I did not receive the Twinkling Tree flower lights in time for Mother's Day (5/10), which was disappointing, since I was assured that the products would be shipped in plenty of time to arrive. I orde... See more
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Review summary
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Reviews shaping this summary
The lighted flowers are beautiful. The customer service was horrendous. No shipping info provided, no confirmation email, no receipt. Took them 13 days to ship it.
Company replied
This was the second time I ordered from Twinkling tree. They are a responsible company but they are located in Wales. They response to customer inquiries immediately. I would have given them a 5 st... See more
Company replied
Check reviews before you buy. I've not even received my product and I'm already regretting it. They add a £5 insurance as you check out. There's nothing to tell you that's being added and you can... See more
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Company details
Written by the company
Add a little magic to your world- TwinklingTree brings you whimsical lights that turn your home and garden into a fairytale wonderland, one sparkle at a time! ✨ Need a hand? Our team of sparkle specialists is just an email away at Support@TwinklingTree.com
Contact info
25 Captain Cook Drive, 2229, Caringbah, Australia
- Support@TwinklingTree.com
- www.twinklingtree.com
3.0
Average
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 2 weeks
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BE WARNED
BE WARNED - DO NOT BUY ANYTHING FROM THIS COMPANY! Ordered the dandelions which are complete and utter junk. They don't match in size or wiring colour - nothing like the picture advertised on their site. One is a nice tight compact flower light and the other looks like it has been kicked around. Emailed the company 5 days ago, 3 days ago and today with no response to any of them. Complete rip off. Buy at your own risk and you'll be very lucky if you get a response let alone a refund. I also don't believe any of the reviews associated with the items on their website. Just there to entice you in.
June 15, 2026
Unprompted review
Reply from TwinklingTree
Hi Lucy,
Thank you for taking the time to share your thoughts with us.
We’re truly sorry to hear about the frustration and inconvenience this situation has caused. We take every customer’s feedback seriously, and we’d like the opportunity to look into your concerns properly.
In order to assist you with your order and understand the issue in more detail, we kindly ask that you accept our Request for Information on Trustpilot. This will allow us to directly and efficiently review your order situation and work toward a resolution.
With thousands of happy customers worldwide, we are always eager to assist you with any questions or concerns you may have.
Warm regards,
Jen
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4 pack
Grabbed the 4 pack bundle to frame our concrete entry stairs symmetrically. Unboxing to alignment took under 3 minutes total.
March 31, 2026
Unprompted review
Reply from TwinklingTree
Hi Ludwig,
Thank you for sharing your feedback!
We’re glad to hear the 4-pack lights worked so well for framing your concrete entry stairs! A symmetrical setup can make such a clean, polished difference, especially around an entryway, so it’s great to know they suited the space nicely.
We’re also happy the setup was that quick and straightforward. Going from unboxing to alignment in under three minutes is exactly the kind of easy experience we hope for.
Thank you for choosing TwinklingTree! We hope your entryway continues to look beautifully arranged and welcoming.
Warm regards,
Jen
Just love seeing tulips on the kitchen…
Just love seeing tulips on the kitchen island. In the morning this bunch of tulips ,looks fresh and crispy,
evening I turn the button on and a nice light all over my island . So cosy so relaxing. Glad I purchased them for myself. Thank you for easy transaction and fast delivery.
June 17, 2026
Unprompted review
Reply from TwinklingTree
Hi there,
Thank you for such a beautiful review!
We love hearing how you’re enjoying your tulips on the kitchen island. The way you described them, looking fresh in the morning and then giving a soft glow across the island in the evening, sounds so lovely.
We’re especially glad to know they’ve made your kitchen feel cozier and more relaxing. Sometimes a simple addition can make an everyday space feel more special, and it means a lot to hear that these tulips have done that for you.
Thank you for choosing TwinklingTree and for treating yourself to something you enjoy! We’re also pleased that ordering was easy and delivery was quick. We hope your tulips continue to bring beauty and comfort to your kitchen day and night.
