good fast delivery and products were well packed and they were what they were advertised to be I wish parcel cost wouldn't be so much but I really don't know where else to order this product from a... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Smooth experience but too expensive. Everything arrived exactly as expected in excellent condition. The add on cost for the shipping however is too much and I would only consider it again if there is... See more
Company replied
To me is important that you deliver to Argentina some products that are not available for delivery in other patforms. Website could be more user friendly. Ahipping costs tend to be too expensive, even... See more
Company replied
Living in Spain it’s often difficult to get products delivered from outside the country. The postal service here is unreliable and every second week there’s a holiday where everything closes for a day... See more
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Company details
Written by the company
Ubuy, your trusted global shopping companion! Since 2012, we’ve offered a seamless global shopping experience, now in over 180 countries, connecting you with top brands and over 300 million products. Explore items from the US, UK, China, and more, all from home. We provide secure payment options like Stripe and PayPal for hassle-free shopping. With a user-friendly website and partnerships with FedEx and DHL, Ubuy ensures convenience and reliability for all your shopping needs!
Contact info
Al Murqab, Block 3, Khalid Ibn Al Waleed Street, Mazaya Tower 3, Floor 22. Kuwait, Kuwait, Kuwait
- +965 22204472 - 22204471
- info@ubuy.com
- www.ubuy.com
4.3
Excellent
9K reviews
Replied to 98% of negative reviews
Typically replies within 1 week
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If you have a problem with Ubuy they will never refund you!
I ordered 2 items from Ubuy, they charged me 120$ for express shipping to be delivered by: Fri, Mar 27.
Pick up by DHL was on Thu, 02 Apr 2026 and delivery on Tue Apr 07 2026 at 09:05.
Meanwhile they lied, manipulated me and refused to cancel the order and refund the money (I have the emails to prove it). When cornered, they will ignore your emails. They promised to refund the difference between standard and express shipping, now they are promising a credit to my Ubuy account! This not a refund.
Please know that when you have a problem with Ubuy they will fail all the commitments they pledge on their website. Buyer beware.
March 16, 2026
Unprompted review
Reply from Ubuy
Hello Fadi
We sincerely apologize for the delay caused by the third-party sourcing process. It's completely natural to feel disappointed, especially when you were looking forward to receiving your item within the selected express delivery timeframe.
As we have reviewed your order, the shipment was picked from our warehouse on 2 April 2026 and delivered to your address on 7 April 2026.
As promised, we also refunded USD 20 compensation to your Ubuy account as Ucredit. Please note that cashback and compensation are credited to the Ubuy account as per our website policy. You may redeem this amount on your next purchase with Ubuy.
We understand your frustration regarding the express shipping charge and the delay in delivery, and we regret that your experience did not meet expectations. Your feedback is invaluable to us, and we are determined to learn from this experience to enhance our services in the future.
Best regards,
Team Ubuy!
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Thanks customer support’s Huda
Thanks customer support’s Huda . Huda very responsibility to fixed my issue which previously I have raise few support chat but unable resolved my issue
Good job Huda
April 17, 2026
Unprompted review
Reply from Ubuy
Hello Phaik Lay
Thank you so much for your wonderful 4-star review and for taking the time to recognize Huda’s efforts.
We’re delighted to hear that Huda was able to step in and resolve the issue that previous support chats couldn’t fix. Huda takes great pride in being responsible and helpful, and your kind words will mean a lot to him and the entire team.
Your satisfaction is our top priority, and we’re grateful for your patience and trust in us. If you ever need assistance again, please don’t hesitate to reach out anytime.
Thanks again for choosing Ubuy!
Best regards,
Team Ubuy!
GOOD
Generally, good.
The delivery was on time and the delivery man was very polite.
April 11, 2026
Unprompted review
Reply from Ubuy
Hello Ken,
Thank you for your feedback! We're glad to hear your delivery was on time and that you had a pleasant experience with the delivery service.
We appreciate your support!
Best Regards
Team Ubuy
Totally satisfied
I ordered some Pyrex glass containers from Hong Kong. I received a WhatsApp from Ubuy right after I made the order online, followed soon by another WhatsApp providing me a tracking link. Everything went smoothly and efficiently thereafter. I am totally satisfied.
April 16, 2026
Unprompted review
Reply from Ubuy
Hello Stella,
Thank you for your feedback! We're glad to hear everything went smoothly and that you found the updates helpful.
We truly appreciate your support and are happy to know you're satisfied!
Best Regards
Team Ubuy
Ordered two US cosmetic products
Ordered two US cosmetic products. All went well. They were delivered in Portugal
April 14, 2026
Unprompted review
Reply from Ubuy
Hello Carlos,
Thank you for your feedback! We're glad to hear everything went smoothly and your order was delivered successfully to Portugal.
We appreciate your support!
Best Regards
Team Ubuy
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Reply from Ubuy
Hello Hamisi
Thank you so much for your 5-star review and kind words! We're delighted to hear that you found our service fast and timely. Your satisfaction is our top priority, and it's wonderful to know we hit the mark for you. We look forward to serving you again soon at Ubuy. Thanks again for your support!
Best regards,
Team Ubuy!
