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AOMEI Backupper Reviews 

2,284
•
TrustScore 5 out of 5

4.9

Software Company
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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers frequently commend the staff for their professionalism, helpfulness, and positive attitude, often providing quick and effective solutions to various inquiries. Many people appreciate the exceptionally fast response times, with resolutions often delivered within minutes or a few hours, exceeding expectations. The overall service is consistently described as outstanding, efficient, and effective, leading to high satisfaction and a sense of being valued. However, some customers also noted occasional issues with the product itself, such as the software ceasing to work, being unable to capture files, or experiencing difficulties accessing drives after installation, which required support.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their quick, efficient, and professional... See more

Response time

Users describe positive interactions with response time, with many reviewers highlighting the quick and... See more

Customer service

People report positive experiences with customer service, highlighting the excellent and fast support... See more

Service

Customers consistently note positive experiences with service, often highlighting its speed, efficiency, and... See more

Product

Reviewers mention ambiguous feedback about product, with many expressing satisfaction with the quality and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After I sent my email I got a reply advising that it could take 24 hours to get a reply. But, to my pleasant surprise, customer support rep Lanry Lucky sent me a reply after only 25 minutes with th... See more

Rated 5 out of 5 stars

For some reason AOMEI Backupper ceased to work! I contacted the support services and a prompt reply was received from Owen Tan. He asked for more details about the issue but suggested an immediat... See more

Rated 5 out of 5 stars

I had to reinstall AOMEI Backupper but couldn't find my product key. I submitted a request for assistance. Lanry Lucky responded within 24 hours, informing me that he had reset the account and provid... See more

Rated 5 out of 5 stars

My PC died and I had to find a quick replacement. I also needed my AOMEI licence to be reset so that I could set up back-ups on the new machine. My emailed request was effected almost immediately, w... See more

Company details

  1. Software Company

Written by the company

AOMEI Backupper is the best backup software for Windows 11/10/8.1/8/7/Vista/XP. It enables you to perform complete PC backup, operating system or disk cloning, local and cloud backup, etc, to protect your computer data safe.

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.9

All reviews

(2,284)

1,532 reviews in the last 12 months

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Rated 5 out of 5 stars

Licence code disappearing?

Lanry Lucky reacted very swiftly after I raised my question about a licence that seemed to have disappeared after I bought additional licences. The solution was quite easy, just re-enter the original license code. Thanks Lanry

May 26, 2026
Unprompted review
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Rated 5 out of 5 stars

Great Support

After an unsatisfactory attempt to get help via CHAT support, I reverted to e-mail. This proved to be excellent support, and I know how to look for support if required again

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

Best computer disk storage management

This is in my opinion the best computer storage software and seems to care about the customer.
They don't overcharge for products or support, and always respond quickly with an easy solution to most inquiries.
Been my go to for a lot if years.

May 21, 2026
Unprompted review
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