustScore 2 out of 5

253 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.0

All reviews

(253)

79 reviews in the last 12 months

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Rated 5 out of 5 stars

Best phone app ever

Best phone app ever. All these bad reviews need to be taken down, all the reasons they're giving are false or because of stupidity.

October 23, 2021
Unprompted review
Truecaller logo

Reply from Truecaller

Hey there, thanks for the support. We'll do our best to turn their negativity into positivity.

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Rated 1 out of 5 stars

Trucaller (India & Sweden)

I am NOT registered with them but Trucaller (India & Sweden) appeared on my Wilyfox phone call page and stops me making calls other than to my contacts. All attempts to remove it via their advice have not been successful. I have had to purchase a new phone to return to normal calling protocols.

October 13, 2021
Unprompted review
Truecaller logo

Reply from Truecaller

Hi Brian, this sounds so strange. Also sorry to hear that we haven't been able to solve this for you. We would have wanted to explore this a bit more to understand what has happened. If you are not using Truecaller, we should not be able to appear on your phone. Please let us know if we can help in any way. Kindly the Truecaller Team

Rated 1 out of 5 stars

I have tried for three months to remove…

I have tried for three months to remove this from my phone.
I never wanted it, hate it, and, have tried, many times to get it off my telephone.
Instructions from TRUE CALLER DO NOT REMOVE IT FOR MORE THAN A COUPLE OF DAYS!!!!!
If anyone knows how to get rid of this app., please do advise me.
We have had their instructions, they do not work.I am still stuck with this. It has illegally, completely blocked my telephone, I cannot get or make a call.
WHO ARE THESE PEOPLE????
When I bring up my telephone, all I have is a full screen of TRUE CALLER, and that is all, it DEMANDS
that I "CLICK HERE" to install. I was able to remove the App, and then go to their Website via email, and unsubscribe/delete it there as instructed by them, per email.
I am still locked. I see they are in India.........
Any help appreciated.Would I recommend, NO, never.

September 7, 2021
Unprompted review
Truecaller logo

Reply from Truecaller

Hey Christine, sorry to hear this. Unlisting is a 2-step process. First is deactivating from inside the app, and then going to our website to unlist. This will remove your number permanently unless you decide to reactive again (other people cannot reactive your number). If you are still having trouble with this, try reaching out to our team again: support@truecaller.com

Rated 1 out of 5 stars

A salutary tale of software incompetence

Here's a salutary tale (which may be repeated elsewhere - apologies if so). When you use TC for messages, it overwrites a setting on your phone account and bars messages sent through your phone provider. When you stop using it, it fails to restore that setting. Thank you TC for 6 months of frustration due to not receiving text messages. Problem eventually solved by Vodafone Support (there's another surprise!)

September 5, 2021
Unprompted review
Truecaller logo

Reply from Truecaller

Hey Ian, sorry to hear this. In that 6 months, had you reached out to our support for troubleshooting? It seems odd that the app would not allow you to receive any text messages - something we for sure could have helped looked into. The app needs to be your default SMS app if you want to block SMS. If you don't want to block SMS, you don't need it to be the default app. If you want to give us a second chance, just reach out to our support to let them know your past concerns.

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Rated 1 out of 5 stars

Absolutely rubbish now.

Used it for a few years. Absolutely rubbish now. It used to be brilliant. I can't send messages and sometimes cannot receive. I've had it in my Google phone for a couple of years. I do what they suggest to try and resolve and it's a complete waste of time. Don't waste your money.

August 1, 2021
Unprompted review
Rated 1 out of 5 stars

If downloaded truecaller for caller…

If downloaded truecaller for caller verification but didn't join any chat group's however my wife received that I did, this resulted in issues with my wife and this is unacceptable, I would like to see the joining information from my side or I'll be forced to take steps as this is totally unacceptable.

June 8, 2021
Unprompted review
Truecaller logo

Reply from Truecaller

Hey Ben, we're not sure what you mean by this. Truecaller doesn't add you to any chat groups - in fact, one of our main benefits of group chat is you need to manually accept an invite to a group. We're happy to help look into this for you if you contact our support: support@truecaller.com

Rated 1 out of 5 stars

True caller keeps all you messages…

True caller keeps all you messages which you cannot remove from the programs history. I have hundreds on SMS Messages that I have deleted from android but Truecaller keeps them and there content and will not delete even after giving program permission.

May 29, 2021
Unprompted review
Truecaller logo

Reply from Truecaller

Hey Steven, this is not true. Your messages never touch Truecaller servers - everything is on your phone. You probably are seeing the messages that were in your app from before you revoked the permission. You can simply bulk delete them.

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Rated 3 out of 5 stars

Ineffective in the US

Truecaller seems like it could be a useful app for spam-blocking on iPhones. It just isn't too good in the US. I still get lots of spam because the numbers I get called from aren't in Truecaller's database. Doesn't seem like the app does much.

May 10, 2021
Unprompted review
Truecaller logo

Reply from Truecaller

Hey Ralast, thanks for taking the time to review us. iPhone is a bit tricky due to technical restrictions on the operating system. Therefore, no Caller ID/Spam blocking app on iPhone is able to 100% identify or fully block spam. However, we are working really hard to make sure we can identify more and more every day to keep them away from you!

Rated 1 out of 5 stars

I think Truecaller is a spam because I…

I think Truecaller is a spam because I bought the premium package and I can’t even see who viewed my profile.

April 11, 2021
Unprompted review
Truecaller logo

Reply from Truecaller

Hello! Sorry to hear you had issues with your account, but the app is certainly not a scam. You might need to refresh your app if the Premium did not kick in. Otherwise, we’re happy to assist you by contacting our support through the app. Please do not hesitate to reach out!

Rated 3 out of 5 stars

Good tool, but....

I have used Truecaller for the last couple of years, due to a lot of Bitcoin trading companies and scammers repeatedly have called me. The hitrate is normally quite good in Truecaller, but within the last two months almost no scammers have been detected. Normally I would rate Truecaller 4-5 stars, but currently I can unfortunately not rate it higher than three stars.

November 19, 2020
Unprompted review
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Rated 5 out of 5 stars

Spam Calls, Caller ID. Sydney Au

Sydney, Australia. iPhone X, IOS14.2
App works perfectly, aside from when I get the warning an incoming call is potentially a Spammer i forget it’s even on my phone. Highly recommend the app.
For those who appreciate a company for its integrity and people positive core values then check out their website.

November 8, 2020
Unprompted review
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Rated 3 out of 5 stars

Not able to UNBLOCKED

The reason why I don't give you guys 5 stars is because I haven't been able to unblocked a few numbers I blocked by mistake.

September 3, 2020
Unprompted review
Truecaller logo

Reply from Truecaller

Hey Erika, thanks for sharing your feedback, and something we can help troubleshoot for you! Please contact us at support.truecaller.com

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