Warm regards,
Jen
I really love my lights I will be…
I really love my lights I will be buying more from you in the near future.
June 8, 2026
Unprompted review
Reply from TwinklingTree
Hi Sandra,
Thank you for sharing this with us!
We’re delighted to know that you’re enjoying your lights and that you love them enough to already think about purchasing more. That is such a kind compliment, and we truly appreciate you taking the time to let us know.
It means a lot when our pieces become something customers want to add more of, whether for another room, an outdoor space, or as a thoughtful gift. We’re so glad your lights have brought a positive touch to your home!
Thank you again for choosing TwinklingTree and for your continued support! We hope your lights keep adding warmth, charm, and beauty to your space for a long time.
Warm regards,
Jen
Great gift!
Love this! Bought it as a gift for a kid for his new room and bought stickers so he could decorate it. Big hit!
June 12, 2026
Unprompted review
Reply from TwinklingTree
Hi Carrie,
Thank you for your lovely feedback!
We’re delighted to hear that the gift was such a success! It sounds like a wonderful addition to his new room, and adding stickers so he could decorate it himself was such a clever and thoughtful idea.
It’s always lovely when a gift feels personal and fun, especially when it gives someone the chance to make it their own. We’re so pleased to know it brought excitement to his space and became something he could enjoy in his own way.
Thank you for choosing TwinklingTree for this special gift. We truly appreciate your support and are so happy it was a big hit!
Warm regards,
Jen
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The light are cheap
The light are cheap, dim, crap from china...avoid...if I could give them zero stars I would...
June 17, 2026
Unprompted review
Reply from TwinklingTree
Hi Mark,
Thank you for taking the time to share your thoughts with us.
We’re sorry to hear that your experience left you feeling disappointed. We truly appreciate you bringing this to our attention, and we’ll take your feedback into consideration as we continue reviewing the overall customer experience.
If you have any further questions or concerns, you can always reach out to our Customer Support team at Support@TwinklingTree.com.
With thousands of happy customers worldwide, we are always eager to assist you.
Warm regards,
Jen
Gutted
Gutted! Don’t order from them. I was so excited to receive my order from them, and what I received was NOT what they advertised. I feel like I’ve been scammed!
June 17, 2026
Unprompted review
Reply from TwinklingTree
Hi Neale,
Thank you for taking the time to share your thoughts with us.
We’re truly sorry to hear that you feel disappointed with your experience. We understand that you were looking forward to your order, and we appreciate you bringing your concerns to our attention.
Our team is currently reviewing your inquiry so we can look into this further, and you should receive a response from us shortly.
We are always eager to assist you with any questions or concerns you may have.
Warm regards,
Jen
Great product although the images don’t…
Great product although the images don’t really show the control box
June 10, 2026
Unprompted review
Reply from TwinklingTree
Hi Mark,
Thank you for your review!
We’re pleased to hear that you think it’s a great product and that you’re happy with your purchase. We also appreciate you pointing out the detail about the control box, as clear product information is important when customers are deciding what will work best for their space.
Your feedback is helpful and will be noted as we continue looking at ways to improve the shopping experience. Thank you again for choosing TwinklingTree, and we hope your product continues to bring a lovely touch to your home.
Warm regards,
Jen
I love everything we have got from…Twinkling Tree
I love everything we have got from Twinkling Tree. The only thing is it takes awhile to get it. The new lights we got are beautiful. We are looking to get LED Solar Lights for our back deck. We have lights on it now but we want solar ones. So hopefully Twinkling Tree will have some.
June 16, 2026
Unprompted review
Reply from TwinklingTree
Hi Barb,
Thank you for sharing this with us!
We’re really grateful to hear that you’ve loved the pieces you’ve ordered from TwinklingTree. It’s always meaningful when customers return to us because they’ve enjoyed their previous purchases, and we’re so pleased that your new lights are beautiful in your space.
