U Break i Fix Reviews 

365
TrustScore 3.5 out of 5

3.3

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Rated 5 out of 5 stars

Great customer service and astounding customer care. I submitted my claim through Asurion and received same-day follow up from U Break I Fix owner about how to receive the fastest service during the s... See more

Rated 1 out of 5 stars

Worst customer service EVER!!!! Don't go here! They let you come back 5 times, before actually "fixing" your problem. And then they scam you by asking for even more money than they originally asked fo... See more

Company replied

Rated 1 out of 5 stars

Had made an 11:00 appointment on their website. Got there almost 10 minutes early and ended up standing in line while a lone employee waited on customers, tried to fix cell phones, etc. By 11:20 I had... See more

Rated 1 out of 5 stars

I agree wholeheartedly with another reviewer who said for Samsung warranty work, stay away from UBreakIFix at all cost. They use aftermarket parts for official warranty work and they claim they don't... See more

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3.3

Average

TrustScore 3.5 out of 5

365 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 24 hours

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3.3

All reviews

(365)

9 reviews in the last 12 months

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Rated 5 out of 5 stars

I emailed them on a sunday night at…

I emailed them on a sunday night at 9pm. I got an immediate response. pulled in monday morning fixed asap. Told me everything up front. No surprises and a 90 day warranty. Great job mich and megan. They gave me a piece of mind ..I was lost without phone. Settlers ridge store

August 5, 2019
Unprompted review
Rated 5 out of 5 stars

I could be their number one fan very…

I could be their number one fan very easily I had a Samsung 12.2 Pro tablet and it sent it into Samsung for repair only to find out they didn't support anymore it was in great shape all I was 5 years old I just didn't know what to do and the new location open up on Shea and Scottsdale Arizona I drop by there and everything went perfect I had it back the next day working fine and I think we'll be good for another 5 years so I would say don't hesitate going there your good value good service and my service rep happen to be William and it was great knowledgeable very good customer relationship and very positive individual. Finally the the store is very clean and very well laid out and you feel good when you go in there. I have two more tablets I will be taking in next week for the diagnostic and then see if they can fix them is a five star in my world and there are few of those around Dan Minks Scottsdale Arizona

July 20, 2019
Unprompted review
Rated 5 out of 5 stars

Had a small problem with my Android but…

Had a small problem with my Android but nobody wanted to touch it. U Break it (Exton) was happy to look at it - instantly - & fixed it - no charge - w/I 5 minutes! Helpful, happy, courteous. I liked it that they didn't try to make a big deal out of my little problem. (As a senior citizen that means more than you can imagine.) Thanks UBreakIt!!!

July 4, 2019
Unprompted review
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Rated 5 out of 5 stars

I dropped my Note 8 today...

I dropped my Note 8 today and broke two corners on the screen. I got a claim filed on Asurions web site. Within 15 minutes I had a call from UbreakIFix. They explained it would take about 1.5 hours to fix. I setup an appointment and dropped it off. They were very professional and explained the whole process. Within an hour and a half they called my wife's phone and informed me that the phone was fixed. Fast and easy. They even use OEM parts. I greatly appreciate their service.

June 15, 2019
Unprompted review
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Rated 1 out of 5 stars

Took my note 8 in for repair

Took my note 8 in for repair. Phone looked great after repair however it did not retain it's water resistant feature. I went on vacation, I tried taking an underwater video with the phone within 10 second it was filled with water.
Upon my return to the United states I took the phone back to the store I heard nothing but nonsense.

October 23, 2018
Unprompted review
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Reply from U Break i Fix

Dit is U Break I Fix Amsterdam niet U Break I Fix USA

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