True Traveller Reviews 3,340

The actual claiming process with True Traveller was five star, I received my reimbursement two days after I submitted my claim. However, the initial contact with AXA assistance was a farce, I had a broken ankle and needed to go to hospital immediately, they told me to wait a few hours while they contacted a reciprocal clinic in Canada that they would pay directly (using the Emerency room and X rays and CT scan in Canada as a non resident costs around $3000+ which I couldn't afford to be out of pocket). I waited and waited, called back many times, and always met with 'they are still working on it'. I waited 24 hours, with a broken ankle, before I gave up and went to the hospital and paid up front.

fast and profesional

I had an accident whilst traveling and got good help and care from True Traveller. What I appreciated most was their fast reply to my questions and claims, especially from Dagmar. But I would recommend getting receipts and have proof of payment (I.e bank statements) as they need documentation. All in all would recommend.

quick and friendly claims process
help when you need it
cannot recommend highly enough.

Quick and professional response on the Hotline.
After opening a claim, which was very easy, and submitting all required files I got a quick and friendly response regarding my claim and got the expenses back within a few days. Everything went super smooth and fast!

Zeus my claims handler was fantastic, very patient and helpful. Also the claim was settled super quick I cannot recommend True Traveller insurance enough.

Quick feedback and eager to help with legitimate problems. Dasa got in touch with me within a few days and helped settle an unexpected medical claim. It was extremely helpful and much faster than I anticipated. Thank you!

EXECLLENT! Never had such a good experience with any insurance. from 1st mail to be rescued from 5030m ....2 hrs. Efficient, professional.

Had to make another claim for medical expenses. Yet again great service from TT and as always super fast responses

The company helped me in every way possible and were very understanding in any situation given. Response times were very quick and always answered with a well explained response.

I travelled without insurance as I forgot and this was the only provider I could find. I had to do a claim towards the end and it was a simple process with the least amount of hassle. The claim team, specifically Ana, was a joy to deal with!

I love how easy it is to do a claim and the processing is really quick as well. 5/5 stars! Best travel insurance I've ever had to be honest.

I have been exclusively using True Traveller for various working holidays since 2015 with my policies lasting between 1-2 years each time. Although I have rarely needed to claim (fortunately), anytime that I have has been resolved quickly and easily. My most recent claim was approved and resolved within 24 hours. I will be using True Traveller for as long as they’ll have me and wouldn’t want to be insured by anybody else.

Fast response from the team and reliable communication, even from Mexico. highly recommended.

I am extremely disappointed in this insurance company, I purely went with them due to the fact they have very good reviews, which must be before people need to claim. The customer service and communication is awful. I have never had to claim on an insurance before but every person, I spoke to told me different things. After 4 days of being in hospital and wanting to leave as quickly as possible, I had to call and email numerous times to get any sort of information as the hospital kept asking me to contact them. I was then lied to and then received an email after finally leaving the hospital to the be told a decision would be made 2 days later. The helpline is 24/7 but clearly isn’t in terms of claims being accepted, the unnecessary stress this has caused was completely avoidable if all of the employees were doing their job properly. Eventually after getting my mother in law to phone, I then received an email saying they will put a payment guarantee with the hospital so we could leave, after waiting all day. I was being told 1/2 hours every time I spoke to someone when clearly this was able to be avoided from the first time I had called.

Edited: 10/04/2024

The response from this company below speaks volumes. Thank you for showing everyone, how unprofessional you are.

I will continue to leave the review on google with the necessary screen shots. Have a nice day 😊

Any time I have got hurt, they have paid out

True Traveller have always been so amazing! Such fantastic insurance and they're always so responsive. I submitted a claim a few hours ago and have already had a response to say it has been processed - unheard of for insurance companies! Thanks so much for always being so great

This has been the first time I need the assistance of a medical insurance when I was abroad. Fast and full refund of all my expenses after a small medical issue. Super!

True Traveller may be the best travel insurance firm I have ever dealt with. The online claims form is easy to use and understand. My relatively long and complex claim was reviewed and processed in about 36 hours with payment in my bank account about 24 hours after that. All in all a fantastic experience.