We also appreciate your honest note about the delivery time. We understand that it can take some patience, and we’re sorry for any wait you experienced. Your feedback is helpful and appreciated as we continue working to improve the overall customer experience.
It’s lovely to hear that you’re now looking for LED solar lights for your back deck. That sounds like such a great way to make the space feel brighter and more inviting without needing extra wiring. Thank you for considering TwinklingTree again — we truly appreciate your trust and support.
We hope your lights continue to bring beauty and warmth to your home, and we’d be delighted to be part of your next outdoor setup.
Warm regards,
Jen
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My husband loves the little frog!
My husband loves the little frog. It’s just so darned cute!
He has a prominent place in our family room, sitting where he can watch my husband.
June 15, 2026
Unprompted review
Reply from TwinklingTree
Hi Barbara,
Thank you so much for sharing this sweet feedback!
We’re so happy to hear that your husband loves the Glowing Garden Frog. It sounds like he has already become a special part of your family room, especially with his own prominent spot where he can keep watch.
It’s always lovely when a small piece brings that much personality and charm into a home. Thank you for choosing TwinklingTree, and we hope your little frog continues to bring smiles to both of you every day.
Warm regards,
Jen
Absolute rubbish
Absolute rubbish. Dandelion lights arrived in a terrible condition- not fit for purpose but I was told :
“ After carefully reviewing the photos you provided, we can confirm that the Blissful Bright Dandelions are not damaged. Because our products are packed tightly for safe shipping, they may sometimes arrive looking compressed or slightly out of shape. Please rest assured that this is completely normal and can usually be improved with a few simple adjustments. To help the Blissful Bright Dandelions recover its shape, we kindly recommend the following:
Place the dandelions in a vase for a while after taking them out of the packaging, allowing the stems to naturally settle.
Gently apply warm air using a hair dryer on a low setting for a short period to help the stems and blooms regain their shape.
Carefully twist the stems in the opposite direction to help them adjust and look fuller.
We would like to let you know that the dandelion puff may have come loose during transit, but it can be easily reattached. Simply take the stem and gently insert it back into the middle of the dandelion head. Since the Blissful Bright Dandelions are handmade, it is possible for some pieces to loosen during shipping. However, they are designed to be reattachable.“
When I sent videos of the damage I was told:
“ We want to sincerely apologize for the way this was handled previously. A damaged item with a stem that won't attach is absolutely a defect, and you deserve to have it resolved properly. We are sorry that was not made clear from the start.
Before we arrange a replacement, we would love to help you try a few quick troubleshooting steps in case we can get your current piece working for you:
1. Use the blunt end of a screwdriver or a pen to press down firmly on the pin while gently wiggling the inner tube — this can sometimes free up a pin that is stuck from factory tension.
2. Try applying a tiny drop of household oil around the base of the pin to help loosen any factory tension.
3. If you are able to reach inside the tube with a pair of pliers or a long tool, you may be able to gently pull the spring slightly to un-jam it from the inside”
When i said I wanted a refund ( i’ve seen the poor quality of the item) they offered me a voucher then stopped responding.
I’ve lodged a dispute with Paypal and my bank. The item is unfit to sell and despite conceding this they do not want to refund me. It’s actually quite funny that they want me to get out a screw driver and hairdryer!
I would not recommend their product and my exchanges with them have been time consuming and fruitless so far.
Nb: they will try to get you to close your Paypal case so they can ‘refund’ you. This is a scammers tactic. Don’t close the case and you’ll get a refund .
“Never close a PayPal dispute before you have your refund in hand. Sellers asking you to cancel a claim so they can "process the refund" is a common tactic. Once a case is closed, you cannot reopen it or escalate it to a claim, meaning you lose all PayPal Buyer Protection”.
June 10, 2026
Unprompted review
Reply from TwinklingTree
Hi Nicole,
Thank you for taking the time to share your experience with us.
We’re sorry for the frustration and inconvenience this situation caused. We understand that this process felt disappointing, and we appreciate you bringing your concerns to our attention.
