As most of my payment went to express delivery and after nine days I still had not received the item, i wrote to ask what was going on. They asked e to wait to see how long delivery would take. The... See more
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Review summary
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I ordered a sun shirt for my son who likes to walk as he was getting sunburnt on his long hikes. The shirt was as advertised, Thank you. My only question why did this item, which was advertised as b... See more
Company replied
While the purchase went seamlessly, because of freight & other charges I probably paid three times the cost of purchasing it in Australia. I don't know if I can continue due to this.
Company replied
The product is good, quieter than the OWC 4m2 (old model). Delivery date changed after purchase - a minor annoyance. Due to my circumstances it hasn’t seen a lot of use yet.
Company replied
Company details
Written by the company
The best online shopping website in Australia. Shop electronic goods, fashion accessories, beauty products, mobile, men & women clothing, shoes, home & kitchen appliances online on Ubuy in Australia: Visit Ubuy to shop from the USA, UK, Japan, & Korea. Explore imported products online from the USA, UK, Japan & Korea. Buy from Ubuy to ship from the USA, UK and China to Australia and order from abroad. We provide cross-border shopping experience with great offers and deals. ✓ Low prices ✓ Big discounts ✓ Fast shipping ✓ Genuine brands ✓50 Million products. | Online Shopping | Electronics, Health & Beauty Product, Fashion| Ubuy Australia
Contact info
56a Anzac St, KWI 918054, Chullora, NSW 2190, New South Wales, Australia, New South Wales, Australia
- +61 (2) 61810756
- info@ubuy.com
- www.u-buy.com.au
4.0
Great
314 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Ubuy Australia
Hello Chris Jones
Thank you for your feedback!
We’re glad to hear that you experienced prompt delivery and that the product met your expectations.
Best regards,
Team Ubuy
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Ultra fast international postage
Very impressed with the speed I received my package from the United States to Australia. Highly recommended
July 17, 2026
Unprompted review
Reply from Ubuy Australia
Hello Gavin Clark,
Thank you for your fantastic feedback!
We’re thrilled to hear that you were impressed with the ultra-fast international delivery from the United States to Australia. Your recommendation truly means a lot to us!
Best regards,
Team Ubuy
Very efficient service
Very efficient service. Hassle free.
Excellent product have ordered several times.
July 10, 2026
Unprompted review
Reply from Ubuy Australia
Hello Jeannie,
Thank you for your wonderful feedback!
We’re delighted to hear that you found our service efficient and hassle-free, and that you’ve enjoyed your purchases with us multiple times.
Your continued trust means a lot to us. We look forward to serving you again soon!
Best Regards,
Team Ubuy
$110 to post a $30 50cm2 poster
$110 to post a $30 50cm2 poster? Yeah nah.
July 13, 2026
Unprompted review
Reply from Ubuy Australia
Hello Tim Villa
Thank you for taking the time to share your feedback. We sincerely regret that your experience did not meet your expectations.
Best Regards,
Team Ubuy
It was the best service ever received…
It was the best service ever received by any company from my online shopping experience in the last 10yrs
July 11, 2026
Unprompted review
Reply from Ubuy Australia
Hello Scott MacLeod,
Thank you for your incredible feedback! We're truly honored to be your best online shopping experience in the last 10 years. Your support means a lot to us!
Best Regards,
Team Ubuy
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Scam - do not use this company
DONT USE THIS COMPANY - they don’t fill the order, send incorrect goods which are damaged get you to jump through rings to advise them of their mistake and then make you do all the work to return the incorrect and damaged item just to get a refund ! When they don’t send the correct item they tell you they “don’t have a replacement policy” even though they didnt actually send you what you actually bought, This is a scam
July 3, 2026
Unprompted review
Reply from Ubuy Australia
Hello Di Heale
Thank you for reaching out, and please accept our sincere apologies for any inconvenience caused. We’ve searched our records but couldn’t locate details associated with your reviewer name. To help us resolve this promptly, kindly email info@ubuy.com with your order details and a summary of your concerns. Our concern team will investigate immediately and follow up with you directly.
We truly value your feedback and are committed to ensuring your satisfaction. Thank you for your patience and cooperation. We look forward to making this right.
Best regards,
Team Ubuy!
Reply from Ubuy Australia
Hello Brian McK,
Thank you for your kind words! We're glad you liked our website, pricing, and fast shipping.
Best Regards,
Team Ubuy
so easy to order delivery was way…
so easy to order delivery was way earlier than i expected
June 29, 2026
Unprompted review
Reply from Ubuy Australia
Hello Terri Davidson,
Thank you! Happy to hear your ordering experience was smooth and delivery arrived earlier than expected.
Best Regards,
Team Ubuy
Great mask
Product was delivered quickly and in good condition. Looks exactly as advertised. We are yet to try it.
June 25, 2026
Unprompted review
Reply from Ubuy Australia
Hello Chris,
Thank you for your feedback! We're glad to hear your order arrived quickly and in great condition, just as expected.
We hope you enjoy using the product, and we truly appreciate your support. Looking forward to serving you again!
Best Regards,
Team Ubuy
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FINALLY I have American baking spray!
This was the ONLY way I could buy the baking spray with flour in it, in Australia! I'd never used Ubuy before and I was pleasantly surprised.
From the moment I placed my order I received regular updates regarding delivery etc. My items were properly packaged and postage was fast.
