AOMEI Backupper Reviews 

2,282
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers frequently commend the staff for their professionalism, helpfulness, and positive attitude, often providing quick and effective solutions to various inquiries. Many people appreciate the exceptionally fast response times, with resolutions often delivered within minutes or a few hours, exceeding expectations. The overall service is consistently described as outstanding, efficient, and effective, leading to high satisfaction and a sense of being valued. However, some customers also noted occasional issues with the product itself, such as the software ceasing to work, being unable to capture files, or experiencing difficulties accessing drives after installation, which required support.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their quick, efficient, and professional... See more

Response time

Users describe positive interactions with response time, with many reviewers highlighting the quick and... See more

Customer service

People report positive experiences with customer service, highlighting the excellent and fast support... See more

Service

Customers consistently note positive experiences with service, often highlighting its speed, efficiency, and... See more

Product

Reviewers mention ambiguous feedback about product, with many expressing satisfaction with the quality and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After I sent my email I got a reply advising that it could take 24 hours to get a reply. But, to my pleasant surprise, customer support rep Lanry Lucky sent me a reply after only 25 minutes with th... See more

Rated 5 out of 5 stars

For some reason AOMEI Backupper ceased to work! I contacted the support services and a prompt reply was received from Owen Tan. He asked for more details about the issue but suggested an immediat... See more

Rated 5 out of 5 stars

I had to reinstall AOMEI Backupper but couldn't find my product key. I submitted a request for assistance. Lanry Lucky responded within 24 hours, informing me that he had reset the account and provid... See more

Rated 5 out of 5 stars

My PC died and I had to find a quick replacement. I also needed my AOMEI licence to be reset so that I could set up back-ups on the new machine. My emailed request was effected almost immediately, w... See more


Company details

  1. Software Company

Written by the company

AOMEI Backupper is the best backup software for Windows 11/10/8.1/8/7/Vista/XP. It enables you to perform complete PC backup, operating system or disk cloning, local and cloud backup, etc, to protect your computer data safe.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

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4.9

All reviews

(2,282)

1,529 reviews in the last 12 months

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Rated 5 out of 5 stars

Lanry Lucky - Outstanding products and great Technical Support

Hello Lanry Lucky, AOMEI Technical Support,

The system that I had my AOMEI Backupper Professional, and AOMEI Partition Assistant Professional products installed crashed. I was not able to access the drive and the installed products by any other means. I was very pleased; the fix came promptly!

Emailed AOMEI Support for help: Saturday, May 16, 2026 at 09:31:38 PM EDT.
Received AOMEI Support fix email: Sunday, May 17, 2026 at 06:19:39 AM EDT.
Emailed AOMEI Support fix successful: May 17, 2026 at 08:43:15 AM EDT.

Outstanding products and great Technical Support.

Again, Lanry, thank you very much for the prompt response.

Fort Lauderdale, Florida, USA.

May 16, 2026
Unprompted review
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Rated 5 out of 5 stars

The product is one of a kind and speaks…

The product is one of a kind and speaks for itself. What impressed me the most is the customer service.I initially purchased through a third party, lost my licence key and through multiple emails it was never resolved. I eventually purchased the same item again through AOMEI and in this case lost the license key through my own negligence. I contacted customer support at AOMEI and the representative Owen Tan was not only able to retrieve my present license key but also the one I had lost nearly 2 years beforehand. The best customer service I've had in I can't tell you how long from any company and I thank them for it!!

May 19, 2026
Unprompted review
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Rated 5 out of 5 stars

Lanry Lucky was phenomenal and had a…

Lanry Lucky was phenomenal and had a lot of patience with me :) He is excellent in his job! And I was able to renew my license in AOMEI and carry on.
Hurray for him!!!
I wish him all the best!

May 13, 2026
Unprompted review
Rated 5 out of 5 stars

Quality product and stellar after-sale service!

Over the years, whenever I have to reinstall my devices, the team always responds quickly to my reg key reset requests. Every support person I've corresponded with has been consistently amazing. Most recently Kamlee Kamlee, who was prompt, friendly, helpful, a clear communicator, and a pleasure to work with. The tool has been a bit of a life-saver, too!

May 14, 2026
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Rated 5 out of 5 stars

I had A registration issue with…

I had A registration issue with multiple Aomei software programs, i emailed support and received assistance within one day. My issue was resolved as expected and timely.

May 11, 2026
Unprompted review

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