A truelly good quality product
April 15, 2025
Unprompted review
Reply from Ubuy
Hello Kwesi Aryee
Thank you for your wonderful 5-star review! We’re thrilled to hear that you’re happy with the quality of your product. Your satisfaction means the world to us, and we look forward to serving you again on Ubuy. Happy shopping! 😊
Warm regards,
Team Ubuy!
good fast delivery and products were…
good fast delivery and products were well packed and they were what they were advertised to be
I wish parcel cost wouldn't be so much but I really don't know where else to order this product from all the way to Finland
April 15, 2026
Unprompted review
Reply from Ubuy
Hello Leo
Thank you so much for your 4-star review and for sharing your positive experience with us! We’re delighted to hear that your order arrived quickly, was well-packed, and matched the advertisement perfectly.
We also understand your concern regarding the parcel cost. Since all our orders are shipped internationally from another country via air freight, shipping fees may sometimes seem high. These charges vary based on factors like weight, size, product category, and more. Additionally, as all products are imported to Finland, customs fees and import duties are also applicable.
We truly appreciate that minimizing expenses is important to you, and please know that we are constantly reviewing our shipping prices to offer the best possible value. Thank you for choosing Ubuy, especially when options to Finland are limited. We’re grateful for your trust and look forward to serving you again!
Best regards,
Team Ubuy!
Honesty and professionalism
Thank you for your honesty and professionalism. Despite being unable to purchase the product due to Italian customs and the lack of a health certificate, I was very pleased with your refund. I will be happy to make other purchases from your online store.
March 16, 2026
Unprompted review
Reply from Ubuy
Hello Massimo,
Thank you for your kind feedback! We're glad to hear you appreciated our honesty and the smooth refund process despite the customs issue.
We look forward to serving you again!
Best Regards
Team Ubuy
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Express shipping that wasn't — months of delays, extra charges, and a 7-hour clearance ordeal
I placed an order with Ubuy using express shipping, with a promised delivery date of 17 March 2026 to Rwanda. That date was missed. It was revised to 27 March. That was also missed.
The item arrived at their U.S. warehouse (Erlanger, KY) on March 11. Despite a written commitment to dispatch within 24–48 working hours, it sat there until March 25–26 — a delay of 7–9 days with no proactive communication.
After purchase, I was asked to pay an additional $64 in shipping charges. On March 30, rather than a door-to-door delivery as marketed, I was required to travel to the DHL office and airport and personally manage the customs clearance process. This took seven hours (2pm–9pm) and cost me an additional ~$155 USD in clearance and handling fees.
Total additional costs incurred: approximately $219 USD against an item valued at ~$275 USD.
After raising this formally in multiple emails — documenting every failure clearly and professionally — Ubuy offered $13 as compensation and stated this was their maximum offer. The $64 post-purchase shipping charge has never been addressed.
The product works. The service did not. I would not recommend Ubuy for international express orders where reliability and accountability matter.
March 30, 2026
Unprompted review
Reply from Ubuy
Hello Essien
Thank you for sharing your detailed experience, and we sincerely apologize for the delays and frustration you encountered with your order. We understand how disappointing it is when delivery timelines are missed and unexpected costs arise.
However, we would like to clarify a few important points regarding the nature of your shipment and the additional charges:
Customs, duties, and taxes – Your order was shipped as a DAP (Delivered at Place) shipment. As clearly stated on our checkout page, customs/import duties and taxes are not included in the purchase price or shipping fees. These charges are levied by your country’s customs authorities and are payable by the recipient upon arrival. Hence $155 clearance and handling fees is non refundable as they are imposed by third-party government or logistics entities. We have no control over or ability to waive such charges.
$13 compensation – We acknowledge the delay in processing your order at our U.S. warehouse and have already issued a $13 compensation for that specific delay. We understand this does not fully address your inconvenience, but it was offered in good faith for the processing delay only.
$64 extra shipping charge – We have previously sent an email to you with a detailed explanation for this additional shipping cost.
While we are unable to refund the customs or clearance fees, we truly regret that your overall experience fell short of expectations. Your feedback is valuable, and we will use it to improve transparency around DAP shipments and delivery timelines for international customers.
If you need further assistance, please contact us at info@ubuy.com anytime. Thank you for your honest review, and we apologize again for the trouble caused.
Best regards,
Team Ubuy!
exactly as it looks at the photo
exactly as it looks at the photo , quick arriving
April 13, 2026
Unprompted review
Reply from Ubuy
Hello Lazaros Polychroniadis,
Thank you for your feedback! We're glad to hear the product matched the photos and arrived quickly.
We appreciate your support!
Best Regards
Team Ubuy
The Most horrible experience I had in…
The Most horrible experience I had in these few months.
Item was not even in its original box and aone other item purchased was totally missing.
HORRIBLE !
April 14, 2026
Unprompted review
Reply from Ubuy
Hello Lionel
Thank you for sharing your honest feedback, and we are truly sorry to hear about your disappointing experience. This is certainly not the level of service we aim to provide.
