Turisprime 

THEY ARE LAZY ALWAYS AT HOME EATING AND SLEEPING BECAUSE THEY HAVE TAKEN PEOPLES MONEY AND SCAMED THEM. Faro airport portugal this is 1 tourist that will never set foot in portugal ever again. judgement day is near my friend , i want my £ 75.00

We waited for more than an hour at the AirPort for pickup. Nobody showed up so we finally took a taxi. Once at the car rental office the lady was very impolite and refused to pay for the taxi. Also we got no refund or other compensation. We will never use Turis Prime again!!!!

You don't need to use your imagination to figure out how serious this is as a business.
Very slow pick up at the airport, no communication at all prior to pick-up (they will never answer your emails and phone calls, ever), cars full of scratches that aren't stated on the rental document, incredibly rude staff at the counter.
I wasn't one of the people that got charged unfairly but I don't struggle to believe why they can claim that customers made scratches on their - already damaged - vehicles.

First of All, stay away from this Fraudulent place! Turisprime, Do not trust your credit card in their hands! I rented a car from these pirates for a Month, I wanted to decline the CDW Insurance because my Visa would cover 100% any damages to the full price of the car! These pirates did not let me do it because the CDW Insurance was included in the price! While the car was parked a Tractor put a little scratch on the side of the car! Tried to contact this company and no one returned my call, reported it to the local police along with the tractor’s license Number and gave a copy to the rent a car company, the police new who did it! Two days Later they TRIED to charge 1200 euros to my visa , but because I had read all the bad comments about these pirates , I blocked my card as soon as I left the rent a card! My bank called me asking me if there was a problem because I blocked my card, when I explained to them that a pirate company had my number and I didn’t trust them, the bank informed me that they had tried to put a charge for 1200 euros but were not successful! But I could have been robbed like other people! So my experience with the pirates qualify them as a fraudulent place! Stay away from them ! This comment is based on my experience with this company in Lisbon! PS, in my opinion these pirates are not qualified to deal with Human Beings! They are a disgrace to Portuguese Tourism!!

Rented via Booking.com for pick-up at Fuertaventura airport, plane landed on time at 10am which they were aware of, however, they didn't have a car ready until 11:30am! They expected me to wait for them at their convenience with my autistic son who was getting agitated as we are used to swift service car hire in Florida!
The Customer Services man who I rang was extremely rude, didn't want to know and put the phone down on me. Rang back, this time woman hung up on me!
Whilst on the phone, lovely Spanish man approached me to say he'd had exactly the same experience, car not ready when flight landed however he'd managed to speak with Avis desk inside the airport who sorted!
Thankfully after speaking with the agent there we we're on our way!!

Be sure to check all paperwork and ensure you are getting the car at a time that is suitable for you and NOT this shambles of a company!!!

We rented a car in Lisbon with Turisprime and had a great experience. We had read bad reviews but decided to go with them anyway as they were cheaper than the main car rental companies. We took an excess insurance elsewhere. We had an amazing experience. The pick up and drop off to the airport were quick and straightforward. The place where we picked up the car was very modern and spotless and the car was brand new. The staff (especially Andre) were extremely helpful and friendly. They never insisted on us having to pay for anything else. We will rent there again!

Scam company DO NOT USE THEM. Even though you have already paid full insurance they say you have not and if you do not pay they put a call on your credit card for £700.00 in case of damage. They will try to blame another company, but it is them.

I was wary because of the bad reviews, but I encountered no problems with renting the car at the Porto airport office.
Our flight had a 30 minute delay so we called to let them know. The shuttle bus was waiting, it's a 2 minute drive to the rental office.
Of course they tried to upsell, but when I told them no extra insurance was necessary, they didn't insist. The car was in ok condition.
Drop off was pretty fast. No worries.
Would use their service again in the future.

I would give them minus stars if possible. My son booked with this company. Full insurance taken out and car returned without any issue. We then find that despite promises they fail to return deposit and then take further unauthorised payments from card. Looking at the reviews and the fact they clearly dont care or learn it hopefully wont be long before they are out of business.AVOID AT ALL COSTS

SHOCKING SCAM COMPANY AVOID....

Already had booked and paid for vehicle and insurance only to find out they wanted me to do it again also took unauthorised payments out of my Bank account during and on return to the UK for no reason car was ok when retuned.

cant get through to the company wont answer me presume they block you after they have ABUSED you.

had to walk back to the airport to as said no shuttle available.

SHOCKING ROBBING COMPANY...

This is my Sisters experience of 18th March 2022.

