U Break i Fix Reviews 

365
TrustScore 3.5 out of 5

3.3

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Rated 5 out of 5 stars

Great customer service and astounding customer care. I submitted my claim through Asurion and received same-day follow up from U Break I Fix owner about how to receive the fastest service during the s... See more

Rated 1 out of 5 stars

Worst customer service EVER!!!! Don't go here! They let you come back 5 times, before actually "fixing" your problem. And then they scam you by asking for even more money than they originally asked fo... See more

Company replied

Rated 1 out of 5 stars

Had made an 11:00 appointment on their website. Got there almost 10 minutes early and ended up standing in line while a lone employee waited on customers, tried to fix cell phones, etc. By 11:20 I had... See more

Rated 1 out of 5 stars

I agree wholeheartedly with another reviewer who said for Samsung warranty work, stay away from UBreakIFix at all cost. They use aftermarket parts for official warranty work and they claim they don't... See more

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3.3

Average

TrustScore 3.5 out of 5

365 reviews

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No recent history of asking for reviews

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Replied to 60% of negative reviews

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3.3

All reviews

(365)

9 reviews in the last 12 months

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Rated 5 out of 5 stars

Wonderful service, great price

My computer completely died so I took it to the Greece, New York store. When they took it in, they said it would be about a week but I got a call the next day it was done! "Mark" said he knew what it was like not to have your computer. The entire staff I dealt with was pleasant and polite and I could not be happier. The service was great and the price was more than resonable. I highly recommend this store!

June 8, 2021
Unprompted review
Rated 5 out of 5 stars

They fixed it!😀

Dad and I went in yesterday to see about fixing the garbled sound on his phone.
They were quick and efficient, and very kind.
By the way....his phone is an android...some places WON'T touch these...BUT, NOT THEM...THEY FIXED IT!😀😀😀

May 8, 2021
Unprompted review
Rated 5 out of 5 stars

They are the professionals

Today I walked in the store and they were at my help in no time they got my checked up and notified what was going to happen to it. They have great attitudes and great service. They should deserve five stars for this.

April 29, 2021
Unprompted review
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Rated 5 out of 5 stars

I HIGHLY RECOMMEND UBREAKIFIX

I HIGHLY RECOMMEND UBREAKIFIX. I HAVE HAD 2 PHONE SCREENS FIXED THERE AND THEY ARE QUICK AND PROFESSIONAL. THE STAFF THERE IS VERY FRIENDLY AND VERY KNOWLEDGEABLE. SERIOUSLY! GO THERE FOR ALL OF YOUR ELECTRONIC REPAIRS.

April 27, 2021
Unprompted review
Rated 5 out of 5 stars

Went in to get my Xbox one repaired

Went in to get my Xbox one repaired. Got a free diagnosis test and within 10 minutes they found the problem and gave me an easy solution. These guys are absolute life savers for me and any other gamer. Highly recommend for any technology repair you may need.

April 7, 2021
Unprompted review
Rated 5 out of 5 stars

Top Notch Professionals in fixing…

Top Notch Professionals in fixing Technology

Recently there has been a situation where as a“Database Is Corrupted” error has occurred on my Ps4.
This particular error happened after installing the latest update of cyberpunk 2077. I found out later that this error was related to cyberpunk 2077, so naturally I was consumed by grief and Rage. After calming down, I took my PS4 to “Ubreakifix” near me.
Upon walking into this establishment, a technician was already waiting to help me.
After I explain what happened, this technician explained in layman's terms what the damage my PS4 might have received. He had taken the time to explain all of my options for repair as well as suggesting ways to fix the problem myself. Being that I am not very tech savvy, I had chosen to have them repair my Ps4 . I was completely surprised because this technician had given me an option to fix my PS4 myself which would have cost nothing. I was not only able to see the professionalism of this company but I was able to see right away that they cared about my needs as a potential paying customer. After going over the paying options which was quite affordable, I was informed that my PS4 would be fixed within an Hour.
I would like to give these guys a five star rating because they care and they surely know what they are doing. They are honestly Top Notch Professionals in fixing Technology.
From now on, I will let “Ubreakifix” handle my technology.

January 15, 2021
Unprompted review
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Rated 5 out of 5 stars

Best place ever

Best place ever! Much cheaper than the apple store for starters. The staff is so attentive and nice. I had Jase as my fixer and he was so sweet!

December 14, 2020
Unprompted review
Rated 5 out of 5 stars

Thank you for your wonderful employees…

Thank you for your wonderful employees at Sugar land, I get the best service they’re friendly faces, always always smiling, very professional, very kind, very honest. Would like to tell your company how wonderful these employees are and will tell my families about it and Friend’s first employee is Lucas second employee is Kenny. Thank you so much for this wonderful employees that you have all of them are very kind all of them are very wonderful thank you will come back again

November 12, 2020
Unprompted review
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Rated 5 out of 5 stars

Emergency phone repair on my wifes…

Emergency phone repair on my wifes samsung 10 plus done in just a few hours reasonably priced and authorized samsung repair .Thanks to Brittany my daughters blood sugar can still be monitored while she is a Halloween party 🥳. Thanks again!

October 30, 2020
Unprompted review
Rated 5 out of 5 stars

The camera on my I phone 7 chipped and…

The camera on my I phone 7 chipped and my photos were brown in color. In researching, it seemed that there was no way to repair it at an apple store and I was looking at buying a brand new phone but I was delighted to discover ubreakifix! They repaired it perfectly for $60. Then my husband's cell phone battery was losing its charge quickly. These folks replaced it for $60 and it is now functioning like it did brand new. Finding the good folks at ubreakitifix in Falls Church, VA was a blessing! Thank you!

September 27, 2020
Unprompted review
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Rated 5 out of 5 stars

Responsible service

Got my phone wet and they did 2 days of diagnostic testing. It was unfixable and I was not charged for the work. Customer service was professional and caring. I recommend them

September 3, 2020
Unprompted review
Rated 5 out of 5 stars

I was recommended by Verizon and…

I was recommended by Verizon and best buy to take my Samsung note 9 phone for repair I could not hear my incoming calls and was told by Verizon it was most likely to be my speaker the mechanic at u brake we fix said he was familiar with that problem sometimes they just need a little cleaning well it worked and to my surprise he said no changes wow I was elated I was having nightmares over having to buy a new phone 😀

August 29, 2020
Unprompted review

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