While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 103 reviews, most reviewers were let down by their experience overall. Customers frequently encountered significant issues with the app and streaming service, reporting constant buffering, freezing, pixelation, and unresponsive links, which made watching content difficult. Many people were also dissatisfied with their subscriptions, finding that advertised content was often unavailable or required additional payments, leading to unexpected auto-renewals or a lack of access to desired sports. Reviewers expressed frustration over the limited coverage of certain sports and events, with some finding their favorite teams or races were not included despite subscribing for that specific purpose. However, some customers also noted problems with the user interface, including missing search functionality, broken links, and spoilers for replays. People also mentioned being annoyed by excessive ads and commentators who talked too much during games, making it hard to hear the athletes.

What people talk about most

Service

Clients share negative opinions on service, with many expressing disappointment and frustration over its poor... See more

Subscription

Users describe negative interactions with subscription, often citing issues with misleading information about... See more

User experience

Consumers find the user experience to be negative, with many reporting constant buffering and freezing... See more

Application

Reviewers express significant dissatisfaction with the app, frequently citing issues such as buffering,... See more

Website

People report negative experiences with the website, citing its clunky interface and poor performance as... See more

Reviews shaping this summary

Rated 1 out of 5 stars

This it the most ridiculous app ever. Can't watch a game without several buffering issues, pixelization,or just plain black screen. The only clear thing is the 30 minutes of commercials per hour. My w... See more

Rated 1 out of 5 stars

Absolute Garbage Purchased the 4 month subscription they were pumping in September for football season - touted as having all the NFL action, yet had just a few live games each week. Just noticed a... See more

Rated 1 out of 5 stars

TLDR: refused refund despite not offering content they advertised Signed up to watch Women's Rugby world cup in Canada, which they heavily advertised having the rights to. Watched one game succes... See more

Rated 1 out of 5 stars

F1 Ads are horrible and intrusive. Post race analysis often cut. Other sports matches being transferred to TSN+, making regular TSN subscribers feel obligated to pay more for things that where include... See more


1.2

Bad

TrustScore 1 out of 5

202 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.2

All reviews

(202)

105 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Awful

Awful! They don’t have any of the services they advertised that they would have. And no refunds. I’m contacting my bank in hopes that I can get my money back. TSN is a complete and total scam.

October 24, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

TSN+ won't offer a refund if you make a mistaken purchase - check coverage

Ensure that you know exactly what you are getting as they wont process a refund even for a mistaken purchase 5 minutes after processing. Wanted to watch a jays game live, didn’t realize they didn’t offer this (which was odd considering MLB games was one of the highlighted features on the signup page).
I asked nicely for a cancellation and refund within minutes after purchasing and was told it didn’t fall under their policy.

October 24, 2025
Unprompted review
Rated 1 out of 5 stars

I subscribed to TSN plus for $8.99 on…

I subscribed to TSN plus for $8.99 on the basis they have PGA tour live.

There were two live PGA tour events on and neither were on TSN PGA tour live.

I contacted them and asked for my money to be refunded and was told they can't.

In the year 2025 they can't refund my money truly baffled me.

They are absolute crooks that get away with false advertising.

There the Canadian Tire of broadcasting... what a shame.

October 24, 2025
Unprompted review
Rated 1 out of 5 stars

Basically a scam

Basically a scam. Very misleading when describing what subscriptions you will need to watch your sport, and customer service is very reluctant to accept any responsibility. Save yourself the time and avoid TSN subscriptions.

September 28, 2025
Unprompted review
Rated 1 out of 5 stars

Cutting to a series of commercials

Cutting to a series of commercials, at the start of the Calgary and Montreal game Sept 26 2025, while a moment of silence is in play for the passing of the Edmonton Elks owner was unbelievable and callous.

What are the producers at TSN thinking.

September 25, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Terrible content management and no refunds

TLDR: refused refund despite not offering content they advertised

Signed up to watch Women's Rugby world cup in Canada, which they heavily advertised having the rights to. Watched one game successfully on my TV TSN app. The next day the search functionality of the app had disappeared, and as rugby is not one of their main sports, it's not on the homepage of the app. Without search, it's not possible to watch. I contacted customer service, they dragged me along on chat for 1h15m and weren't willing to refund me.

September 21, 2025
Unprompted review
Rated 1 out of 5 stars

This it the most ridiculous app ever

This it the most ridiculous app ever. Can't watch a game without several buffering issues, pixelization,or just plain black screen. The only clear thing is the 30 minutes of commercials per hour. My wife questions why I spent 25 bucks a month to watch a spinning circle and commercials. Will be starting the cancellation process as it takes forever as others have said. Canadian media monopoly at its finest. ZERO STAR RATING should be available.

September 6, 2025
Unprompted review
Rated 1 out of 5 stars

Logs you out just before the start of final games.

TSN regularly logs me out of my account, usually just at the start of the final game of the sports I watch (Rugby, Tennis, etc.) They also played a replay of the previous weeks game instead of the current game of The rugby championship 2 weeks ago.

And OFF COURSE they don't have a complaints mail or link where you can raise this.

September 5, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Customer service refused and mocked me.

