Turisprime 

::::::SCAM ALERT :::::

There are not enough words to describe the robbery that was implemented on us by this rent a car agency .

We booked a Polo "or similar" and he considered the a Toyota AYGO is a similar car for 4 adolt persons ??!

I Never drove worse car than this one. It was demaged. They charged us more and more, for things as insurance, that we already pay on reservation.

Total cost for 7 days rent of this miniature car was more then 500eur (165eur was booked price).

And as final, in stead to return 110eur for petrol full to full guarantee , they take additional money ( 3 days after returning car), used my credit card without my permission and authorisation, stiling my data from it....
I was forced to block and change my credit card, so this company can not rubber me for more .

It is criminal action an it will not end like this. Bank and Police will be informed to return my money .

I tray to contact them, but nobody answered on the phone or email .

Worse car agency ever, very bad experience, extremely unpleasant employees, a complete disappointment Stress experience that I do not recommend anyone to deal with.

RUNN AWAY FROM Them!!

I rented a car from Porto. On day four of the rental period, one of the front tyres lost pressure suddenly. Luckily, we were only travelling at 30kph. We inspected the tyres and both front tyres were worn down to the metal on the inside part of the tyre. I expected some kind of apology or compensation but nobody from the company took the time to contact me.

We had booked a car by Turisprime, and we are not pleased at all with this booking, because we are having the feeling that we are scammed by your company.

The case is, that your employee told us that our creditcard was not working (when we picked up the car).

We called our bank at that moment and they said, everything was fine with the card.

Also, we did payments before we picked up the car and the same day at the hotel. The creditcard was fine!

Your employee was only willing to give us the car as we paid another 290 Euro. At that moment, of course we had no option than to agree with this.

But, after the payment at the hotel an hour later, we get suspicious. And than we saw on the internet (trustpilot) that a lot of customers had the same problems with your company.

It is hardly to believe that this practices can happen and my advice is to AVOID this company!

I rented a car+ insurance through rentalcars com. When i got there they told me the car i requested is not available and they have another once for me (much more expensive). Which i have taken.

They told me i need to leave a deposit for the damage, which i will get back, also a deposit for fuel which i will get back, and also a deposit for toll charges, for which i will get back part of it.

They also tried to trick me into buying another insurance (when i had one already) but i declined (or so i thought).

Eventually i have signed the papers and tapped the card for each transaction.

After 10 miles of driving, the car system flashes, prompting me that the car needs an oil replacement. I tried to call them 2 days, nobody responded their phone or email. Eventually i have driven all journey with fear that car can break anytime.

After taking the car back, the guy there told me that whatever i paid, it was for insurance and they cannot refund me as i bought an insurance package from them. Started to argue with him and he said he cannot help as he doesen't know what i had spoken with his colleague when i took the car.

They refunded the petrol charge, but toll road charge is still due, and i will never see again the "deposit" charge which turned out as insurance.

Legit scammers, make sure you double check what you pay and sign for. On hindsight i should have called rentalcars.vom straight away and let them settle anything when turistprime have asked me for deposit. Lesson learnt

Similar to other reports, Turisprime have not released my deposit back to me after 2 weeks and are blaming the bank. I could not even contact them, they do not pick up the phone, and had to go through DiscoverCars to have any contact?!

Stay WELL away from this scam company - I just wish I had checked trustpilot beforehand.

Turisprime is a terrible agency... On pickup the employee checked my card's secret code (this is illegal). On checkout I asked if there are any additional fees, they sad no, 15 seconds later I got a message from my bank about an additional fee of 15 EUR. When trying to explain I was called "an ass_hole" and such like. There was no damage to the car but I still haven't received my deposits (450 EUR) and I reported this to the Police and my embassy.

Pay attention, they are scammers.
They send you, by means of collections agencies, not existing expenses. With these people it was a problem as the first moment I rented the "car", if I can call it car.
STAY AWAY from them!

Dishonest, slippery. Charged us a mysterious €108 days after rental was complete. I sent multiple emails asking why. They sent back vague responses, first alluding towards tolls, then sending attachments that couldn't be opened. Today they finally said "we charged the windshield " even though they checked and signed off on the car the day we returned it. Never again.
They also have a very foolish system of collecting customers with a shuttle bus with no information about where to wait for it or when it's coming and they don't answer the phone.

Woeful... waited over an hour for shuttle bus , called the 24/7 number no answer, return similar delays

Prebooked a car for a week with full prepayment. Got to their office - booking was cancelled and car had been given out to next customer because you have to get the car in 30min after the planned arrival (if your plane is going to be late - you should report them from the plane to change any details for your booking/arrival time). No refund or anything positive with customer service. Keep away from them by any means.

We wanted to rent a car to enjoy our trip in Portugal. We booked the car for 5 days and payed a reasonably price for that (165euros). We also payed an extra car insurance to be safe. So far so good.

When we arrived in Turisprime, they informed us that the car insurance that we had already payed, doesn't count (because it's not from Turisprime company) and if anything happen to the car (even if someone else hit the car and it's not our fault) they will charge us 2500euros extra. In order to avoid a scenario like this we paid a full extra insurance of 180euros.

They also asked us to pay 100euros extra for the gas and they assured us they will give us back the money in case we bring the car back full with gas. Which we did but they charged us 89euros either way without explaining the reason.

