Bought a balancer and tyre machine, balancer had an issue early on but spoke to Neil in technical and he assured me it was a simple fix sent the part out next day and talked me through it
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Anthony has now dealt with my orders on 2 occasions, very helpful and polite and noticed our previous order ... can’t recommend more he knows his equipment from the conversation had, haven’t needed... See more
Company replied
When in the market for a leaver-less center post tyre changer I came across tyrebay direct. From my initial dealings with Ant to after sales service by Jamie (who is amazing!) I have always been impre... See more
Company replied
Very helpful & professional advise, I have been out the game for a while & Antony Yates was very sharp to help & advise me on a tricky situation. Couldn’t have asked for more he went above & beyond to... See more
Company replied
Company details
Information provided by various external sources
Tyre Bay Direct stocks a huge variety of tyre consumables, tyre changing machines, wheel balancing machines, repair materials, tools and garage equipment
Contact info
Saxon House, B98 7SF, Redditch, United Kingdom
- 01527 883580
- info@tyrebaydirect.com
- www.tyrebaydirect.com
4.6
Excellent
235 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Excellent customer service👍
Was struggling to use the equipment so I decided to give the company a call. I was put through to Neal, one of their technicians. After a short time on FaceTime our problem was overcome.
April 30, 2020
Unprompted review
Reply from Tyre Bay Direct
Thank you for the positive feedback Lewis! Always here to help 😊
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Absolutely brilliant company
Absolutely brilliant company to deal with. Staff are so helpful. Have always used tyre bay direct for my machines etc. Will always use them!!
April 25, 2020
Unprompted review
Reply from Tyre Bay Direct
James, we really appreciate your feedback & will pass it on to the team. I'm sure it will lift their spirits up! Thank you.
Fast delivery thanks
April 25, 2020
Unprompted review
Reply from Tyre Bay Direct
A pleasure to be of service John! 😊
ididnt realise the patches would be so…
ididnt realise the patches would be so small but ill use them ,
i would have prefered the clear glue and not the blue ,,
hey overall ,, im happy ,, tony
April 21, 2020
Unprompted review
Reply from Tyre Bay Direct
Hello Paul,
Thank you for your feedback & we're glad the patches will still be of use. We'll be sure to pass on your comments to the team for consideration as well.
Best,
Tyre Bay Direct
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Top service!!
Great, speedy, service even at this stressful time. Well done Tyrebay
April 8, 2020
Unprompted review
Reply from Tyre Bay Direct
Thank you for the feedback, Richard! We'll be sure to pass it on to the team & are always here to help.
Excellent service yet again
April 7, 2020
Unprompted review
Reply from Tyre Bay Direct
Thank you, guys! Please to help. We'll pass on to the team.
Top class,many thanks.
April 6, 2020
Unprompted review
Reply from Tyre Bay Direct
Thank you for your review, Martin! It is appreciated & we will be passing it on to the whole team 😊
Excellent product and rapid delivery
April 6, 2020
Unprompted review
Reply from Tyre Bay Direct
Thank you Geoff! We'll be sure to pass your feedback on to the team! 😊
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Delivered on time, excellent service
Delivered on time, good product, excellent service, thank you for this at this very difficult time.
April 5, 2020
Unprompted review
Reply from Tyre Bay Direct
Thank you, Alan! We'll be sure to share that feedback with the team. I'm sure it will mean the world at this time, especially when they are taking every extra precaution to remain safe whilst helping our customers out. Stay safe!
Very bad service late with delivery…
Very bad service late with delivery giving me different date's each time i call and also charging extra for setting up my balancing machine. Very bad
March 18, 2020
Unprompted review
Reply from Tyre Bay Direct
Hello Jaffrey,
We apologise that you feel our service was not up to standard. The delivery was delayed and unfortunately, this was out of our hands. We did however offer and add a £30 goodwill credit to your account. You purchased from our Redback range which is our budget range, designed for people that want to save by building/ installing themselves. This is made clear during the sale and so, in this case, would have been chargeable for set up.
Please do not hesitate to contact us again if you have any further queries. Our team are always on hand to help.
Reply from Tyre Bay Direct
Thank you! We appreciate your feedback & pass it on to the whole team!
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Had a problem with an Atlas balancer…
Had a problem with an Atlas balancer this morning and got excellent support.
I was dealing with ant by video call and he couldn't have been more helpful.
Top marks
February 14, 2020
Unprompted review
Reply from Tyre Bay Direct
We will be sure to pass your feedback on to Ant. Thank you.
Good advice on the quality of tyre
Good advice on the quality of tyre I required.Good price and quick delivery. All round excellent service.
February 4, 2020
Unprompted review
Yet again you failed yo deliver to my…
Yet again you failed yo deliver to my address this time with no explanation, proof that you tried to deliver not available so I had to redirect to an alternative address.
February 3, 2020
Unprompted review
Reply from Tyre Bay Direct
Thank you Phil! 😊
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quality of service
Anthony has now dealt with my orders on 2 occasions, very helpful and polite and noticed our previous order ... can’t recommend more he knows his equipment from the conversation had, haven’t needed to use the “help or after service” but certainly wouldn’t think twice of doing with how Anthony has dealt with anything we asked from enquiry to buying. Top class service delivery over Xmas 2019 was as agreed and the delivery driver was top class in rush hour so made him a brew minus the bacon butty as we had none left!! Give the guys a pay rise but price increase.
Thanks again look forward to purchasing from you soon. 100% service from start to end.
January 17, 2020
Unprompted review
Reply from Tyre Bay Direct
Thank you so much for your review! WE take great pride in sharing these with our team as it is they who make this possible! 😊
5 years ago purchased unite u820…
5 years ago purchased unite u820 balancer through tyrebay direct recently had faults with calibration on machine.having spoken to Anthony and Neil on aftersales /Sales I can only leave the highest praise their support and follow up is second to none and would reccomend buying a machine getting good value and brilliant after sales service and a result we have a 100% 5 year machine along with order for newmachine
January 17, 2020
Unprompted review
Reply from Tyre Bay Direct
Thank you for your feedback! 😊
Top service very professional…
Top service very professional definitely will be using again.
Regards
Autoserv Car & Bike
January 17, 2020
Unprompted review
Reply from Tyre Bay Direct
Thank you! 😊
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