Truecaller Reviews 

253
TrustScore 2 out of 5

2.0

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Review summary

Created with AI, based on recent reviews

Evaluating 62 reviews, most reviewers were unhappy with their experience overall. Many people found the app intrusive and annoying, often interfering with basic phone functions like making or answering calls. Customers frequently reported that the app failed to block spam or scam calls, with some even experiencing an increase in unwanted calls immediately after installation. Additionally, people expressed concerns about poor customer service, issues with auto-renewal, and the app's handling of personal data. However, some customers also noted that they were very satisfied with the app's performance. These users found it helpful for identifying callers and effectively blocking unwanted numbers.

What people talk about most

Application

Reviewers highlight ambiguous aspects of the app, with some users expressing extreme dissatisfaction, citing... See more

Customer communications

Users describe negative interactions with contact features, with many reporting issues such as the app... See more

User experience

Customers had ambiguous experiences with the user experience, with some finding it very helpful and easy to... See more

Service

Reviewers mention negative feedback about service, with many describing it as "terrible" and "useless."... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Complete scam. Opened up the pre-installed free app, it confirmed my number and within one minute I had a spam call from a number in Poland. I very rarely, if ever, get scam calls yet with this app I... See more

Rated 1 out of 5 stars

Gets in the way of answering calls Hate when you hang up the numbers keep popping up. To much advertising which nobody pays attention! The only advantage is the caller ID with spam calls. The text mes... See more

Rated 1 out of 5 stars

I signed up for this little tool to stop an amazing amount of spam calls I was getting and spam texts. This software did little to stop any spam calls. It did allow me to block calls, unfortunate... See more

Rated 1 out of 5 stars

I subscribed and paid for premium protection, at first all unknown callers were blocked but recently this completely changed. Poor response from the support team and spam calls not flagged or blocked... See more


Company details

  1. Software Company

Written by the company

We make it easier to know who’s calling and why. From identifying unknown numbers to stopping scams, Truecaller gives you the tools to communicate safely and with confidence.


Contact info

2.0

Poor

TrustScore 2 out of 5

253 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.0

All reviews

(253)

79 reviews in the last 12 months

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Rated 2 out of 5 stars

Useful but annoying

The recent I interface is awful. I hate text messages and phone call entries in the same view. Another big annoyance is the excessive nag messages about upgrading to premium features. Enough already.

September 3, 2020
Unprompted review
Rated 4 out of 5 stars

I love TrueCaller

I love TrueCaller. I only have one complaint that is I wish they didn't merge the calls and messages if you delete one message the call is gone also. PUT IT BACK.

September 3, 2020
Unprompted review
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Rated 1 out of 5 stars

Your app doesn't show any caller…

Your app doesn't show any caller information anymore unless I guess it shows only for premium membership.

August 31, 2020
Unprompted review
Truecaller logo

Reply from Truecaller

Hey Chris, you don't have to upgrade to Premium to identify callers. It's forever free! However, depending on what country you're in might make a difference in the information available to you. We're always working to improve our hit rate, and we appreciate the feedback.

Rated 1 out of 5 stars

They essentially seem to blackmail you…

They essentially seem to blackmail you with your own identity. This should be illegal. They refuse to send me an OTP or call, they tell me that if my number is listed on a website then send that is proof. I did, they said it’s not good enough. And they force you to send them a copy of your carrier bill. So I sent them a screenshot but it doesn’t have the number listed on it. This is ridiculous.

April 16, 2020
Unprompted review
Truecaller logo

Reply from Truecaller

Hey Michael, sorry you feel that way and you had trouble. If you have the app, you can easily unlist your number without our assistance. However, if you do not have the app anymore, the only way to know that you own the number is proof of number ownership in another method. We don't have your email, so there is not way I can personally identify your previous efforts with our team. Sorry about that!

Rated 5 out of 5 stars

True Caller Yearly Subscriber

I have tried out True Caller for 3 days to see if it is what I am looking for before being billed upfront for the year and can say that I am pleased that since I installed the app on my Android smartphone that I can now tell which calls are legit and ones that are illegit or spam or fradualent callers before I pick up the phone, so that way I can reject the call or not answer the call. It is a must have app as people can tell who is trying to make contact with them and choose whether or not to answer the call. TrueCaller is like having a datavbase of unwanted and fraudulent callers.

January 20, 2019
Unprompted review
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