AOMEI Backupper Reviews 

2,282
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers frequently commend the staff for their professionalism, helpfulness, and positive attitude, often providing quick and effective solutions to various inquiries. Many people appreciate the exceptionally fast response times, with resolutions often delivered within minutes or a few hours, exceeding expectations. The overall service is consistently described as outstanding, efficient, and effective, leading to high satisfaction and a sense of being valued. However, some customers also noted occasional issues with the product itself, such as the software ceasing to work, being unable to capture files, or experiencing difficulties accessing drives after installation, which required support.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their quick, efficient, and professional... See more

Response time

Users describe positive interactions with response time, with many reviewers highlighting the quick and... See more

Customer service

People report positive experiences with customer service, highlighting the excellent and fast support... See more

Service

Customers consistently note positive experiences with service, often highlighting its speed, efficiency, and... See more

Product

Reviewers mention ambiguous feedback about product, with many expressing satisfaction with the quality and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After I sent my email I got a reply advising that it could take 24 hours to get a reply. But, to my pleasant surprise, customer support rep Lanry Lucky sent me a reply after only 25 minutes with th... See more

Rated 5 out of 5 stars

For some reason AOMEI Backupper ceased to work! I contacted the support services and a prompt reply was received from Owen Tan. He asked for more details about the issue but suggested an immediat... See more

Rated 5 out of 5 stars

I had to reinstall AOMEI Backupper but couldn't find my product key. I submitted a request for assistance. Lanry Lucky responded within 24 hours, informing me that he had reset the account and provid... See more

Rated 5 out of 5 stars

My PC died and I had to find a quick replacement. I also needed my AOMEI licence to be reset so that I could set up back-ups on the new machine. My emailed request was effected almost immediately, w... See more


Company details

  1. Software Company

Written by the company

AOMEI Backupper is the best backup software for Windows 11/10/8.1/8/7/Vista/XP. It enables you to perform complete PC backup, operating system or disk cloning, local and cloud backup, etc, to protect your computer data safe.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.9

All reviews

(2,282)

1,530 reviews in the last 12 months

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Rated 5 out of 5 stars

My computer died

My computer died, and so I needed to install the backup software on my new machine. To do this, you folks needed to do something to allow me to reuse my license. Very fast turnaround for my request. Thanks so much!!!

May 31, 2026
Unprompted review
Rated 5 out of 5 stars

Owen Tan with AOMEI Support Team

Owen Tan with my AOMEI Support Team was AWESOME ! He is very professional while being both warm and friendly. Extremely fast response time and spot on resulotion. One of my best and brightest stories of GREAT customer and tech support in an age of most companies failing their customers.

May 28, 2026
Unprompted review
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Rated 5 out of 5 stars

Amazing support from Lanry Lucky!

Amazing support from Lanry Lucky!
I was stuck with a software I couldn't use anymore, but Lanry Lucky resolved the issue quickly by unbinding my account. Great and efficient service!

May 28, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding service and truly…

Outstanding service and truly professional support.
I had an absolutely remarkable experience with AOMEI Backupper. Their service is fast, efficient, and incredibly professional. I contacted support regarding a license issue, and within just a few minutes everything was resolved. The team reset my key with courtesy and precision, without any complications.
What I appreciated the most: clear and fast responses, friendly and attentive customer service, immediate resolution of my issue, and reliable, powerful software that I’ve been using for a long time.
Thanks to them, my software is now fully activated and working perfectly. I highly recommend AOMEI for both the quality of their products and their outstanding customer support.
A big thank you to the entire AOMEI team for their professionalism.

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

Like all the support people at AOMEI I have had the pleasure of communicating with over the years, Kamlee Kamlee effectively and in a timely manner, addressed my question on the status of when support for the new Microsoft Outlook (not classic) might be incorporated into Backupper.

May 25, 2026
Unprompted review
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Rated 5 out of 5 stars

I needed to reset my license keys

I needed to reset my license keys. I wrote an email to customer service. Within half an hour they wrote back that the keys were working again. So I can fully use my favorite AOMEI programs again. That's why I can always rely on them.

May 28, 2026
Unprompted review
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Rated 5 out of 5 stars

My issue was solved within 30 minutes....

After I sent my email I got a reply advising that it could take 24 hours to get a reply.
But, to my pleasant surprise, customer support rep Lanry Lucky sent me a reply after only 25 minutes with the issue completely resolved.
I absolutely love AOMEI Backupper, it's the best backup software on the market by far, and I've tried many.
So thank you AOMEI, and especially you Lanry, your service made me feel like a valued customer 😊

May 27, 2026
Unprompted review
Rated 5 out of 5 stars

Easy and reliable

I needed an alternative to WD Smartware since it's no longer supported and has some path and file name issues.

May 26, 2026
Unprompted review

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