We have already sent you an email requesting images of the delivered item(s) and the packaging. To help us investigate and resolve this matter as quickly as possible, could you please reply to that email with the following details:
The exact missing item from your order
Some photos showing the delivered item(s) and the condition of the parcel box
Once we receive this information, our team will immediately look into the issue and assist you properly. Your satisfaction is very important to us, and we are committed to making things right.
We appreciate your patience and the opportunity to improve your experience with us.
Best regards,
Team Ubuy!
Great quality.
I got my product earlier than I expected. The product has a great quality.
April 14, 2026
Unprompted review
Reply from Ubuy
Hello Sebastian,
Thank you for your feedback! We're glad to hear your order arrived earlier than expected and that you’re happy with the quality.
We appreciate your support!
Best Regards
Team Ubuy
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Spam after entering details but not purchasing
I put an item in my shopping cart, went to fill in my details for shipping (including my phone number), then after entering my address it showed the shipping cost. I found a cheaper alternative elsewhere, so I didn't complete the purchase.
Now half an hour later, they send me a text (WhatsApp) message AND an email telling me there's still something in my shopping cart.
I didn't even commit my details. I never pressed a "send" button. They just recorded my details as I was typing them and sent me spam.
April 14, 2026
Unprompted review
Reply from Ubuy
Dear Twirre de,
Thank you for sharing your experience, and we completely understand your frustration regarding the sudden notifications.
When items are left in a shopping cart during the checkout process, our system temporarily captures the entered contact details to send a routine follow-up email and WhatsApp message. The primary intention behind this is to check in and see if you encountered any technical glitches, shipping queries, or payment issues that prevented you from completing your purchase.
Please note that we have included an unsubscribe option at the bottom of the email. If you click that link, you will be opted out and won't receive any further automated communications from us.
We completely hear your concern about the timing feeling too aggressive. We have already noted this feedback and passed it directly to our automation team so they can implement a better time buffer before these follow-up messages are triggered in the future.
Thank you again for bringing this to our attention and helping us improve our customer experience.
Warm regards,
Team Ubuy!
Great and speedy delivery just a few…
Great and speedy delivery just a few clicks. Got an item I would need to order by forwarding. This was a great experience.
April 14, 2026
Unprompted review
Reply from Ubuy
Hello Paulo B.,
Thank you for your feedback! We're glad to hear you had a smooth and speedy experience and could easily get the item you needed.
We appreciate your support!
Best Regards
Team Ubuy
i need help
recently purchased an agricultural produc tHalo 75WDG Select 1.33 oz through your platform, which has been shipped to Tunisia. However, the shipment has been held by Tunisian customs due to the absence of official certification from the Ministry of Agriculture.
In order to proceed with the customs clearance, I kindly request that you provide a certificate of conformity or any official document issued by the manufacturer confirming the product’s specifications, origin, and compliance with agricultural standards.
Your prompt assistance in providing this documentation would be greatly appreciated, as it is essential to release the shipment.
Thank you in advance for your support.
March 31, 2026
Unprompted review
Reply from Ubuy
Hi Sebti
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience caused by the customs delay on your purchase.
Please rest assured that our concerned department is actively in communication with both the supplier and the manufacturer regarding the certificate of conformity that you require for your shipment to Tunisia. We understand how critical this document is for customs clearance, and we are treating your request with the highest priority.
We will soon get back to you with an update via email as soon as we have more information or the requested documentation.
Thank you for your patience and understanding. We truly appreciate your business and the opportunity to resolve this for you.
Best regards,
Team Ubuy!
The Customer Support Team really helped…
The Customer Support Team really helped me to move the delivery when it was stuck.
(Thanks to Chavi Singh Jadon)
I asked DHL to change the adress and they didn't want to, but thats another story. It doesnt have anything to do with Ubuy. The team was really great and did a good job.
DHL- not so much.
April 14, 2026
Unprompted review
Reply from Ubuy
Hello Hagit Aleinikov,
Thank you for your feedback! We're glad our support team, especially Chavi Singh Jadon, could assist you and help move your delivery.
We truly appreciate your understanding and support!
Best Regards
Team Ubuy
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Reply from Ubuy
Hello MARYGRY,
Thank you for your feedback! We're glad to hear you had a great experience and that the delivery was fast.
We appreciate your support!
Best Regards
Team Ubuy
Best tracking, Fast international shipping
My experience was great because tracking was made easy, customs related issues handled on my behalf and delivery to my doorstep. The entire process was the best ever. I will be back to buy more. I received my package 4 days early.
April 11, 2026
Unprompted review
Reply from Ubuy
Hello Clarence Kimani,
Thank you for your feedback! We're glad to hear you had a great experience with easy tracking, smooth customs handling, and early delivery.
We appreciate your support and look forward to serving you again!
Best Regards
Team Ubuy
Although an expensive process to…
Although an expensive process to undertake,
Ubuy made it seem worth it in the end, with impressive levels of communication and tracking. Delivery also exceeded expectations.
April 7, 2026
Unprompted review
Reply from Ubuy
Hello Andrew Robey,
Thank you for your feedback! We're glad to hear the experience felt worthwhile and that communication, tracking, and delivery met your expectations.
We appreciate your support!
Best Regards
Team Ubuy
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