If I could leave a Minus -3 review I would. How I, a 66 years old Widow, was treated by the Car Hire company TURISPRIME Car Rental at Faro Airport was disgusting. So, after my Husband passed away last June I was starting my first process of Renting a Car for a 2 weeks break in the Algarve. I used GotRentalCars to arrange it. Through their website I was pointed to TourisPrime Car Rental which is very near Faro Airport. I agreed a Car and a price, What an absolute nightmare. To start with they do everything by Email. I'll come to this later.
The Martin Lewis Money show advised Car Hirers to Buy Seperate Excess Insurance to guard against being Ripped off by Car Hire Companies so thats what I did.
After flying into Faro Airport I was taken by Bus to the TourisPrime office.
They went through the hire details after which I was expecting a Car Hire Agreement form showing everything INCLUDING a diagram of the Vehicle and any relevant existing damage. Nothing! I was told it would be emailed to me and if I saw any damage before I left, I was to take a picture with my phone. Nobody came out to the car with me. I was asked if I wanted Excess Insurance at €170. I told them No thankyou I had already purchased an Excess protection policy elsewhere.
As always I left details of my Credit Card just in case anything happened.
I looked round the car and took some pics of damaged areas. Not really badly damaged but Hey! Why didn't they do this in advance like all other companies we've used before?
Off I went for 2 weeks stress relief or so I thought!
Fast Forward to the day before my return. I hadn't had a scrap of an issue with the car. I looked around it. No..Fine I thought Until I noticed a small 15mm scratch on one of the Alloy Wheels..."Was that there before"? I thought...I really didn't study the Wheels so I didn't know. A friends husband had a look and said that he thought the scratch was Old and it wasn't Fresh Alloy Colour but dark Grey.
I filled the car up..Full to Full and the following day I drove back to the TourisPrime office.
What follows Haunts me...and robbed me of so much confidence in dealing with this type of thing.
Of course..This time a man came out to the vehicle. Not just a man..A Surly, miserable looking man. A man on a mission!
I stood by as he went round the car inspecting it. He pointed to a scratch on the paintwork.. "This"..he said. Luckily I'd taken a picture of it on Collection. "No" I said showing him the picture. "OH OK" he said and carried on looking. It was then that he seemed to do an about turn and go to the other side of the Car and point to the scratch on the Alloy Wheel...."Here" he said!.. I had No picture!.. "Very Expensive" he declared and walked back to the office (Mission Accomplished).
I went Numb and Cold when he looked on a list and told me gruffly "€470..". I was in shock from that point. The total cost of the Hire had been £130 to that point.. for 2 weeks hire Yet here I was being asked to pay €470 Four Hundred and Seventy Euro for a small scratch on an Alloy Wheel. I had no option but to pay (my flight was becoming imminent) and hope that my excess policy would cover it.

After my return I researched this issue. I seems to be Rife.. especially with those who refuse to buy Excess insurance off these Horrible people because they already purchased a cheaper excess policy elsewhere. The worst instance I came upon was where a man had been forced to pay €500 for a small scratch (not a crack) on a Windscreen! A scratch that could really Only be located IF you already knew where it was.

BEWARE Hirers. There are many "TourisPrime" Car Hire Companies out there.
I'm not really Blaming GotRentalCars.com But they do have a part in this...After all it was they who arranged the Hire.

Mrs BC

Thing Is.. People are being treated terribly in Portugal whilst renting cars. It's all well and good Martin Lewis advising people to take out independent Car Hire Excess Insurance but another thing altogether dealing with these Unscrupulous Rental Companies.

UsefulShare

No contact and further charges to my debit card. I would not rent from them again.

I returned the car at 8h and the office was closed. An employee arrived and was very unfriendly, shouted “what” at me as I asked her where to leave the car. Then she closed the door immediately behind her. And no shuttle service to the airport. I rang the door bell. No one answered. I had to call a taxi to the airport. Don’t recommend this car hire company

We booked a car. Everything went okay, untill we have to show our creditcard. This card belongs to our bankaccount where you can see both our names. They didnot accept our creditcard because there was one name. We have to pay four times more, to get the car with us now. We asked them to change the name of the driver, because we both have drivers licences. Not possible!!! So they cheat you and steal your money. Very unpleasant experience. We didnot drive a car anymore and our money was in their pocket.

Very unfriendly and unrespectful treatment. For a car rental of 36 euro, they ended up demanding another 89 euro at the rental office. Never rent at this place!

Absolute rip off cost of hire was more than my flights and accommodation, off the airport so you cant take your business elsewhere they con you with the insurance and the car. I felt absolutely cheated never again avoid avoid avoid!

I wish I had googled these thieves before we used them. You end up paying more than avis rates anyway. DO NOT USE THiS COMPANY

Slow as treacle! Lost over an hour waiting for transport from the airport to the depot which we later found out was minutes away. Then proceeded to wait a further hour waiting to see an agent to process the rental that we had already paid for ahead of time. Multiple additional payments were required upfront with very little explanation, possibly we will get some of this back but who knows?! Terrible communication at every stage. Absolutely the worst advert for a trip to the algarve, thankfully everything else during out stay was excellent.

Rented a car from Faro Airport from a Mr Santos (manager). So far so good until hit by unexpected ‘refundable charges’
1) €75 for toll charges held in account- balance to be refunded
2) €250 deposit bumped up to €500 deposit because I was hiring an economy class car. My voucher states €250
3) Fuel charge taken up front in case you bring back the car empty

Never been so nervous about returning the car before as I don’t know what to expect but at late booking, they were the only ones with availability. Made sure I took a video of inside and outside of the car. To be fair, Mr Santos told
Me to take photos before driving off.

Dropping off at Lisbon Airport so am prepared for a bit of firm discussion. Will insist car is signed off as complete and OK at hand over ie, full fuel, clean, tyres and wheels ok, no damage.

Will keep you posted

Kam

So returned the car yesterday in Lisbon which was very straightforward. The guy was polite and I insisted on a printout to show the security deposit was repaid. Will wait to see if other charges/deposits are refunded. Will keep you updated.
Must, must, must! Portugal is very dusty and after 3 days hire, the car was covered in dust. For €1, you can hose it down with a power wash at Aldi or Continente- highly recommend you do that before returning the car as you do not want to be hit with a dirty car charge.

Kam

Don't trust them. They told us that was possible to pay with Debit card, but then they rose the price of 100 € for this reason.
Don't GO.