amazing straight forward service, hassle-free and cost-effective, thank you. A lot of people would have gone to see a solicitor to change this and will cost them over £300+ which is disgusting and th... See more
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Review summary
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Well, little stars mean nothing. The obvious response is that things were sorted out. The process wa relatively smooth but I have no idea as to whether or not the papers went through to the UK Passpor... See more
Company replied
It was confusing working with them initialy as I felt I couldn't contact them directly. There is no phone number to speak to anyone and when the documentation was wrong it took sooo long for it to be... See more
Company replied
I have successfully changed both mine and my daughters names with the amazing support of the UK deed poll office WhatsApp support team, they gave me so much information and helped me, and even said if... See more
Company replied
Company details
Written by the company
The UK Deed Poll Office has helped more than 1,000,000 UK citizens to legally change their name. Our trusted team is here for you!
Contact info
United Kingdom
- support@ukdeedpolloffice.org
- www.ukdeedpolloffice.org
3.9
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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AVOID AVOID AVOID!
AVOID AVOID AVOID!
They started taking money out my account for a “monthly subscription” I never signed up for. It’s been weeks now & they are not refunding the money or confirming they won’t take any more money. All email responses are clearly AI as they reply with the same nonsense. They tell you they’re referring the query to a certain department then they never get back in touch & then they send an email saying “as we’ve not heard from you we are closing the case” I have NEVER dealt with such a useless infuriating company. If I could give zero stars I would.
June 9, 2026
Unprompted review
Reply from UK Deed Poll Office
Dear Alice,
The monthly £2.95 charge relates to our optional Digi-Poll™ Archive Service, which is presented during the checkout process and provides secure storage of deed poll records for future retrieval and additional copy requests. It is not required in order to complete a name change.
We understand that concerns regarding subscriptions and recurring payments can be frustrating. However, before we can process a cancellation request, investigate charges, or assess any refund entitlement, we must first locate the relevant account and verify the associated order details.
We also appreciate your comments regarding our customer support process. Whilst some enquiries require escalation and investigation before a final response can be provided, we recognise that delays can be frustrating and apologise if our communications did not meet your expectations.
We remain happy to review any subscription, cancellation, or refund request where sufficient account information is provided, and we encourage you to contact our support team directly so that we can investigate the matter fully.
Many thanks,
The team at UK Deed Poll Office.
Not 1 day delivery as advised in the…
Not 1 day delivery as advised in the website
February 12, 2026
Unprompted review
Reply from UK Deed Poll Office
Thank you for your review.
We are sorry to hear of your disappointment. However, we have not received any contact from you regarding this order, so we have not had the opportunity to investigate or assist with any concerns.
We would also like to clarify that we do not advertise or offer next-day delivery. Our website states that we provide next-day processing on eligible orders, which was completed as advertised. Delivery times are then dependent on the courier service selected at checkout.
Many thanks,
The team at UK Deed Poll Office.ld like us to look into your order further, please contact our customer service team directly and we will be happy to help.
Unfortunately I had a really poor…
Unfortunately I had a really poor service (apart from a customer service helper called Thalia, she was really helpful)
I applied for a name change for my 5 month old baby on the 20th May and on the document I had put one section under Mr the next under Master and I noticed this the second I got the confirmation email so I emailed support straight away and was dealing with Thalia (who was really helpful) she had passed this on straight away to the corrections department before my documents had even been printed as I’d noticed it straight away (error on my part which I’m fully aware of - baby brain in full force)
It was after this I found the service really unhelpful. Not only did I pay £72 to have my baby’s name hyphenated, the documents were then just addressed to the baby’s old surname, which was the whole point of the change in the first place, they came a few days later after I’d paid fast track and the documents came under Mr instead of Master even though I got in contact with support within seconds and Thalia picked up on it straight away. She understood why I was upset with the name change not being addressed on the document email with no hyphen as that was the whole point and she went out of her way to contact the corrections team again to inform them of this and the fact it should have been printed Master.
