AOMEI Backupper Reviews 

2,282
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers frequently commend the staff for their professionalism, helpfulness, and positive attitude, often providing quick and effective solutions to various inquiries. Many people appreciate the exceptionally fast response times, with resolutions often delivered within minutes or a few hours, exceeding expectations. The overall service is consistently described as outstanding, efficient, and effective, leading to high satisfaction and a sense of being valued. However, some customers also noted occasional issues with the product itself, such as the software ceasing to work, being unable to capture files, or experiencing difficulties accessing drives after installation, which required support.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their quick, efficient, and professional... See more

Response time

Users describe positive interactions with response time, with many reviewers highlighting the quick and... See more

Customer service

People report positive experiences with customer service, highlighting the excellent and fast support... See more

Service

Customers consistently note positive experiences with service, often highlighting its speed, efficiency, and... See more

Product

Reviewers mention ambiguous feedback about product, with many expressing satisfaction with the quality and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After I sent my email I got a reply advising that it could take 24 hours to get a reply. But, to my pleasant surprise, customer support rep Lanry Lucky sent me a reply after only 25 minutes with th... See more

Rated 5 out of 5 stars

For some reason AOMEI Backupper ceased to work! I contacted the support services and a prompt reply was received from Owen Tan. He asked for more details about the issue but suggested an immediat... See more

Rated 5 out of 5 stars

I had to reinstall AOMEI Backupper but couldn't find my product key. I submitted a request for assistance. Lanry Lucky responded within 24 hours, informing me that he had reset the account and provid... See more

Rated 5 out of 5 stars

My PC died and I had to find a quick replacement. I also needed my AOMEI licence to be reset so that I could set up back-ups on the new machine. My emailed request was effected almost immediately, w... See more


Company details

  1. Software Company

Written by the company

AOMEI Backupper is the best backup software for Windows 11/10/8.1/8/7/Vista/XP. It enables you to perform complete PC backup, operating system or disk cloning, local and cloud backup, etc, to protect your computer data safe.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.9

All reviews

(2,282)

1,530 reviews in the last 12 months

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Rated 5 out of 5 stars

I had a problem w/my license trying to…

I had a problem w/my license trying to recover my computer from a b/u. When trying to dl it said my license was exceeded. I emailed support and they promptly renewed my license so I could recover my computer from the AOMEI Backupper. Then they followed up twice to make sure all is well. I don't believe any other company would have responded and helped like this. This kind of customer service is worth every penney and I highly recommend AOMEI.

April 29, 2026
Unprompted review
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Rated 5 out of 5 stars

Solution Found - Backupper Technician Plus


575
Solution Found - Backupper Technician Plus.
OK for 24 hours, but support got to work right away and found a solution right away... in any case, Image Deploy needs more work; the ability to perform a truly large deployment is very limited with this version, even if I use the Technician Plus version. PXE should be modernized with the ability to boot an image with scripts and keep PXE powered on without preventing PCs that are online or booting in PXE from immediately receiving the Image Deploy image.

May 5, 2026
Unprompted review
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Rated 5 out of 5 stars

Owen Tan

Owen Tan, the rep I communicated with very quickly solved my problem.
Thanks!

March 2, 2026
Unprompted review
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Rated 5 out of 5 stars

Lost Product Key, Quick Response/Fix

I had to reinstall AOMEI Backupper but couldn't find my product key. I submitted a request for assistance. Lanry Lucky responded within 24 hours, informing me that he had reset the account and provided a product key. I was able to set up AOMEI Backupper again without issue. Thank you for the QUICK response and fix!

April 16, 2026
Unprompted review

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