Turisprime 

What an absolute shambles of a company car had a dent in before we took the car told the rep he said take a video we took video of said dent and scuffs and scratches and yet they still won’t give back deposit even though video has time and date stamp and we can be clearly seen taking video before we even left the airport…. Please please please do not use…. RIP OFF MERCHANTS !!!!!

I accidentally left a folder containing some papers (that I wanted to keep) with the Turisprime reception in Faro when I picked up the car. It had the car reservation form in it. I handed it to the agent but he never gave it back. I noticed the problem about two hours later when I tried to book into our hotel, since the hotel form was also in the folder. I then tried to phone the Turisprime office but no one answered the phone. I also tried their Lisbon office but again no one answered. I was only able to leave a message on a machine. I asked them to keep my folder. When I returned to the Turisprime office to return the car, I asked the agent about the folder, expecting that they would have kept it for me, especially since it had the car booking form in it and the rental was only for two days. I was rudely told that they would have trashed it without any consideration of its importance. I was shocked. They could very easily have phoned me, or simply kept the folder.

Turisprime Alicante is excellent! Due to my own fault I missed the transfer from the airport to the pick up location. Turisprime called me but I did not receive the missed calls notifications on time so I arrived at the transfer bus stop after 8 pm and Turisprime was already closed. I organised a car for one day through Clickrent. The next day I contacted Turisprime and they (the nice Portugese boy) was very helpful and got me sorted with my rental car. It was a nice and clean car. After a week I wanted to add an extra driver and also this was quickly and efficiently organised through Whatsapp and email. Drop off and return to the airport was also quick and without any problems and the driver was very friendly. Later there was a small problem with the settlement and also this was handled to my satisfactory by Turisprime/Avis.

Absolutely abysmal service. Just got back from Portugal, hired a car from turisprime, checked our card statement and saw that they have decided to help themselves to 400odd pounds.
After emailing them they say the bumper is scratched, and the car was in pristine condition when it left.
I walked round the car before we even got in the car, taking pics of any damage I found. And then once dropped off, I took a video of the car. Not once did I see any damage to the front.

No deposit got returned. Very dear car rental. Shocking service. Avoid.

Car broke down less than 100km in. TURISPRIME charged me for the engine repair! Nightmare dealing with my credit card company to dispute these charges. STAY AWAY!

booked a car no issues, when I returned the car the deposit was suppose to be around £300 but was £400 and after waiting a few days for the deposit to be returned this was not. I have emailed them many times and they have said they have not taken a deposit which is a hilarious stated as all car hire company do take deposit. I have sent bank statement showing one amount for the car hire and one amount for the deposit but they are still refusing to refund and as this was on the credit card the fees and charges are being added.
Does anyone know how to log a complaint or how to get my deposit back. DO NOT USE TURISPRIME Tenerife to book your cars, they will not return your deposit and give you a fake story as they have not taken a deposit but have taken extra insurance which was not agreed if that is the case

Unreachable company. Very bad customer service.

Absolutely shocking service avoid this company at all costs. Nobody there when went to pick up car at 2100 so had to book another hire car from Go mobility next door who were abosolutely bang on. Patricia at go mobility you are a star. Girl on reception at Turisprime was as much help as helpy
Mc unhelpful … work on your customer service as at the moment it’s up your ass……

Horrible experience. From the beginning we had to wait almost an hour at the airport for someone to take us to their office. Then the girl there tried to sell us another insurance (that costed more then our rented car) + she kept insisting for us to take a bigger car for our trip while we explained that it was okay the one we had chosen (that by the way was not the one we were given). Then they pretended their internet didn’t work and kept my card info for the payment. The car was super cute and absolute disgusting inside, there were crayon marks, on the outside it had different spots that we took pictures and videos of because they don’t check it with you. Of course when we returned it we had to fight with them because they wanted us to pay for something that was already in the pictures! That was absolutely insane btw. We were anxious til we returned it. RIP to the amount they have to give you back from the vivaverde stuff that you have to pay anyway. Will never choose this company again. Please be careful.

The desk agents are very polite and helpful people. There is no paperwork with these guys and everything is electronic, they even send you the existing damage pics by email. Be sure to take your own but they are very thorough. The cars are old(er) cars than the average rental so dont expect a brand new car.

The drop off process is explained and is v easy! I couldn't fault it! They send you an email to say thanks!