Furthermore they pre charged us 70 euros for the tolls. They told us that the difference of the 70 euros that we will not use, they will give it back. It's been a month and we didn't receive any money back.

Final conclusion: Never rend a car from this company. It seems cheap in the beginning but in the end it costs a lot of money...

If there was an option to have NO stars that is what I would select because 1 star is to good for this appalling company.

I wish I had read the reviews before, what a shocking unprofessional company, why even operate if you have the worst customer service.

When I booked I requested to collect the car at 20h00 because I landed at 19h30, at no point did they decline the reservation because this fine company closes at 20h00 but don't tell you.

We waited and called several times the mobile number on the voucher for the shuttle bus at Lisbon Airport, only after trying to call several times the mobile with no lucky we called the main number which we found on google, did a recorded message say they work 8am to 8pm. Every other rental company I've used in the past wait if there are customer's due to arrive or at least email/ message to inform that they will be closed when you arrive so you can make other arrangements.

In the end I managed to find a rental company in the airport terminal with available vehicles costing me additional funds.
I'm now going through the process to get a refund from the website I used to make the reservation, shocking absolutely no customer service skills.

Dont touch this company with a barge pole.....it is a scam....no shuttlebus arrived ,never answer the phone...had to get an uber in the end....and they wanted £23 per day for insurance and if you dont take it they will find a scratch [see other reviews] asked for money back....after 3 emails..no reponse....need I go on

Attention!!! Do not rent from this company!!! The company did not return the deposit for highway journeys. They don't answer emails and don't answer the phone.

Quick and easy! Good service. Pickup was quick and easy, return was quick and easy. No problems.

My recent experience with Turisprime Car Rental Agency was nothing short of a nightmare. From the moment I set foot in their establishment, it became evident that this agency is nothing but a collection of scammers, eager to waste your time and money.

Upon arrival, my friend and I had to endure over an hour of waiting just to get our car, and the staff showed no remorse for their blatant inefficiency. Their utter lack of professionalism was amplified by their rude and unhelpful demeanor. When we realized that my friend had forgotten his driver's license, we tried to make a reasonable request to change the reservation or add a second driver using my license. However, instead of accommodating us, the employee we dealt with was incredibly impolite and dismissive, directing us to speak with Expedia, the platform through which we had made the reservation.

The nightmare escalated as we contacted Expedia, hoping for a solution, only to be met with the same level of unhelpfulness. They washed their hands off the situation, stating that Turisprime was responsible for making any changes to the reservation. Unfortunately, Turisprime showed no intention of assisting us either, leaving us in a frustrating loop of passing the blame back and forth.

What followed was a colossal waste of time as we had to return the next day with all the required documentation. To our dismay, we found a horde of disgruntled customers who had been waiting for hours, some of them having already lost hope and left without receiving their cars or refunds. It was evident that Turisprime had no regard for their customers' time or satisfaction.

At this point, we made the wise decision to abandon any hope of ever receiving decent service from this agency. The number of unhappy and waiting customers spoke volumes about the agency's incompetence and disregard for its clientele.

In conclusion, I cannot stress this enough: steer clear of Turisprime Car Rental Agency. They are nothing more than a bunch of scammers with no regard for their customers' valuable time and hard-earned money. Their staff is rude and unhelpful, and their business practices are shady at best. Save yourself the trouble and choose a reputable car rental agency that values its customers and delivers on its promises. Avoid Turisprime like the plague!

Shuttle bus difficult to find and waiting first time was 45 min, so second time we just walked. But after we dropped up car in normal condition - just ordinary dust and crumbs on seat, we got bill for "special" cleaning worth 135 euro! After weeks of communication with office by email and phone, they just confirmed that their charge is correct. So they thinking that few crumbs on the seat required deep cleaning. Never again will be use this company.

Arrived in Faro airport and proceeded to car park 2 shuttle bus for turisprime as directed on on booking form, our flight arrived in at 7.45pm, and surprise suprise there was nobody there to meet us or no Shuttle us . We contacted the offices and got an out of office messages informing us the offices close at 7pm. No reply to my messages so we had to get a taxi into Albufeira at an additional cost. After reading the reviews of this company on line it looks like we had a lucky break.

This company is terrible they are scammers
they will find a way to take money from costumers allegedly for toll charges and another deposit of some sort .. then even if you pay for extra insurances
and return the car exactly the way you collected

they will keep all the deposits and claim they have return it .. and then blame the merchant or your own bank .. NEVER AGAIN TURISPRIME .

DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY!

This was my second time to Portugal and 1st time trying to rent a car - It was a failure

Turisprime was considerably cheaper than my other choices, so I decided to give them a go.

We were due to be collected from Faro airport at 8:30pm and were to be transported to the local office to collect our rental car, for which I had already paid

No one arrived. After waiting for an hour, I called an Uber to take me to the Hotel ( an extra cost and waste of time)

And no one was reachable via telephone or email.

We then had to pay a taxi to return us to the airport where we paid Avis for a great car and no hassle.

Since my return to France, I have tried communicating with them with nothing being returned

I have also reached out to Discovercars.com to give me a full refund as I booked through them - They are equally not dealing with this very fast!!!

Terrible and bad experience - Ended up with no car for 4 days and had to rely on others to give me a ride anywhere!!!!