I then kept receiving emails saying I had not replied so my case is closed and I kept forwarding these to Thalia confused as to why I received them when I was in touch the whole time, had paid the £72 for hyphenated name, updated straight away about the Mr to Master error and did everything I could to get the documents and I just kept getting sent automated emails that were really unhelpful. I then messaged again chasing the documents as they are really urgent and was informed I had to pay another £26.80 on top of £72 to change from Mr to Master even though the second the application came through, I forwarded to support and Thalia picked it up straight away.
I’m disappointed in the lack of helpful service and the fact it cost me an extra £26.80 for an error that was picked up straight away before the documents had been processed to then send me the documents with my baby’s previous name on which I had just paid £72 to change and that the Mr to Master hadn’t been picked up on as like I say, it was sent the second after receiving the email and then to pay another £26.80 and I am still yet to actually receive the documents and it’s the 4th June and I originally applied for all this on the 20th May.
June 4, 2026
Unprompted review
Reply from UK Deed Poll Office
Dear Amber,
Thank you for taking the time to leave us a review.
Having reviewed your correspondence, we can see that the original document was produced with the title "Mr" rather than "Master". In your own email, you confirmed that this error was caused by the information submitted on the application and stated, "The Master and Mr error was completely my fault."
As soon as the issue was reported, our team acknowledged the correction request and explained the process for obtaining a corrected version of the document.
Should you require any further assistance, please contact support@ukdeedpolloffice.org (mailto:support@ukdeedpolloffice.org), with your order reference number, email address and shipping address used in your application.
Many thanks,
The team at UK Deed Poll Office.
The options are confusing and…
The options are confusing and misleading. You end up spending much more than you should I would definitely not recommend, it’s one of those sites that is well marketed but lacks integrity and substance.
June 2, 2026
Reply from UK Deed Poll Office
Dear Rachel,
Thank you for your feedback.
We strive to make our pricing and optional services as clear as possible throughout the application process. All products, add-ons and associated costs are displayed before checkout, allowing customers to select only the services they require.
Many of our additional options, such as extra certified copies, expedited processing and digital services, are entirely optional and can be declined during the ordering process.
We appreciate that every customer's expectations and requirements are different, and we are always reviewing our website and checkout process to improve clarity and transparency. Thank you for taking the time to share your feedback.
Many thanks,
The team at UK Deed Poll Office.
DONT USE PEOPLES FORMER NAMES IF THEY JUST CHANGED IT
Bruh u address ur emails and if shipping information as my name I literally just changed through u.. U should probably have an option to use people's NEW names.. because some people have been going by their new names for years and no one else might know about their old name. It can also be really damaging to people who are changing genders and want to escape their old names and titles.
June 2, 2026
Reply from UK Deed Poll Office
Dear Elliott,
Thank you for your feedback.
For administrative, verification and legal purposes, we use the current legal name exactly as it is entered on the application when generating order records, correspondence and shipping information. This helps ensure that the application can be accurately matched to the customer's submitted details and supporting documentation throughout the processing stage.
We do understand that some customers may already be using their new name in day-to-day life, and we appreciate that receiving communications addressed to a previous name may be upsetting, particularly in sensitive circumstances. Your feedback is valuable, and we will pass it to the relevant team for consideration as we continue to review and improve our processes.
Many thanks,
The team at UK Deed Poll Office
Very easy site to navigate .very happy…
Very easy site to navigate .very happy and easy process.
June 2, 2026
Reply from UK Deed Poll Office
Thank you for taking the time to leave a review for us here at UK Deed Poll.
We really appreciate the positive comments.
We are pleased to see that the hard work put into the process we have here has had a positive outcome for you and you have received what was rightfully yours.
Many thanks,
The team at UK Deed Poll Office.
Reply from UK Deed Poll Office
Thank you for taking the time to leave a review for us here at UK Deed Poll.
We really appreciate the positive comments.
We are pleased to see that the hard work put into the process we have here has had a positive outcome for you and you have received what was rightfully yours.
Many thanks,
The team at UK Deed Poll Office.
Terrible customer service.
