Turisprime 

DO NOT USE THIS COMPANY! I travel every year to visit family in Portugal from the UK. I usually hire a car rental from Avis or Sixt and have always had good experiences.

This year, Turisprime was considerably cheaper than my other choices, so I decided to give them a go.

We were due to be collected from Faro airport at 7pm and were to be transported to the local office to collect our rental car, for which I had already paid (including an additional driver and extra for insurance.)

No one arrived. After waiting for an hour and a half, meanwhile speaking to local taxi drivers to find this is a regular thing with this company.

We paid a taxi to take us to the office to collect our car, to find it was closed. And no one was reachable via telephone or email.

We then had to pay a taxi to return us to the airport where we paid Avis for a great car and no hassle.

Since my return to the UK, I have tried communicating with them via telephone and email to find their excuse that the flight details were incorrect.

This is impossible as I did not reveal my flight information, only my time of arrival and departure.

Great start to our trip, wasting hours and a substantial amount of money. Thanks guys.

Terrible and I haven't even start the rental. My fligth landed at 0830 and I book the car for 9. Perfect. In an email we are suppose to meet someone and direct us to the rental property. Surprise! No one was there. I called 3 times until someone answer and advised to go out a car will come. I waited 45 minutes and no car. Called 17 times no answer. In the end, by luck, the van came and when I arrive to the rental office was worse. 1 person working, slow, rude. And now is 1030 and I still have 3 persons in front until I will have my opportunity.

In the end was a system problem and the people was really nice. But again, can't happened.

Quick transfer from Tenerife Sur airport to their office, everything sorted in minutes, i got an upgraded car in a very good condition and very clean. Was easy to return too and the transfer to airport is available every 15-20 minutes.

Thats, the worst company in the worl, they dont even need a review. Been honest, it must be closedown, cus so poor and miserable service, rubbish car, taking a lot of money from ppls avoid this terrible company, if we can call this rubbish a company.

I have left positive feedback until I saw my bank account. These crooks have taken payment for the motorway tolls and sent me an email advising me I had to pay for tolls again.

After reading the reviews...I won't be using turisprime,,,Thanks trustpilot.

Turisprime Furteventura airport
+fantastic customer service at the desk
+car in great condition and clean
+easy to book, collect and return the car
+ fair price

-"hidden" cancellation policy, it not clearly said you can cancel and get refund towards your next hire instead of money back on your account
-it was so difficult to find rental desk. No info whatsoever that its OUTSIDE of terminal and at AVIS desk, we wasted 1 hour trying to find it inside and outside of a big terminal, no one was able to help, please provide clear info when sending a booking confirmation

NEVER EVER RENT A CAR WITH THIS COMPANY!!!!!
Turisprime is nothing less than a criminal company.

We had full insurance through them, when it came to claiming they said the insurance was through a thrid party.. it clearly wasn't we did it directly through them. Gave up on the claim.

We got a very dirty car in Fuerteventura which they had to go and wash. We got a much older car than the one we paid for. This car "or similar" was a big lie. We thought it was a joke when we saw the car that was aimed for us. Choosing a bigger car company was a lesson from this.

Fast proces on collection and return. The car was ready despite I came almost 2 hours erlier. No problems at all.

They wouldn’t accept our crédit card as It wasn’t matching the driver as booked.We suggest to add an additional driver matching the cc but they refused.We suggested to make a new Booking on spot and they came out with a out of market fare,finally the représentative asked to leave the DESK as other people on queue waiting, bad attitude and rudeness out of place.

Truly terrible customer service. They overcharged me for my rental, gave me an email and phone number to contact to remedy the issue. I have now called that number about 30 times over the course of a week and sent a dozen emails and not received any reply. Keep in mind that no one picks up the phone to any of the airport offices.

We were quite rudely spoken to by the female agent, who explained we had to take out their insurance. We booked through easyJet and had already paid car insurance through AXA. My husband told her and declined. She then said that if there was any damage we would have to pay them direct and then take it up with AXA. We said Yes, we realise that. She then said we had to pay seven euros for a transponder and another 75 euros for the tolls. I asked her what that was, several times... Very rude, replying " for the tolls" ...Later on, we realised it adds up the monetary total as you pass under toll areas. Very rude, unhelpful and impatient. Don't recommend

I rented a car from Turisprime via Discovercars,
which turns out to have a feedback rating of 8.7 on Discovercars, here on Trustpilot: 1.4 (I should have noticed this earlier).

I chose an offer with additional driver for free and opted for the total insurance offered by Discovercars, for a total of €267.87

The terms offered/chosen were not acknowledged to me by Turisprime,
it turned out that the insurance taken out with Discovercars is not total at all, and I was charged additional fees both for having "truly" total insurance and for the additional driver.

At the time of rental, I was asked for my credit card PIN, which I lacked.
I then had to accept a new contract made on the spot by Turisprime for which I could use the debit card, for a total of €465.8.

I rented the car, despite the very unfavorable new conditions.

I requested, via email, explanations and clarifications from Discovercars, the next day.
Normally this would result in a refund or acknowledgement of overcharging, of an offer I did not take advantage of, so at least a partial refund.

I have had an exchange of mails with many "friendly support members," as they are called by Discovercars.
Effectively friendly in language, a fleet of friendly characters ready to deny that I had entered into a dubious contract.

Stress.

I only hope you know better if you ever find yourself in the same circumstances, so that certain services masquerading as friendly "fraud" never happen again in the future.

!!!!!!!! They are froud!!!! I payed full insurence and they charged me 1500€ for something i didnt do. Just took money from my credit card with no explenation! I called them all night and nobody didnt answered me. Now they ignored me for 2 months!!!! Unbeliveble

They claim to be an official 'on-airport' operator (for Lanzarote) but the reality is they are operating out of a public car park adjacent to the terminal and simply stand in one of the rows waiting for customers to turn up & then arrange for a car to be driven to the public car park! Was kept waiting with 2 x toddlers in an open air car park in 35deg,C for over an hour & when asked why it's taking so long / is unacceptable was advised "we are really busy". It's not worth any amount of 'saving' - avoid & go with a company who really does have an office in the terminal & not a scammer who pretends to have one and then operates out of a public car park literally standing in the middle with a phone & box of paperwork!!!

I rented a car with them and I paid for an all-inclusive insurance. However, they made me pay 140 euros for a damage I didn't make. I called them and they said it was a mistake. Will I ever have my money back?
It is unacceptable.

Really simple and easy pick up and drop off, the man was friendly behind the counter and was a super simple vehicle check at the end. Highly recommend and my friend even used the same company when she visited Gran Canaria. Highly recommend !

Absolute Scams. Stay away from them. We rented a car for a week in Lisbon, so we get there all good- lady was selling full insurance and everything, 75EUR for the tolls .
Due to receiving bad news back home we gave the car after 24h of use. No single scratch, took pics of everything. We have been in constant contact to get our money back and still 4 weeks after renting the car we have received absolutely no reply to emails or phone calls to get the 287EUR FULLY refundable deposit back. They responded to my email with no contact name or reference to our contract. Just said that due to liability they will keep the deposit. I reckon their email was from Google Translate.

STAY AWAY
ABSOLUTE SCUMBAGS