June 1, 2026
Unprompted review
Reply from Ubuy Australia
Hello Venus,
Thank you for sharing your experience! We're so glad we could help you get the baking spray you were looking for all the way in Australia It’s great to hear that your first experience with Ubuy was a pleasant one, from regular updates to fast and secure delivery.
We truly appreciate your support and look forward to serving you again!
Best Regards,
Team Ubuy
Very easy to deal with
Very easy to deal with - and the product was delivered quickly.
June 10, 2026
Unprompted review
Reply from Ubuy Australia
Hello Liz,
Thank you for your kind feedback! We're glad to hear you found the process easy and that your order was delivered quickly. We truly appreciate your support and look forward to serving you again.
Best regards,
Team Ubuy
Fast delivery
Fast delivery, genuine part would purchase from Ubuy again
June 5, 2026
Unprompted review
Reply from Ubuy Australia
Hello Jon Fieldhouse,
Thank you for your great feedback! We're happy to hear that you experienced fast delivery and received a genuine product. We truly appreciate your trust and look forward to serving you again.
Best regards,
Team Ubuy
Cost me $145 for 1kg of dutch licorice…
Cost me $145 for 1kg of dutch licorice instead of $30 tried to cancel to no avail order got shipped anyway, canceled within 1 hour, will never go near their site again. Nothing about express post on order and thanks for offering me $20 I'd rather the review stay to warn others
June 4, 2026
Unprompted review
Reply from Ubuy Australia
Hello Michael
Thank you for your feedback, and we sincerely apologize for the frustration.
To clarify, this product is imported from the USA, and you selected Express Delivery, which has higher shipping costs than standard rates, this accounts for the total price.
Regarding your cancellation request, we regret that we couldn't process it in time. Since you chose Express shipping, your order was fast-tracked into fulfillment.
We understand your disappointment and would like to make it right. Our team has already sent you an email with a goodwill offer. We hope you'll consider giving us another chance.
Best regards,
Team Ubuy!
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Great continuous communication
Great continuous communication. Packaged well. Arrived promptly.
June 12, 2026
Unprompted review
Reply from Ubuy Australia
Hello Jane Brewin,
Thank you for your feedback! We're pleased to hear that you appreciated our continuous communication, careful packaging, and prompt delivery. We truly value your support.
Best regards,
Team Ubuy
My order was received short of units…
My order was received short of units paid for in full, unfortunately this is the second time this has happened. I am ordering from Australia and therefore ordered several units of the product purchased to justify the costly shipping fees. I am still following up a refund for a purchase made in January 2026.
January 20, 2026
Unprompted review
Reply from Ubuy Australia
Hello, thank you for taking the time to share your concerns.
We have escalated your current order for a thorough review. Upon investigation, we got an update from our warehouse team that we have shipped and delivered all 4 QTY. We have shared the images taken at the time of packaging on your email.
kindly contact us on the email sent if you need further assistance. Our support team is always happy to assist.
Best regards,
Team Ubuy!
1st buy, Ubuy
Shopping made easy if you don't mind the international shipping cost. Bought the product I wanted and the shipping was fast. I look forward for next shopping☺️
June 10, 2026
Unprompted review
Reply from Ubuy Australia
Hello MAV MTBLife,
Thank you for sharing your first experience with us! We're glad to hear that shopping was easy and your order arrived quickly. We understand your point about international shipping costs and continuously work to provide the best value. Looking forward to serving you again on your next purchase.
Best regards,
Team Ubuy
Reply from Ubuy Australia
Dear Amanda,
Thank you for your kind words! We're glad you experienced great communication and prompt delivery. That's exactly what we aim for!
We look forward to serving you again!
Best Regards,
Team Ubuy
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I’m getting used to an excellent buyer…
I’m getting used to an excellent buyer experience with Ubuy and have begun to rely on them for any purchases I make in the US.
June 5, 2026
Unprompted review
Reply from Ubuy Australia
Hello Disa Dyson,
Thank you for your wonderful feedback! We're delighted to hear that you've had consistently excellent experiences with us and that you rely on Ubuy for your purchases. Your trust means a lot to us.
Best regards,
Team Ubuy
Delivery was prompt
Delivery was prompt, with many updates along the way.
May 12, 2026
Unprompted review
Reply from Ubuy Australia
Hello Katie
Thank you so much for your 5-star review! We're thrilled to hear that you were pleased with the prompt delivery and the frequent updates along the way. Keeping our customers informed is a top priority for us at Ubuy Australia, and it's wonderful to know that made a difference in your experience. We look forward to serving you again soon!
Best regards,
Team Ubuy!
I tryed to get contact with you 3…
I tryed to get contact with you 3 times and I have just got email yesterday. I payed $146 for the cream that i bought. All i wanted to know is the cream that I bought is it supposed to runny or a smooth cream. The cream that received is runny . I not happy with this.
May 8, 2026
Unprompted review
Reply from Ubuy Australia
Hello Karen
Thank you for sharing your feedback, and we are truly sorry to hear about your experience with the cream you purchased. We completely understand your frustration.
To help resolve this as quickly as possible, we have sent you an email requesting photos of the cream you received, as well as its packaging box. Once we receive those images, we will investigate the matter with the seller or manufacturer regarding the product’s consistency (whether it should be runny or smooth) and get back to you without delay.
Warm regards,
Team Ubuy!
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