Two situations of being let down by Uk deed poll office:
My wife and i are changing our surnames. We filled out the forms and paid for the everything. Two weeks went by with no delivery. we both sent emails to ask where they were? My deed poll got resent. My wife got told to ask The Royal Mail. It says "we;re expecting the parcel" from royal mail. After saying this multiple times i now contacted them to chase her order. They have then sent us a new tracking number for the order that is missing. After replying AGAIN asking why i have been sent the old trakcing number we are now 1 month waiting for this to be sent out. All the nice reviews on their website look like lies now. I cannot believe how unhelpful they have been and how stressful this situation is. We wanted our names changed by the time our baby was born but this is looking very unlikely now. I would really advise anyone to go elsewhere. Two different orders not received or "lost"... very poor.
In response to your comment on this complaint - my wife has not received her order. It hasn’t arrived. You are looking at the wrong tracking for ME. Not her! I am complaining on my wife’s side. She’s still waiting for her order…
June 2, 2026
Unprompted review
Reply from UK Deed Poll Office
Dear Rosie,
Thank you for your feedback.
Having reviewed the account, we can see that the enquiry regarding non-delivery was first raised on 14 May. Following this, the order was reprocessed and a replacement shipment was issued. Our records and the associated tracking information show that the replacement package was subsequently delivered to the address provided.
We appreciate that delivery issues can be frustrating, and we apologise for any confusion regarding the tracking information during your correspondence with our support team. However, we can confirm that action was taken once the issue was reported and that a replacement order was dispatched.
Many thanks,
The team at UK Deed Poll Office.
Ease of use
Simple and easy to navigate. Uncomplicated for simplicity of user experience.
June 2, 2026
Reply from UK Deed Poll Office
Thank you for taking the time to leave a review for us here at UK Deed Poll.
We really appreciate the positive comments.
We are pleased to see that the hard work put into the process we have here has had a positive outcome for you and you have received what was rightfully yours.
Many thanks,
The team at UK Deed Poll Office.
Great
Great, and very exited how to get and done the application easily and quick to correct and change my name, and understand how to change easily, even not that much expensive or westing time, really very appreciate and thank God.
June 1, 2026
Reply from UK Deed Poll Office
Thank you for taking the time to leave a review for us here at UK Deed Poll.
We really appreciate the positive comments.
We are pleased to see that the hard work put into the process we have here has had a positive outcome for you and you have received what was rightfully yours.
Many thanks,
The team at UK Deed Poll Office.
Very easy to navigate
Very easy to navigate. Quick service available, which I went for as my Passport name change application is waiting this document.
Only down size is cost. It is expensive.
June 1, 2026
Reply from UK Deed Poll Office
Thank you for taking the time to leave a review for us here at UK Deed Poll.
We really appreciate the positive comments.
We are pleased to see that the hard work put into the process we have here has had a positive outcome for you and you have received what was rightfully yours.
Many thanks,
The team at UK Deed Poll Office.
Reply from UK Deed Poll Office
Thank you for taking the time to leave a review for us here at UK Deed Poll.
We really appreciate the positive comments.
We are pleased to see that the hard work put into the process we have here has had a positive outcome for you and you have received what was rightfully yours.
Many thanks,
The team at UK Deed Poll Office.
Very tricky company i made extra effort not to tick any subscription boxes but looks like i did also quick to respond to email before sale but not so quick to help after
Why have you taken more money out of my account???? I was very careful to not tick on any subscriptions but from looking into your company i can see you are tricky so i must have ticked something by accident which is on me so enjoy your 6 quid from me this month as you will not be getting any more money from me in future i think i have signed up to the digi poll service i do not want or need this cancel it!!!
Cancel all subscriptions to your company ASAP i have spoken to my bank and i have blocked all future payments to you
Please confirm that you have received my cancellation request ASAP
You make it very hard to contact you about this there's no phone number and no way of logging into any sort of account i honestly thought i had been very careful to untick everything i did not need you are clearly very tricky people
I also find it very amusing that when i had a query before paying you answered me immediately and now that i need help but i have already paid you have had my email regarding this since start of business today and you have not responded to help me. Yes i ticked the oprion but you are very tricky people i will not be recommending a company that has such bad customer service in future
Child one Reference Number UKDPO-9225984406
Child two Reference Number UKDPO-5267444323
Get back to me ASAP
May 31, 2026
Unprompted review
Reply from UK Deed Poll Office
Dear Rhonda-Elvira,
Having reviewed your account, we can confirm that the Secure Digi-Poll™ Archive subscription has now been cancelled and no further subscription payments will be taken.