Our team has reviewed your inquiry, and your request has now been processed. We can confirm that this matter has been resolved.
We would also like to clarify that in many cases, when a PayPal dispute is open, the funds may be temporarily held by PayPal, which can prevent us from processing a refund directly on our end until the case is resolved or closed. However, we’re glad that your request has now been processed successfully.
We are always eager to assist you with any questions or concerns you may have.
Warm regards,
Jen
Bought the "Blissful Bright Dandelions"…
Bought the "Blissful Bright Dandelions" - they took weeks to arrive, and then looked nothing like the advertised product.
Very unhappy with the product, and to get a refund they expect you send the product from the UK to Australia - would probably cost more than it's worth.
AVOID AT ALL COSTS. Very unhappy with the product and the service
June 16, 2026
Unprompted review
Reply from TwinklingTree
Hi Rich,
Thank you for sharing your experience with us.
We’re sorry to hear that you felt disappointed with your experience. We take customer concerns seriously and appreciate you bringing this to our attention.
We can confirm that your inquiry has now been resolved, as our team has processed your request.
We appreciate you taking the time to let us know. We are always eager to assist you with any questions or concerns you may have.
Warm regards,
Jen
Didn’t look like the picture
I was very disappointed as the purchase was a bday gift for a very dear friend. They looked nothing like advertised. How do you people sleep at night?
June 12, 2026
Unprompted review
Reply from TwinklingTree
Hi Margareth,
Thank you for sharing your feedback with us.
We’re sorry to hear that you felt disappointed with your experience, especially as this was intended as a gift for someone dear to you. We truly appreciate you bringing your feedback to our attention.
If you have any further questions or concerns, you can always reach out to our Customer Support team at Support@TwinklingTree.com.
We are always eager to assist you with any questions or concerns you may have.
Warm regards,
Jen
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So great!!!
I was concerned that the product would be misrepresented due to some of the reviews but the hummingbird lantern was amazing!!!! I gave it as a gift to a dear friend who loves birds and has a beautiful garden. The patterns are beautiful and expand as shown AND the product was sturdy and as large as stated. I’m definitely pleased and buying more! 👏🏻
May 21, 2026
Unprompted review
Reply from TwinklingTree
Hi Beth,
Thank you so much for sharing this wonderful feedback!
We’re so happy to hear that the hummingbird lantern exceeded your expectations and made such a lovely gift for your friend. It sounds like such a thoughtful choice, especially for someone who loves birds and has a beautiful garden where it can really be enjoyed.
We’re also delighted to know that you were pleased with the patterns, size, and overall sturdiness of the lantern. Those details make such a difference when choosing a decorative piece, so it means a lot to hear that it felt just right once it arrived.
Thank you for trusting TwinklingTree for such a special gift. We truly appreciate your kind words and are so glad you’re happy with your purchase. We hope your friend enjoys the beautiful glow and patterns in her garden for a long time to come.
Warm regards,
Jen
Cheap and unworthy
Absolutely cheap product and a total waste of money. I got suckered into purchasing three due to all the wonderful reviews. The palm is cheap plastic as well as the holder. There is no timer so you’d have to turn them on and off any time you want to use it. Mine lasted three days before batteries were dead.
June 2, 2026
Unprompted review
Reply from TwinklingTree
Hi Beth,
Thank you for taking the time to share your thoughts with us.
We’re sorry to hear that you felt disappointed with your experience. We truly appreciate you bringing your feedback to our attention, and we’ll take it into consideration as we continue reviewing the overall customer experience.
To help us look into your order further, please accept our Request for Information on Trustpilot so our team can review the details and assist you.
With thousands of happy customers worldwide, we are always eager to assist you.
Warm regards,
Jen
Horrible cheap product
Horrible cheap product. I ordered 4 of these and they
Don’t look a thing like the pictures shown. Wish I would have looked at the reviews before I ordered them.
They were the Starlit starburst. What a joke!!
Live and learn I guess.
