True Traveller Reviews 3,340

Good communication. Received a full compensation on my medical payments and received it very quickly.

Rubbish communication.

Great communication, quick claims process.

A perfect job. It was easy and quick. I have money in my account the next day

I have been very impressed with True Traveller Insurance from when the policy was purchased right through to making a claim. The information on the website made it easy to select the correct policy for our high altitude trek in Nepal (Mera Peak at 6476m). As we were already in Nepal, I was particularly appreciative of the option to arrange additional cover as someone already travelling. The company were aware of the specific considerations required for high altitude trekking in Nepal, which proved very useful when one person began suffering from acute mountain sickness at 5000m. The team in the UK were experienced with the dynamics in Nepal and were willing to communicate with us as and when we were able (either via our trekking company based in Kathmandu, or with us directly when there was electricity, data connection, WiFi). The Inherent Risks team member, Mike, was reassuring, knowledgeable and able to liaise with the Nepal-based team. Due to weather, a helicopter evacuation was not possible on the first day of illness, but the team explored other options and were also able to give good advice regarding symptom management. Even with the time difference, I was always able to communicate with the UK-based team who were monitoring weather and flying conditions. As soon as the weather was clear, a helicopter was arranged from Lukla to take our team member to a hospital in Kathmandu for assessment. True Traveller coordinated all logistics/ payments (for helicopter/treatment) which meant we could concentrate on the health and wellbeing of our team member. Once our team member was in Kathmandu, he received regular contact and support. The claims team made contact via email which was prompt and clear, but not insensitive given someone had been unwell. It was easy to submit a claim and the reimbursement for the oxygen cylinder at 5000m was processed within 24 hours. I highly recommend True Traveller insurance and will definitely be using them again for any future high altitude mountaineering in Nepal. Thanks to everyone for the support, care and expertise as we navigated acute mountain sickness in a remote area!

They are amazing! Extremely helpful, kind and fast! I will recommend them to everybody.

I've taken out True Traveller insurance 3 times now, initially attracted because you can start the policy after you've left the UK and are already travelling, and because even given that advantage the prices remain competitive with other travel insurance providers. I've just had to make my first claim (for a medical accident/injury), and was very impressed by how quick and effective the online claims submission process was; and by how quickly the agent assigned my case got back to me by email and approved payment. The whole process from filing the claim to receiving reimbursement to my bank account took less than 48 hours, which is extremely helpful when you're travelling on a budget and have had to pay the initial costs yourself. I would definitely recommend True Traveller and will surely use them again :-)

Sprained ankle on holiday in Bangkok. Visit I the hospital. Insurance claim was settled within just a few days. No quibble, no impossible questions. Requested documents were readily available from the hospital. Excellent all round.

The agents I have spoken to have been super fast and super effective. A small mistake was made with the conversion, and they corrected it immediately. I also had to make two claims related to the same incident, and was very impressed that they deducted the excess just once, because the two claims were related. Amazing and efficient service :)

Very prompt settlement on 2 claims with no quibbles. We've used True Traveller for years and been very impressed with the flexible cover and excellent claims settlement.

Customer service via email was super helpful. Patrik replied to my queries swiftly. They were also understanding if special circumstances that I thought might affect my claim.

The only annoying thing was when I had to make a claim twice because the first one hadn’t gone through.

Great website with all necessary information easily accessible. Very fast customer service and settlement of claims! Can highly recommend!

I cannot recommend True Traveller more. When you take out holiday/travel insurance, it’s often just done with the thought you’ll never actually need it, never mind knowing that if you’ll actually require help and looking after in an emergency the company will be there for you. My Wife became quite unwell with altitude sickness on our recent trip to Everest Base Camp. From the first phone call the Team could not have been more helpful, ensuring my Wife was quickly medevac’d by Helicopter to Lukla Hospital. Everything was taken care of and we were in contact with the same kind Gentleman that organised everything and made sure we were ok throughout. Even claiming our medical expenses back was painless and sorted within a few days. I’ll definitely be using True Traveller again.

I am really pleased with my experience of true traveller. I took out insurance for a one month volunteering trip to Costa Rica, not expecting to need to use it! However, I ended up needing stitches for a small injury to my hand. My claim was settled within an hour and the money in my bank account the same day. When choosing my insurance I had some questions and was able to speak to a team member on the phone instantly, and spoke to a very friendly person. The website is well laid out and easy to use. I will be using true traveller again in the future, as I cannot fault their excellent service. I'd say the price is ever so slightly (but not much) more expensive than alternative companies, but 100% worth it for the quality. Thank you all!

Following Air Vanuatu going into administration, we were left stranded in New Zealand with our two children. After phoning True Traveller, we were informed that as per a sub-clause buried deep on page 27 of the policy wording, we were not covered at all for:

The cost of the lost flights to Vanuatu.
The cost of the accommodation in Vanuatu we cannot use.
The cost of new onward flights.
Any costs incurred while being stranded in New Zealand.

This is exactly the situation that we paid a premium of over £3100 to protect us from. Despite taking the more expensive Traveller Plus Policy, we have been left stranded with zero help or support from this company.

What is the point of travel insurance if not for situations like this?

In the strongest possible terms, we would advise any "true traveller" to buy their travel insurance elsewhere.

True Traveller have been absolutely wonderful in helping processing my claim. I had to cancel two trips during a very a difficult and challenging time and I wrongly assumed submitting insurance claims might become burdensome for me. However, the team (namely Dasa and Patrik) made the whole process so smooth and easy for me, even accommodating my delayed responses. I'm really grateful for the help and assistance provided to me by True Traveller, and look forward to taking out insurance again on my upcoming trips. A big thank you!

Dylan assisted me whilst I was stuck overseas due to a weather related flight cancellation. He reassured me that the insurance would run on beyond my scheduled return date until my return. Dylan also handled my claim and settled it in full within two days of the claim being made. Great service and support.

Patrik was a great help, it’s been my first claim and I was unsure on the process. I was quite worried about it all, but Patrik dealt with the claim impeccably.

I submitted my form via email with evidence on Sunday and by Tuesday the money had been paid into my account.

Would highly recommend TT.