Tried to cancel minutes after being charged for the month. Requested to cancel and refund the month as it was mere minutes since charging me. Customer service mocked me for not reading the terms of service, then sent me the programming schedule for the month and told me to enjoy.

August 13, 2025
Unprompted review
Rated 1 out of 5 stars

It rings a Bell

The ratings sais it all but also it is saying who cares? Definitely not The Sh.t Network, also known as TSN, big money brutal tv sports. So a simple example, as they will not understand a complex example, Wimbledon, for some fans , major event, some others not, but, it is major, . As most of us, sports fans, we have a job, a schedule to work, you know for instance to pay to TSN your subscription, to watch sports with the exceptional feature “ On Demand” , and at your pace , remember work, you may retrieve from On Demand a Wimbledon game, semi finals,?! , would sound possible? not even “ famous players” as Djokovic vs Sinner, but no, not possible. The Sh,t Network, “ on demand menu “ is simple, minded, day X, as day 11 , or 12, of the tournament, guessing.
So you access day X, not knowing the players, watch 20 comercial, and more and , not your players want to watch, so try another day , or, exceptionally devilish, scroll to end , other pack of commercials, on other surprise game, still not your players and the gambling continues, until yes you cannot find a non important game as Sinner #1 vs Djokovic multiple champion, not really important for The Sh,t Network
All major tennis tournaments have the same “ detailed presentation “ from The Sh.t Network, Rolland Garros ha, ha, same . This thing (TSN) must be own by a large and traditional “ I don’t care” business,…..hm?! ..it rings a Bell, ….oh Bell , the Bell, yes, now I understand

July 14, 2025
Unprompted review
Rated 1 out of 5 stars

Brutal

Brutal. I signed up by mistake, and called immediately to cancel. Like literally 5 minutes later. They refused to cancel immediately and refund.

July 5, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

TSN had the Bad Homburg

TSN had the Bad Homburg, Majorca and Esstbourne tennis matches shown all week BUUUUUTTTTTTT nothing for the women’s or men’s finals!!!

BUUUUTTT they do have F1 & Sports Updates showing on 120 channels.

WTF!!! 😬

June 28, 2025
Unprompted review
Rated 1 out of 5 stars

Not good at all

The inadequacy of TSN's online streaming platform can be seen in 2 major areas: (1) There is no feature to pause or rewind livestreams. (2) It promises on-demand access after live events have concluded, but these are posted either long after the fact (seemingly up to 48 hrs later, once everyone already knows the result) or not at all. In the case of the NCAA championship I signed up specifically to watch, it was not at all.

So if you want to be sure of not missing anything or having anything spoiled, you have to rearrange your whole schedule around catching every second live. This is not the technology of 2025. Even VCRs 40 years ago could do better than this.

All this is especially grating if you compare it with ESPN+ in the States, which does allow live pause/rewind, and, in at least the vast majority of cases, automatically makes live programming available on-demand immediately after it has concluded. If they can do these things, why can't TSN?

June 13, 2025
Unprompted review
Rated 1 out of 5 stars

Bell Media SCAM

I signed up for TSN basic got nothing on the TV except reruns old information I checked everything out later realized even with the upgrade they took my money over $30 and later realized that it was Bell Media told me I got scammed they've lost a huge market share and I had numerous issues when I own my golf course with the phones the internet you name it always an excuse from them but they always build you I don't think they ever really hear you unless you're ordering a new service and paying them more money than they pay attention horrible company and my golf course business depended on them we lost thousands because of disconnections Wi-Fi going down direct payment machines stopping you name it We had issues for 17 years they're worse than the CRA never stopped taking too bad hey Canadian company should be a shamed of their greed and treatment of clients

May 13, 2025
Unprompted review
Rated 2 out of 5 stars

Leylah Fernandez's Match rather than Tribute to one of Tennis' Greatest

The very significant tribute at Rolland Garros in Paris for Rafa Nadal was not shown, in favour of showing a FIRST ROUND MATCH by Canada's Leylah Fernandez. Leylah is a talented young player. There is good reason for Canadians to be proud on her as a tennis player. She is not world renown. Nadal is one of the top 3 all time best tennis players. He has the very best to have played Rolland Garros and the French Open grandslam having won it a mind-boggling 14 times. TSN's decision smacked of tennis ignorance, thoughtlessness and parochialism.

May 25, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

I subscribed because I thought they had…

I subscribed because I thought they had a hockey playoff game on. Once I realized they didn't I contacted minutes after I subscribed. They would not refund me, I talked to supervisors.
THEY JUST GRAB THE MONEY AND NEVER EVER GIVE A REFUND. VERY GREEDY COMPANY.

May 14, 2025
Unprompted review
Rated 1 out of 5 stars

So frustrating to watch NBA Playoffs

So frustrating to watch NBA Playoffs: they’ll show the first 6 games of a series BUT NOT GAME 7 (of a Warriors series). Can’t tell in advance which games they’re going to show sometimes. Just now after a game, they cut off their “NBA on TSN” live coverage scheduled to continue until 10pm in the middle of NBA Playoffs InsightCast show, replaced by nothing but the message “Live coverage is now concluded” and bad music on loop.
Plus too much more other annoying stuff to remember…

May 22, 2025
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look