June 11, 2026
Unprompted review
Reply from TwinklingTree
Hi Debby,
Thank you for taking the time to share your feedback with us.
We’re sorry to hear that you felt disappointed with your order. We understand this was not the experience you had hoped for, and we sincerely appreciate you bringing your concerns to our attention.
Your feedback has been noted and will be taken into consideration as we continue reviewing the overall customer experience.
If you have any further questions or concerns, you can always reach out to our Customer Support team at Support@TwinklingTree.com.
Warm regards,
Jen
Terrible
Package took ages to be shipped with no updates and then was sent back to company and re shipped for no reason
Product is the cheapest of cheap
Definitely not worth the time or money
June 12, 2026
Unprompted review
Reply from TwinklingTree
Hi Mikaela,
Thank you for taking the time to share your feedback with us.
We’re sorry to hear that your experience left you feeling disappointed. We understand this was not the outcome you had hoped for, and we sincerely appreciate you bringing your concerns to our attention.
Your feedback has been noted and will be taken into consideration as we continue reviewing the overall customer experience.
If you have any further questions or concerns about your order, you can always reach out to our Customer Support team at Support@TwinklingTree.com.
Warm regards,
Jen
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When my sister received her package of…
When my sister received her package of four sparklers we assembled them and put them in the ground. She loved them but I wish they would be a little shorter in length so they would stand out straight. Love them and they look great at night.
May 29, 2026
Unprompted review
Reply from TwinklingTree
Hi Michelle,
Thank you for sharing your feedback with us.
We’re so glad to hear that your sister loved the sparklers and that they looked great once set up in the ground. It’s always lovely to know when a gift is enjoyed, especially when it becomes something that can brighten an outdoor space in the evenings.
We also appreciate your note about the length. Feedback like this is very helpful, as it gives us a better understanding of how the product feels once assembled and displayed. We’ll be sure to take your comments into consideration as we continue reviewing the overall design and customer experience.
Thank you again for choosing TwinklingTree. We’re happy the sparklers are being enjoyed and hope they continue to add a beautiful glow to your sister’s garden at night.
Warm regards,
Jen
The Twinkling trees are just so pretty…
The Twinkling trees are just so pretty ! They were bought for me as a present 🎁 then my sister saw them and loved them so I bought some for her.
June 1, 2026
Unprompted review
Reply from TwinklingTree
Hi Kerri,
Thank you so much for sharing this lovely feedback!
We’re so happy to hear that the trees were first given to you as a present and that you enjoyed them so much. It’s even more wonderful to know that your sister loved them too, and that you decided to get some for her as well.
That kind of shared appreciation means a lot to us. It’s always special when a gift becomes something that others notice and want to enjoy in their own home too.
Thank you for choosing TwinklingTree for both yourself and your sister! We truly appreciate your support and hope the trees continue to bring a beautiful glow to both of your spaces.
Warm regards,
Jen
When I ordered I was told that if I was…
When I ordered I was told that if I was not fully satisfied I would get a refund. I received my product only to find that it is a piece of cheap plastic! doesn't look anything like the picture or description. When I tried to get a refund and return I was told that I had to send it back to Australia and pay my own postage!! That is NOT told to you when ordering! then I was told that I could keep product and get a 50% refund (misleading at best) or keep product and get a 100% + 10 for some other cheap plastic crap. There is not a phone number to contact customer service it is all on e-mail. DO NOT BUY FROM THIS COMPANY!!!!
May 28, 2026
Unprompted review
Reply from TwinklingTree
Hi there,
Thank you for taking the time to share your thoughts with us.
We’re sorry to hear that your experience left you feeling disappointed. We understand this was not the outcome you had hoped for, and we appreciate you bringing your concerns to our attention.
To help us review your order properly and assist you further, please accept our Request for Information on Trustpilot so our team can look into the details. We also want to confirm that we do not offer phone customer support at this time, but our Customer Support team is always available by email.
With thousands of happy customers worldwide, we are always eager to assist you with any questions or concerns you may have.
Warm regards,
Jen
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