If you are renting in Lanza, please follow the signs for thifty/hertz rental which is outside in parking T1, you'll notice the rows are numbered at the top, you're looking for 11, there will be a little white cabin where you'll be greeted

The company Turisprime is acting as a scamming company and please don't do business with them anymore.
We were almost scammed 400+ euros as they said that our reservation has been cancelled by Booking.com, which is a lie (Booking.com assured that they did not canceled it) and Turisprime wanted to scam us 400 euros to make another reservation.
Fortunately, Booking.com has been able to help us by making a new reservation with the same car, but we are waiting one hour to get the car to be ready (another scam?).
We just checked on trustpilot.com, it has 1.4 ratings on more than 300 reviews and many customers are having the same issue.
Please do some due diligence when choosing a rental company and don't ever choose Turisprime.
Thank you.

On their website it stated 156 euros for a car rental for 2 weeks. Went to the airport they did not even have there name on there shop.Axis was the name on there which took me 30 minutes to discover. The price I was told there at the airport was 745 euros. What a bunch of scammers.wasted my time and taxi fares costs Low life scum .

Wow. I wish I had checked trustpilot 1st. We had a car and drove 37km. Today I have received a charge of 329 euro when the car was parked in a garage for the week.

I have before and after pictures and there is no change. An email accepting return was sent saying thank you with no damage reported.

This company are criminals. Stay away!

I have been using Turisprime Gran Canaria before, without any problems. The pickup went alright and the car was an upgrade. First matter, they charge the deposit, not reserve in my account. In this case 350€, I got an email with pictures of previous damages. Second matter, if I damage the car I will notifiy the rental company, I have my own insurance with a 2000€ limit, I went through the car and did not find any new damage. I delivered the car and 1 hour later I got a return email with two pictures of damages, and they tried to charge my card 560€(But due to card limit, they did not manage to charge it) I asked for a damage claim report, no answer yet. When I looked at photo, the damages(Small scratch marks) was on the photos they sent me when I received the car and for me this is scam. I have sent more emails with complaint, but no reply and they did not even bother to ask for my insurance number. I consider the deposit money lost, but also consider legal action against this company due to the photo evidence. Do not use Turisprime.

Do NOT use this company. Hired a car from them via EasyJet for a break in Lanzarote. The flight was delayed so we circled the airport and eventually diverted to Gran Canaria. When we landed at Gran Canaria I tried to call, but they had already shut and gone home. No answer phone, nothing. I had completed the speedy booking so they knew where I, like all other aircraft were. I am told that because I didn't contact them to say I was delayed, its my fault. Its in the T&C's. No amount of telling them that phones don't work mid air. EasyJet pass this to Cartrawler who pass it back to each other. Called the next day to try and sort it out, but they couldnt get me off the phone fast enough. Both are dreadful. Wife and kids left stranded at the airport. EasyJet live chat were useless. No Customer care. Thank god for TopCar. Hired another car from them and had a great holiday. Use TopCar, NOT TurisPrime or EasyJet

Had to pay their parking when I picked up the car at the airport to get out. When I questioned it, I got the answer. You have rented from turisprime.

This is criminal organisation! Should be put out of business immediately! After returning my car everything was ok and they said they will return deposit in 24h, after almost a month I haven't got my deposit back!!! After contacting them they said they can't return it to the card I was using it (!!???) and that I need to send them bank details (!!??). I did that and still no money and no more response from them!!! And for some very strange reason they charge deposit to your credit card (charge as you pay for it, no authorization like normal rent cars)! Avoid this company! And report it to consumer ombudsman in municipality and region where you had a problem!

We rented a car from Turisprime on Gran Canaria.
- ordered until 17.00, we got the car delivered at 18.30.
- the car was so dented and scratched and we were informed of 4 damages but there were at least 8.
- the car had driven over 70,000 km. which is unusually much for a rental car.
- at both delivery and delivery, no one was present and we had to call on the phone but no one answered, it took time and many calls.
- we refueled the car completely full for 8 km. before delivery, yet we got an email with a post-payment of 50 euros??
We drove 92 km. filled up 5 liters of petrol in the car and the needle in the instrument didn't move, it didn't show full even though there couldn't be more petrol.
We tried to say so at delivery but no one was present and we handed over the key in a box.
The worst experience ever💩💩💩💩💩💩👎👎👎👎

When picking up they did not accept the insurance made in the UK and demanded €1.500 EUR security deposit instead of the €200 EUR specified in the contract.
When returning on the 28/12 first thing in the morning no one greeted back and even though there were 4 guys in the garage, a short and bearded guy demanded that I moved the car from the parking and bring it to the entrance of the office, 5 meters away! I had 2 hours to the flight so no time to loose. When asked when was the next shuttle to the airport the answer was "there is no timetable".
Absolutely shocking customer service, were they upset because I arrived before they did??
Never again, there are many companies renting cars, no one has to deal with this.

The worse rent-a-car ever. They charged you in your credit card and no return to emails and no answer the phone. They are scammers.