The Secure Digi-Poll™ Archive is an optional service that must be actively selected during the checkout process in order to be added to an order. It provides access to a secure digital archive of your deed poll documents and is not included automatically.
We appreciate that you may not have intended to select this option, however the service can only be activated when the relevant option is chosen during the application process.
Many thanks
The team at UK Deed Poll Office.
Terrible service noticed a problem with…
Terrible service noticed a problem with it immediately contacted customer support took so long to reply that it had been shipped and was no way to change it unless of course you pay them 25 quid, also found out you can do it for free yourself any way. Do not use
May 29, 2026
Unprompted review
Reply from UK Deed Poll Office
Dear Nathen,
Thank you for your feedback.
Having reviewed your order, we can confirm that you contacted our support team to report an error on the application after it had been submitted. Unfortunately, the documents had already entered the production process by the time we received your enquiry.
As outlined in our terms and conditions, all applications are produced using the information provided at the time of submission. Where incorrect details are entered on an application, amendments must be requested through our Order Corrections process.
We appreciate your feedback and understand your frustration. However, we always recommend carefully reviewing all information before submitting an application to ensure the documents are produced correctly.
Even after my initial complaint with…
Even after my initial complaint with reply from Deed Poll, they still have not responded to me directly to explain why they illegally took more money from me.
Totally dreadful service ! Extremely angry & frustrated ….
May 11, 2026
Unprompted review
Reply from UK Deed Poll Office
Dear Pat,
Thank you for your feedback.
The additional charge referenced relates to the optional Digi-Poll™ Archive Service subscription, which can be selected during checkout and allows customers to securely store their details for future certified copy requests without needing to reapply.
We understand your concerns regarding the payment and can see that our support team has already responded explaining the nature of the charge. However, we’re sorry if you feel your concerns have not yet been fully addressed.
We would genuinely like the opportunity to resolve this properly for you. Please reply directly to your existing support ticket with your order reference and the email address used on the application so our team can review the account, confirm the subscription status, and assist further where appropriate.
Many thanks,
The team at UK Deed Poll Office.
Great customer service and support
Great customer service and support
April 27, 2026
Unprompted review
Reply from UK Deed Poll Office
Thank you for taking the time to leave a review for us here at UK Deed Poll.
We really appreciate the positive comments.
We are pleased to see that the hard work put into the process we have here has had a positive outcome for you and you have received what was rightfully yours.
Many thanks,
The team at UK Deed Poll Office.
The process was easy to understand and…
The process was easy to understand and straightforward. I had no problems completing what I had come to do. Very efficient and effective. Thank you.
May 21, 2026
Reply from UK Deed Poll Office
Dear Sir/ Madam, we hope you are well.
Thank you for taking the time to leave a review on our service.
We would like to take the time to thank you for letting others know of your experience, we appreciate all your support.
Many thanks,
The team at UK Deed Poll Office.
Reply from UK Deed Poll Office
Dear Sir/ Madam, we hope you are well.
Thank you for taking the time to leave a review on our service.
We would like to take the time to thank you for letting others know of your experience, we appreciate all your support.
Many thanks,
The team at UK Deed Poll Office.
Quick easy and straightforward to use…
Quick easy and straightforward to use this service
May 21, 2026
Reply from UK Deed Poll Office
Dear Sir/ Madam, we hope you are well.
Thank you for taking the time to leave a review on our service.
We would like to take the time to thank you for letting others know of your experience, we appreciate all your support.
Many thanks,
The team at UK Deed Poll Office.
Brilliant and stress free
I e- mailed customer support with an issue I had and within minutes Thalia had e-mailed me back to my surprise. We had a back forth conversation for roughly 20 minutes or so and she helped me with exactly what I needed. Very happy with the service
Thank you
May 14, 2026
Unprompted review
Reply from UK Deed Poll Office
Thank you for taking the time to leave a review for us here at UK Deed Poll.
We really appreciate the positive comments.
We are pleased to see that the hard work put into the process we have here has had a positive outcome for you and you have received what was rightfully yours.
Many thanks,
The team at UK Deed Poll Office.
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